The Supervision Series

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Vital Learning for business and life
The Supervision Series A
Comprehensive,
Practical, Highly Flexible
Curriculum Designed To Develop
The Leaders You
Need To Win! WORKSHOP
? WEB ? BLENDED
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Agenda

• Leadership Criticality
• Achieving Performance Change
• Supervision Series Curriculum
• Feedback From Users

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• The Critical Need
  for Quality Leadership
  At All Levels

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Criticality
Given todays technology, todays
automation, todays fast pace, how critical is
Leadership?
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Criticality
Best Managers create Best Workplaces
These work places deliver
ProductivityProfitabilityEmployee
RetentionCustomer SatisfactionSafety Records
The Gallup Organization
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The Measure of A Leader
is Achievement
Based on research published in The
Extraordinary Leader by Jack Zenger
Joe Folkman, 2003.
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The Measure of A Leader
is Achievement
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The Measure of A Leader
is Achievement
Based on research published in The
Extraordinary Leader by Jack Zenger
Joe Folkman, 2003.
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Criticality
Roughly 50 to 70 percent of how employees
perceive their organizations climate can be
traced to the actions of one person the leader.
More than anyone else, the boss, creates the
conditions that determine peoples ability to
work well
Primal Leadership Daniel Goleman, Richard
Boyatzis Annie McKee
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Criticality
The corporate world is appallingly bad at
capitalizing on the strengths of its people.
Now, Discover Your Strengths Marcus Buckingham
Donald O. Clifton
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The Conclusion
Quality of Leadership Matters A
Whole Lot!
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The Supervision Series Curriculum

• Core Strategies for Leading Others

• Essential Skills of Leadership
• Essential Skills of Communication
• Developing Performance Goals Standards
• Providing Performance Feedback

• Improving Individual Team Performance

• Managing Complaints
• Improving Work Habits
• Effective Discipline
• Resolving Conflict
• Coaching Job Skills

• Personal Leadership Power

• Delegating
• Supporting Change
• Communicating Up
• Leading Successful Projects
• Hiring Winning Talent
• Retaining Winning Talent

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II. Vital Essentials for Achieving Observable
Performance Change
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Vital Essentials
Vital Learning solutions are based on
three essential ideas

• Make Learning Relevant
• Make Learning Practical
• Concentrate on Doing/Practicing

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VLC Development Process
Step One Build Awareness
Clarify the recurring management
challenge and
develop the participants
reason to want to learn
Step Two Enable Thinking
Explore new ways to approach
the challenge,
build understanding of the new method,
and develop knowledge
of how
to implement on the job
Step Three Practice Safely
Provide
practice and rehearsal in a safe,
supportive, coaching oriented
environment
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III. Supervision Series Curriculum
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This Section

• Who SS Is Designed For
• Content Key Principles
• Expected Workplace Results
• Underlying Design Elements

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The Supervision Series Curriculum

• Core Strategies for Leading Others

• Essential Skills of Leadership
• Essential Skills of Communication
• Developing Performance Goals Standards
• Providing Performance Feedback

• Improving Individual Team Performance

• Managing Complaints
• Improving Work Habits
• Effective Discipline
• Resolving Conflict
• Coaching Job Skills

• Personal Leadership Power

• Delegating
• Supporting Change
• Communicating Up
• Leading Successful Projects
• Hiring Winning Talent
• Retaining Winning Talent

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Supervision Series is Designed For

• Managers
• Team Leaders
• Frontline Supervisors
• Potential Supervisors

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Content Key Principles
Core Strategies for Leading Others

• Essential Skills of Leadership
• Essential Skills of Communication
• Developing Performance Goals Standards
• Providing Performance Feedback

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Content Key Principles

• Essential Skills of Leadership
• Maintain Team Member Self-Esteem.
• Focus on Behavior.
• Encourage Team Member Participation.

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Content Key Principles

• Essential Skills of Communication
• Create a Climate of Open
  Communication.
• Design Clear, Concise
  Messages.
• Manage Nonverbal Behaviors
  Effectively.
• Listen to Communicate.

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Content Key Principles
COMPLIANCE .. COMMITMENT POSITION POWER
.. PERSONAL POWER COMPANY .
PEERS/SUBORDINATES COMMAND REQUEST ONE
WAY ... TWO WAY GET BY ...
QUALITY HOLDS INFO . GIVES INFO DEMANDS
.. COACHES GROUPS ..
INDIVIDUAL MY WAY or HIGHWAY ... INVOLVES
WORKERS FEAR TRUST
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Content Key Principles
Difference betweenBEHAVIOR and
ATTITUDE BEHAVIOR is what someone
does ATTITUDE is what we believe someone thinks
or feels BEHAVIOR ask the question Can I or did
I see it or hear it?
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Content Key Principles
Improving Individual Team Performance

• Managing Complaints
• Improving Work Habits
• Effective Discipline
• Resolving Conflict
• Coaching Job Skills
• Delegating

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Content Key Principles

• Personal Leadership Power

• Supporting Change
• Communicating Up
• Leading Successful Projects
• Hiring Winning Talent
• Retaining Winning Talent

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Content Key Principles

• Core Strategies for Leading Others

• Essential Skills of Leadership
• Essential Skills of Communication
• Developing Performance Goals Standards
• Providing Performance Feedback

• Improving Individual Team Performance

• Managing Complaints
• Improving Work Habits
• Effective Discipline
• Resolving Conflict
• Coaching Job Skills

• Personal Leadership Power

• Delegating
• Supporting Change
• Communicating Up
• Leading Successful Projects
• Hiring Winning Talent
• Retaining Winning Talent

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Underlying Design Elements

• 4-Hour Modular Design
• Behavioral Modeling Foundation
• Job Specific Practice (Customizable)
• Job Aids Resource Materials
• Special Issues
• Summary (Great as Review)
• Ongoing Support Research
• www.supervisionseries.com

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Underlying Design Elements

• Review of Essential Modules
• Pre and Post Tests
• Module Objectives
• WIIFY Whats In It For You
• Key Terms
• Awareness Inventory
• Participant Teach-backs
• Case Study Exercises
• Video Examples (Office/Industrial)

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Underlying Design Elements

• Workshop
• Online
• Blended

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Underlying Design Elements
and support Professional Manager Certification
Supervision Series is designed to support College
Credit options
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IV. Feedback From Users
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Facilitators Say

• Facilitator Friendly
• Easily Customizable
• Packed With Resources
• Content Relevant
• Practical Do-able
• Very Comprehensive

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Participants Say

• The Skill Building Really Works
• Content Relevant Practical
• Resource Guide is Very Helpful
• I will apply what I learned today!

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Customer Organizations Say

• Customers Report These Results
• Improved Communication
• Increased Self-esteem
• Decreased Internal Conflict
• Improved Productivity
• Increased Workplace Trust
• Improved Employee Retention
• Increased Teamwork
• More Productive Workplace

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A Few Customers
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Vital Learning for business and life
Discussion
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Vital Learning for business and life
Thank You!
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Vital Learning for business and life
The Supervision Series A
Comprehensive,
Practical, Highly Flexible
Curriculum Designed To Develop
The Leaders You
Need To Win! WORKSHOP
? WEB ? BLENDED
39