Civility

1
Chapter 12

• Civility
• How can working with others affect your academic
  success?

2
Emotional Intelligence

• Brain intelligence contributes about 20 to our
  lifes success, leaving 80 for everything else.
• Daniel Goleman and his book Emotional
  Intelligence
• Psychologist believe that it takes more than
  brain power and high IQ points to make it in life
  and school

3
The Emotionally Intelligent Person

• Is aware of his emotions as they occur
• Can soothe himself appropriately and shake off
  rampant anxiety, gloom, or irritability
• Delays gratification and controls impulses
• Has the ability to tune in to the emotions of
  others
• Is skilled at helping others manage their emotions

4
Working with People

• Complete Activity 12.1 individually
• Whats up with all the group work?
• When have you worked in groups in the past?
• Why is working in groups important as a life
  skill?
• Groups help students develop communication,
  collaboration, and conflict resolution skills.
• Do you have a nightmare group story?

5
Critically Thinking about Your Interpersonal
Skills

• Clarity
• Accuracy
• Precision
• Relevance
• Depth
• Breadth
• Logic

6
Understanding Group Dynamics

• These five stages are common among all groups.
• Forming
• Storming
• Norming
• Performing
• Adjourning
• The stages may take months or years to go
  through, depending on the purpose of the group

7
Interpersonal Relationships

• Energy Vampires Toxic people who tend to
  poison our lives
• People who continually drain us of energy by
  whining, complaining and monopolizing the
  conversation.
• Shades of gray when dealing with people
• Any encounter is a two-way street
• Complete Activities 12.4-12.6

8
The Nutritious Person

• Associate with nutritious people
• These people are genuine and brighten up when
  they see you
• They listen to what you are saying
• Accepts you as you are

9
Art of Communication

• Dialogue vs. Monologue
• Active Listening
• Conflict Management
• Difference between a disagreement and a conflict
• Conflict is not always bad

10
Ways People Deal with Conflict

• Ignore the Issue
• Refusing to see another side
• Give in to the Demands of another
• Compromise
• Synergy

11
Summary

• Beware of Energy Vampires
• Groups can provide challenges and rewards
• Seek out Nutritious People
• Effective communication is an art form
• Pay attention to how you work with others
• Conflict can be positive when managed well