or System Acceptance The Case from Copenhagen Energy

1
- or System AcceptanceThe Case from
Copenhagen Energy
User friendly CMMS
Omaintec presentation December 2007
2
Agenda

• Experiences from the implementation of a
  Computerized Maintenance Management System (CMMS)
  at Copenhagen Energy
• A model for System Acceptance success!!

3
CPH CMMS implementation objectives

• The CMMS must facilitate and support efficient
  work processes
• The CMMS must document the result from the
  maintenance activities
• The MCCS must support the Service Level
  agreements to the customers
• The CMMS will support a strategy change from
  breakdown maintenance to preventive and
  predictive maintenance
• The CMMS is the one and only planning tool for
  resource management, and will support a better
  planning and scheduling of the resources
• The CMMS must collect knowledge and experiences
  crating a common base of knowledge for
  maintenance and reliability
• The CMMS must support a reduction of the
  maintenance cost by efficient planning and
  improvement of the internal work processes
• The CMMS must support the lean, the TPM and the
  Asset Management processes at Copenhagen Energy
• The CMMS must be a tool for the first line
  maintenance technicians

4
The users

• Managers, Engineers, planners and
  supervisors.Education on bachelor level.Skilled
  IT users (Budgets, Financial systems, DCS)
• Operators and technicians.0 - 3 years as crafts
  people or none educationNone, or limited
  computer experience
• Focus on the users ability to use the
  CMMSConfiguration of user interfaceTraining and
  Measurement of the constraints for a successful
  use of the CMMS

5
Data recorded in the CMMS

• 2007 Work order closed 9366 YTD 2007
• Work order closed total 18351 YTD 2007
• Assets 8693 YTD 2007

6
The results after the implementation and 1½ year
use

• The CMMS is implemented successful in the work
  processes at the water supply division and the
  sewage division
• The CMMS is used by the users for reporting work
  orders and labour hours
• Failure codes are used to collect failure data in
  a structured process to support and feed
  continuous improvements
• Captured a productivity effectiveness increased
  with 17 - More to come!

7
Model for System Acceptance
System acceptance A positive attitude to, and
motivation for the use of IT
8
System Acceptance
Primarily the organisation

• Lay out
• Design
• Processes
• System, Interaction, failures
• Data
• Language

Primarily the CMMS
Technical usability 20
System acceptance
9
Examples on Efficient to use
CMMS "B"
CMMS "A"
Screens
Clicks
Screens
Clicks/
TASK
 
Confirms
 
Confirms
Number
Number
Number
Number
 
1
4
3
10
To find an equipment and create a corrective work
order with one spare part and one labor resource.
1
3
3
7
To create an new object and link the object to
the existing asset structure.
1
6
5
20
To create a preventive maintenance plan and link
the plan to an equipment. The plan must include
spares and a labor resource
10
Summery

• The goal is to achieve more than the technical
  usability we want system acceptance from the
  users
• Different group of users have different
  requirements and needs
• Pay attention to the social acceptance
• Use and refine the model for system acceptance
• 80 of the success is related to the use of the
  system
• 20 of the success is related to the CMMS
• Have fun working with the model!!