The Magic of Exceptional Leadership, Teamwork

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The Magic of Exceptional Leadership, Teamwork
Service

• Doug Lipp
• G. Douglas Lipp Associates
• Presented to SIM DFW Chapter
• March 3, 2008

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The Magic of Exceptional  Leadership,
Teamwork Service
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Confession There is no Magic
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Confession There is no Magic Its Doing
Ordinary Things  Extraordinarily Well
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The Challenge of Outwitting, Outplaying, and
Outlasting Your Competition
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Be Willing to Change To Remain the Same
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Organizations That Reinvent Themselves  
Doug Lipp
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Organizations That Reinvent Themselves Will Domin
ate Their Market!   Doug Lipp
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Maximize Your Potential
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Maximize Your Potential Overcome the Obstacles
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Maximize Your Potential Overcome the Obstacles
Create the Opportunities
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The Obstacles
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Obstacle 1   Let The Old Ways Rule
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•  
• Old Ways
• Stuck in A Rut
• Weve never done it this way
• Back in the good ol days
• Thats their job
• What would Walt say?

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Obstacle 2 Were Soooo Good
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• Soooo Good
• Arrogance
• Complacency
• The One-Trick Pony

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Obstacle 3 Everyone Else is A
Jerk Incompetent Too Demanding
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• Everyone Else is a Jerk
• Mutual Bashing Contempt
• Robotic / Self-Centered
• Other Persons / Groups Fault
• No Trust / Mud in Middle

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Obstacle 4 Save Your Way to Prosperity

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• Save to Prosper
• Fire the Matterhorn Climbers!
• Tinkerbell? Whats the ROI?
• Who Needs Training?

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• Save to Prosper
• Fire the Matterhorn Climbers!
• Tinkerbell? Whats the ROI?
• Who Needs Training?
• Dont Value Your Value

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The Opportunities
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Opportunity 1 Communicate Communicate
Communicate
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Communicate
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• Communicate
• Tear Down the Walls

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• Communicate
• Tear Down the Walls
• Consistency Discipline

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• Communicate
• Tear Down the Walls
• Consistency Discipline
• Words Actions Execution

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Communicate Hire Right

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Communicate Hire Right
Train Right
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Communicate Hire Right
Train Right Treat Right
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Communicate To Achieve Sustain
Your Culture
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We have a tendency to live in our own silos
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Core Values
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Communicate Disney Land is The
Happiest Place on Earth

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Communicate The Happiest Place on
Earth We Improve Peoples Lives

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Does Your Culture Reward Creative
Thinkers?
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The FedEx Magic 7 Words  
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The FedEx Magic 7 Words I Dont Know, What
do You Think?  
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Opportunity 2 Observe, Imagine,
Deliver
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Opportunity 2 Observe, Imagine,
Deliver Expanding the Possibilities Through
Teamwork!
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Balanced Teams Can Outwit, Outplay, and
Outlast The Competition
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Teamwork
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• Teamwork
• Seeing the Possibilities Outwit

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• Teamwork
• Seeing the Possibilities Outwit
• Being Flexible Outplay

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• Teamwork
• Seeing the Possibilities Outwit
• Being Flexible Outplay
• Relying on Your Team Outlast

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Opportunity 3 The World Is Changing Are
You?
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Are We Looking At the Same Thing?
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When is a Train, Not a Train?
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How Clean Is Clean?
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Survival of the Fittest Lessons From
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• Survival of the Fittest
• Lessons From
• Bell Mobility

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• Survival of the Fittest
• Lessons From
• Bell Mobility
• Starbucks

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• Survival of the Fittest
• Lessons From
• Bell Mobility
• Starbucks
• PG

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Opportunity 4 Creativity Disney Style Know
Your Customer!
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Opportunity 4 Creativity Disney Style Walk
In Their Shoes
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Walk In Their Shoes Think for Your Customer

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Walk In Their Shoes Think for Your
Customer Solve Their Problems!

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Walk In Their Shoes Think for Your
Customer Solve Their Problems! Prove
Your Value!
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Walk In Their Shoes Think for Your
Customer Where did I park my car?

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Walk In Their Shoes Think for Your
Customer When is the 300 Parade?

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Walk In Their Shoes Think for Your
Customer Popcorn Empowerment
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Walk In Their Shoes Think for Your
Customer Tigger Teambuilding
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Opportunity 5 Life on the Highwire The Best
Teams are Balanced Where Do You
Stand?
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Outstanding Service
Leadership A Balancing
Act of   Art Science  
Maintenance Risk-Taking
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• Opportunity 6
• Its Up to You!

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• Opportunity 6
• Its Up to You!
• What Will You
• Start, Stop Continue

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Mental Toughness

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Mental Toughness
Happiness
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Mental Toughness
Happiness
Performance
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Mental Toughness
Happiness
Health
Performance
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Mental Toughness
Happiness
Health
Performance
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Mental Toughness
Happiness
Health
Performance
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Start Stop Continue
Short-Term (This Week)   Start
Stop
Continue     Long-Term (Within 1 Month)  
Start Stop
Continue
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Lead The Way! Your Employees And Customers Will
Follow
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