CASBO Boot Camp

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CASBO Boot Camp and Beyond
Presentation by Bill Habermehl Orange County
Superintendent of Schools
October 19, 2006
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What BUSINESS are you in ?
Youre in the PEOPLE business
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Under Promise and Over Deliver
People expect you to keep your word. Exceed It !
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It is all about
A - t - t - i - t - u - d - e
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What is Attitude?
Team player Energetic Fits culture Nice
person
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Enthusiasm is contagious
SMILE TEAM WORK BE POSITIVE
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What makes outstanding Customer Service in
Schools, Districts COE?
YOU!!
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We Should Strive to Compare to
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The Nordstrom Policy
"Rule 1 Use your good judgment in all
situations. There will be no additional rules."
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You Dont have a Customer Relations Department
EVERY EMPLOYEE who deals with people and
children should have the authority to handle or
solve problems.
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What Do Great Organizations Do That Make a
Difference?
They hire the best people
Continuous training for employees
Celebrate success!
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If you care...
IT SHOWS!
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What is the Message Tonight?

• Care about your work
• Strive for Excellence
• Help Make a Difference Everyday
• SMILE It sends a Message!

greatest
Enjoy Your Career