Effective Training: Strategies, Systems and Practices, 3rd Edition

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Effective Training Strategies, Systems and
Practices, 3rd Edition

• P. Nick Blanchard and James W. Thacker
• Key Areas of Training
• Chapter Ten

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Stage Models of Socialization

• Anticipatory -socialization/prearrival/ entry
  prior information
• Encounter/socialization stage roles clarified,
  establish interpersonal relationships,
  confirm/disconfirm expectations
• Role management/change and acquisition, mutual
  acceptance change and acquisition, resolve
  conflicts

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People Processing Strategies

• Formal versus informal segregated from work
  context or not/similar vs. unique experiences
• Individual versus collective
• Sequential versus nonsequential probation, etc.
  versus completely at end of orientation
• Fixed versus variable time frame set

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People Processing Strategies (continued)

• Separate groups sorted by tracks vs. all
  together
• Internal/external senior members/mentors work
  with recruits vs. trainers not part of work group
• Investiture versus divestiture preserve or
  strip away parts of newcomers identity

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Possible Positive Outcomes from an Effective
Orientation Part 1 of 3
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Positive Outcomes Possible from an Effective
Orientation Part 2 of 3
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Positive Outcomes Possible from an Effective
Orientation Part 3 of 3
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Problems with Orientation Programs

• Paperwork
• Information overload/irrelevance
• Scare tactics
• Too much selling of organization
• Emphasis on formal, one-way information
• One-shot such as one day
• No diagnosis or evaluation
• Lack of follow-up

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What Is Diversity?

• Although definitions vary, diversity simply
  refers to human characteristics that make people
  different from one another
• Not just individual characteristics over which a
  person has little or no control include
  biologically determined characteristics such as
  race, sex, age, and certain physical attributes,
  as well as the family and society into which he
  or she is born.
• It is important to keep in mind the distinction
  between the sources of diversity and the
  diversity itself. Without this distinction,
  stereotyping tends to occur.

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Advantages of an Effective Diverse Workforce
Part 1 of 4
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Advantages of an Effective Diverse Workforce
Part 2 of 4
Less turnover which would translate into less
rehiring due to quits. Reduced tension, leading
to less absenteeism, fighting, refusing to
cooperate on projects and so forth. Lower costs
associated with legal representation and settling
lawsuits for discrimination.
Reduced Costs
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Advantages of an Effective Diverse Workforce
Part 3 of 4
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Advantages of an Effective Diverse Workforce
Part 4 of 4
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Diversity Training
.

• Adopt an inclusive definition of diversity that
  addresses all kinds of differences among
  employees, including (but not limited to) race,
  gender, national origin, disabilities and age.
• Make sure that top management is not only
  committed to establishing a diversity program but
  also communicates that commitment directly to all
  employees.

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Agenda for Assuring Diversity Remains an
Important Part of the Organization Part 1 of 2
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Agenda for Assuring Diversity Remains an
Important Part of the Organization Part 2 of 2
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Avoiding Backlash

• Trainer should be a model for valuing diversity
• Dont force people to reveal feelings
• Respect individual life styles
• Dont put pressure on one group to change

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Avoiding Backlash (continued)

• Integrate with organizational overall approach to
  diversity
• Avoid taking a remedial approach identifying
  trainees as having problems
• Allow open discussions

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Effective Strategies for Dealing with Sexual
Harassment Part 1 of 3
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Effective Strategies for Dealing with Sexual
Harassment Part 2 of 3
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Effective Strategies for Dealing with Sexual
Harassment Part 3 of 3
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What Experts Suggest is Necessary to Include in a
Sexual Harassment Policy

• Have a hotline dedicated to such reporting.

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Tips for improving self efficacy of those
requiring literacy training.
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Other Training Programs

• Training and equity
• The glass ceiling
• Disabled
• Basic skills training
• Safety Training