CASBO

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CASBO Annual Conference and California School
Business Expo
Session Title Got Customer Service?
Presentation by Bill Habermehl Orange County
Superintendent of Schools
April 13, 2007
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What BUSINESS are you in ?
Youre in the PEOPLE business
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The Tire Swing
As specified in the project request.
As proposed by the teacher.
As designed by risk management.
What the student wanted.
As produced by maint. operations.
As installed at the students site.
Listen to your Customers
with apologies to Chris Alexander
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Need a Hospital?
Vision A culture of excellence in quality care,
research, training, readiness, safety, service,
partnership and Tri-service collaboration
founded on the example of MAJ Walter Reed
Mission We Provide Warrior Care
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Under Promise and Over Deliver
People expect you to keep your word. Exceed It !
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It is all about
A - t - t - i - t - u - d - e
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What is Attitude?
Team player Energetic Fits culture Nice
person
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Enthusiasm is contagious
SMILE TEAM WORK BE POSITIVE
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What makes outstanding Customer Service in
Schools, Districts COE?
YOU!!
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We Should Strive to Compare to
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(No Transcript)
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The Nordstrom Policy
"Rule 1 Use your good judgment in all
situations. There will be no additional rules."
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You Dont have a Customer Relations Department
EVERY EMPLOYEE who deals with people and
children should have the authority to handle or
solve problems.
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What Do Great Organizations Do That Make a
Difference?
They hire the best people
Continuous training for employees
Celebrate success!
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If you care...
IT SHOWS!
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What is the Message Today?

• Care about your work
• Strive for Excellence
• Make a Difference Everyday
• SMILE It sends a Message!

greatest
Enjoy Your Career