BrookstoneVirtualOffice

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BrookstoneVirtualOffice

• Comprehensive Office Functionality Extended
• Via
• Pocket PC and SmartPhone
• Wireless Connectivity
• Under Microsoft .NET

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BrookstoneVirtualOfficeTM

• Available for Pocket PC, Palm and Symbian
• Mobile/Wireless-Enabled Workflow Via
• - .NET
• - Direct Access via GPRS, CDMA 1x
• - Wireless Access

- View and enter new Companies and Contacts -
Create Meeting Reports - Create and follow
up Action Items - Accept Customer-Care
Assignments from your HelpDesk
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International Awards
Microsoft Certified Partner Awards Winner
2004 ISV/Software Solution of the Year Microsoft
Certified Partner Awards Winner 2003 .NET
Packaged Application of the Year Microsoft ANZ
Awards 2003 Winner 2003 Small Business Partner of
the Year Best Business Productivity
Solution Microsoft Tech-Ed Awards 2002 Finalist
- Best Use of Workflow Finalist - Best
Integration of Office Product Family
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The Main Menu for the Wireless-enabled version of
the BVO for Pocket PC and PC-Phone.
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View, or create new Contact information for the
CompaniesContacts Module.
Entry of new Contact information is easy to use
and simple to follow.
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View, or create new Company information for the
CompaniesContacts Module.
Entry of new Company information is easy to use
and simple to follow.
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View an existing, or create a new Phone Call
Report.
The creation of a Phone Call Report is easy to
use on a Pocket PC or a Laptop.
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View an existing, or create a new Meeting Report.
The creation of a Meeting Report means that the
cost justification of a Pocket PC is easier than
ever..
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The Action Item can be mailed to the person
concerned and then a reminder automatically sent
at a preset date and time.
View an existing, or create a new Action Item.
As a result of a meeting, an Action Item can be
created requesting someone in the organization to
do something.
Action Items can be automatically placed in the
Outlook Task List.
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Current Customer-Care/HelpDesk call assignments
can be viewed and quickly responded to.
The wireless creation of a Customer-Care Call
gives new meaning to mobility.
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SmartPhone BVO .NET Examples
BVO Contacts View.
BVO Companies View.
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PC Phone BVO .NET Examples
BVO Phone Calls View.
BVO Meetings View.
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A Wireless Scenario

• A meeting report is created dated in the future
• The Outlook Calendar is automatically updated
• Invitations automatically sent using Outlook
• The Calendar and Meeting Report are synchronised
  with the Pocket PC or PC-Phone
• Meeting details can be entered using Pocket PC
• An Action item can be created and mailed, with
  Reminders and Escalation notices sent using
  Outlook mail

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Microsoft Outlook Mail Calendaring is tightly
integrated with the BVO using Microsoft Web
Services
The comprehensive CRM, DocumentsActivities Mgt,
HelpDesk, and other eOffice facilities comprising
the Brookstone VirtualOffice (BVO) provides a
total CRM Knowledge Management Solution in
support of the wireless application, enabling the
Customer to function to its maximum potential in
running its business.
All data within the BVO is stored using the
flexible comprehensive capabilities of
the Exchange Document Store
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The BVO for ExchangeTM also emulates the Parent
- Child Document relationship. Each document
level can be opened from this screen.
The Companies Contacts Main View has been
designed to replicate the look and feel of
Lotus Domino.
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The main Company View displays the data stored in
the Exchange Document Store.
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Any number of contacts can be allocated to each
Company. Many of the fields within the BVO are
completely user definable.
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The BVO for ExchangeTM tracks all client
activity through the Documents Activities
Module.
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Recording the details of a telephone conversation.
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Meeting requests are automatically sent from
Outlook Mail to Attendees.
If the meeting date is set in the future, an
entry is automatically created in Outlook
Calendar.
Entering the details of a meeting.
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File attachments can be saved automatically to
the BVO Exchange Document Store.
Entering the details of a Miscellaneous entry.
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The creation of a Correspondence entry.
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Emails received can also be filed automatically
against a contact directly from the Outlook Inbox.
Sending an email uses the complete integration of
the BVO with Outlook Mail.
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Emails can be filed directly from Outlook into
the BVO. This is accomplished using Web
Services. Multiple Emails can be filed
simultaneously.
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A Microsoft Office document can be created
locally and then saved directly into the
BVO again using integrated Web Services.
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Action items can automatically escalated if not
completed on time.
An email reminder can automatically be sent at a
pre-determined date.
An Action Item can be assigned to anyone.
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The BVO can organise your Events
Management, automatically mail out
invitations and receive replies. It also looks
after all your bulk mailout requirements such as
newsletters.
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The creation of a new Event.
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The Customer-Care/HelpDesk module easily tracks
calls.
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The Customer-Care entry screen contains all the
details required to comprehensively manage calls.
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The call has been assigned to a network engineer
who will automatically receive the email
assignment.
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All activity on a call can easily be noted and
tracked.
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This is the main Administration Entry Screen for
the BVO.
Note the large amount of user definition that is
possible as part of the BVO.
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Interested parties can be notified automatically
by email when something of significance occurs.
This is an example of workflow in the
Customer-Care module of the BVO.
Substantial workflow has been built into the BVO.
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Here we can see the Workflow involved with a call
assignment that has not been accepted.
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Still in Customer-Care, the user can define any
number of Status levels, each with associated
Workflow.
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The Project Management Module offers full
tracking capabilities by Project, Sub Project and
Tasks.
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The Project Details Screen.
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Budgets and Actual Costs are easily tracked and
compared.
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Fully user-definable billing instructions are
also included as part of the BVO.
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The BVO will automatically notify the Project
Manager by email if the Project reaches the
number of hours specified here.
Budget and Actual hours are tracked using the BVO.
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The click of a single button within the Project
Management Module of the BVO is all thats
required to transfer the Project Information to
Microsoft Project Server.
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The HR Module can manage all of an Organisations
information across multiple companies if required.
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Managing Delivering Organisational Market
Knowledge Including Wirelessly in Real
Time www.brookstone.com.au info_at_brookstone.com.au