Brukarrevision

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Brukarrevision

• The Gothenburg model
• Henrik Ehrlington, Christina Norman,
• Anna Strand

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• WHY DID WE DO A USER FOCUSED EVALUATION IN
  GOTHENBURG?
• To find out methods
• To find out new ways of quality assessment
• To empower the users
• To get an inside picture of the organisations

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SPECIFIC AIM OF THE GOTHENBURG MODEL

• To find a model that reaches opinions of users
• To find a time limited model for evaluations
• To find a method for people who cannot read or
  write
• To evaluate organisations, not persons
• Compare different service centres
• Start interaction and dialogue

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IN WHAT WAY DID IT START?

• These organisations jointly sought funding from
  the Gothenburg municipal executive committee
• HSO
• FUB
• GDF
• SRF
• DHR

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THE PROJECT DECIDED

• To review six community run units which address
  people with learning difficulties and mental ill
  health
• To find out the perceptions of the users
• That the users in the team should make the
  interviews
• The evaluation to be done by a team
• To try out The Aquarium model

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THE GOTHENBURG MODEL
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THE PROCESS OF THE TEAMS
Report The Aquarium model
Inter-views of users and staff
Plann-ing phase
Disc-ussion and dialogue in the team
Edu- cational part
1/2 day
1/2 day
3 1/2 days
1 day
1/2 day
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REPORT GIVEN THE AQUARIUM MODEL
In the outer ring sits staff, directors and users.
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THE REPORT IS GIVEN AS COLOURS
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THE USER LEAD EVALUATION TEAM MADE A DIFFERENCE
FOR

• The users in the team
• The users in the organisation
• The staff in the organisation
• The organisation itself?
• The social work in general in Gothenburg
  municipality?

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CONCLUSIONS OF THE EVALUATION OF THE PROJECT
facilitating factors

• Right type of resources (education, pedagogically
  skilled group leader, salaries)
• Supportive organisational culture
• Good information strategy
• Autonomous user groups
• Engaged staff and project members present
• Training of users
• Payment to and/ or employment of users
• Discussing and recognizing power differences

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QUESTIONS TO BE SOLVED

• Should the teams be mixed or not?
• Can the statements in the reports be compared
  over time?
• Can organisations be compared to each other?
• Should the written report be made public or not?
• How can the model function side by side with
  other quality assessment methods?
• Who is the owner of the results?
• Who is interested in the results and why?
• A strategy to handle different interest groups

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• WHAT DOES INFLUENCE MEAN influence over what?
• WHAT DOES PARTICIPATION MEANto participate in
  what way?
• HOW DO WE INFLUENCE EACH OTHER?
• HOW CAN WE INITIATE CHANGE?
• CAN WE LISTEN TO THE SILENCE THAT IS IN BETWEEN
  THE TALKING?
• WHAT IS A DIALOGUE? WHAT DOES IT MEAN TO THINK
  TOGETHER?