Management of Change

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Management of Change

• Liam Doyle
• Engineering Inspector
• Water Services

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Whats Ahead

• Investment Programme
• Infrastructural change
• New Administrative / Management demands
• Role of the PMS

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Change

• Where Change Lies
• providing potable water
• Influences
• Fluctuations - inherent in water systems
• External drivers

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Management

• Monitor service performance
• PSP providing potable water
• Pay for the service
• Manage change in trends
• Due to Variability
• Due to External factors

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Water

• Source
• Treatment requirements
• Network condition
• Variation Diurnal, Weekly, Seasonal

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Drivers for Change

• Demographic
• Development Strategies
• Industrial / Commercial Growth
• Legislation

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Demographic Change (since last Census)
Source CSO - 2002
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Planning

• National Spatial Strategy
• Regional, City/County Development Plans
• River Basin Plans
• Strategic Development Zones

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Industrial / Commercial
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Legislation

• Water
• NWSA
• 2004 - New Drinking Water Regulations
• Microbiological
• Cryptospiridium, Arcobacter, E coli, astroviruses
• Chemical
• MTBE, Perchlorate, endocrine disrupters

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Preparing for Change

• Service Phase - typically 20 years
• Water Treatment Plant
• Treatment Facility design has to allow for
  flexibility
• Projected demand / supply growth profile over 20
  years

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Change in the Service Phase

• Change within the scope of the contract
• Projected supply growth profile over 20 years
• Incorporate Water Conservation measures
• Capital Replacement Fund (CRF)
• Change outside the scope of the contract
• Variation

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• Walkerton
• Ontario, Canada
• Population 5,000
• E. coli outbreak
• 7 people died
• 20 people seriously ill
• Well contamination
• heavy rainfall
• cattle - likely source

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• Walkerton
• Well Contamination
• Gravels at ground level
• Porous bedrock
• Channels

• Chlorination Equipment Not Working

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• Cryptospiridiosis
• 1993
• over 100 fatalities
• 400,000 people ill

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Procurement Handle with care!

• Procurement Possibilities
• PSP can handle procurement
• Procurement Restrictions
• Procurement rules to be followed
• Take Appropriate Advice
• on requirements current at time of procurement

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The Way Ahead

• Expect Change
• Plan for Change
• Implement change

"It is not necessary to change. Survival is not
mandatory." -W. Edwards Denning
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Management of Change

• Liam Doyle
• Engineering Inspector
• Water Services