Symantec ON iCommand 3.0

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Symantec ON iCommand 3.0

• Erkko Skantz

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C O N T E N T S

• Issues Facing IT Departments Today
• Customers
• Architecture
• Features
• Differentiators
• Mission

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Managed Security Services
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Issues Facing IT Departments Today
Ray Paquet, Provisioning and Configuration
Management Desktops and More , April 1, 2004
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Challenges in Managing PC Environments

• System Updates Upgrades
• Frequent updates to PCs and laptops

• On-going PC Management
• Quickly recover a users original environment
• Every day occurrence
• Inventory control
• Software monitoring

Hardware Refreshes and OS Migrations -
Enterprises upgrade 1/3 of PCs every 3 years
Inventory and Application/Software Upgrades -
Most software solutions upgraded at least once
annually
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The pressures of time and costs
Sources CIO Insight Gartner
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The Solution A Centralized, Automated Approach

• Symantec ON iCommand
• Proactively manage your IT infrastructure
• Benefits
• Automates the change and configuration management
  of software across your enterprise
• Centrally manages the full lifecycle of your
  computing devices from a single console
• Simplifies administrative tasks associated with
  managing a heterogeneous environment

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Software Management Across Entire Lifecycle


Discover Assets Audit HW/SW
De-Provision
Provision Operating Systems
Ongoing Config Updates Security Patches
Deploy Config Updates Patches
Disaster Recovery
Deploy Applications Settings
Traditional tools only address these deployment
tasks
Gartner We see the concepts of migration and PC
software deployment merging with one another,
with the requirement to manage the PC throughout
its entire lifecycle.
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Symantec ON iCommand Timeline
Petco, Citizens Bank, Library of Congress, Cap
Gemini, TJ Maxx
Home Depot, NY Life, OfficeMax, Carnival Cruise
Lines, Unisys/DE
iCommand Enterprise Policy-based management
Staples, Pfizer, Bank of Montreal, Volvo,
Getronics
iCommand (03) Java Agent for Linux, UNIX,
Pocket PC adv. bandwidth mgt. for
mobile/wireless devices Web services
SunTrust Banks, Paccar, Credit Suisse, Dell
MCI, ABC-TV, National Australian Bank
V5.0 (01) Java Server, scalable SQL DB, full
enterprise MMC console. Also in 2001 Integrated
imaging, MSI Package Wizard, Miramar integration
Swissair, AutoNation
Multi-site replication
Open Java ADK
V4.0 (99) PXE, Wake-on-LAN, Enterprise MMC
Console V1.0, Open CLI
Key Customer Wins
Major product releases
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Customer Highlights

• The Home Depot
• 60,000 PCs in 1,500 stores corporate HQ
• New store every 43 hrs. automated provisioning
• Self-service POS cited in Q3 financial success
• HP-UX servers managing Dell HP PCs NCR POS
  devices
• Staples
• 10,000 devices in 500 stores corporate
• Both imaging native (unattended) OS installs
• SunTrust Banks
• 15,000 workstations in 1,250 locations
• Built 1,100 PCs per day for hardware refresh
• MCI
• 55,000 PCs in 50 locations

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Customer Profiles (contd)

• Paccar
• 6,000 PCs servers in 25 locations worldwide
• 96 deployment success (ind. avg. 50-70)
• Bank of Montreal
• 17,000 PCs in 1,100 bank branches Tivoli
  integration
• New York Life Insurance
• 15,000 PCs, laptops servers in 200 locations
• 91 success rate deploying Blaster patch to
  remote offices
• Swiss Intl. Air Lines
• 5,100 PCs in 300 locations
• National Austr. Bank
• 80 WTS IIS servers 1,700 PCs in NYC, London,
  Sydney,
• Citizens Bank
• Recently chosen for 35,000 workstations 2,600
  servers
• Credit Suisse (Winterthur Insurance)
• 6,700 PCs servers in 600 locations
• Volvo Trucks
• 4,500 PCs in Novell/NDS environment

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Customers in Broad Range of Industries

• Finance Banking Bank of Montreal, SunTrust
  Banks, New York Life, Atlantic Mutual, Credit
  Suisse, National Australian Bank,
  Daimler-Chrysler Financial Services, EGG Bank,
  large NE financial institution
• Retail Lodging Staples, The Home Depot,
  OfficeMax, Petco, AutoNation, Toyota Dealer
  Network, Accor (Motel-6), Carnival Cruise Lines,
  Migros
• Telecom Services T-Systems, Getronics, MCI,
  CAP Gemini Ernst Young, Expanets, Metro One,
  Debitel, Covansys, Winstead
• Manufacturing Volvo, EDS/Delphi, Bendix,
  Motorola, Ericsson, Goodyear, Continental Tire,
  Racal, Canon, Saab Group, Akzo Nobel
• Media Entertainment ABC, Universal, Financial
  Times, QVC, Bertelsman, CBS-2 Chicago
• Health Pharmaceuticals Kaiser Permanente,
  Pfizer, Sierra Health, Athens Medical, Actelion
  Pharmaceuticals
• Government Natl Library of Medicine, US Courts,
  FL Dept of Law Enforcement, State Senate of PA,
  City of Amsterdam, Munich Airport

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Advanced Technology for Mobile Remote Users
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3 Tier Layer
Microsoft Management Console (MMC), based
Administrative Console
Admin Layer
Web-based Administrative Console
Web Self-Service
Management Server Layer
Symantec ON iCommand Management Server
Managed Layer
Pocket PC
Microsoft Windows
Linux
Unix
Apple Macintosh
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Flexible Package Development Tools
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Single Solution for Both OS App Deployment
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iCommand Web Solution

• iCommand Web Admin
• Task-oriented web interface for administrators
• Web-based administration from anywhere
• Runs in standard web browser
• iCommand Web Self-Service
• Web portal for end-users
• Pull-based deployment
• Self-service IT
• Published apps (software catalog)
• Policies defined by IT based on groups

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Web Self-Service
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Web Admin
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Key Differentiators Summary

• Any function. Any device. Any network.
• Provisioning, OS, applications, patches, disaster
  recovery
• Windows, UNIX, Linux, Pocket PC,
• LAN, WAN, wireless, dial-up, Internet,
• Enhances IT efficiency, infrastructure
  availability security
• Dynamic, parametric native installation
• Most flexible One package for all configurations
• Most robust Agent drives native installation
  program
• Open extensible architecture
• Ghost PQ imaging, 3rd-party packages, migration
  tools, ...
• Automates leverages existing IT processes
  expertise
• Proven scalability
• Efficiently supports rapid growth of network
  environment
• Rapid implementation ROI
• Tactical solution with strategic long-term impact

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Symantec ON iCommand Mission

• Reduce operational costs
• Automate provisioning, OS application roll-outs
• Eliminate sneakernet travel to remote sites
• Reduce Help Desk costs
• Optimize security reliability of infrastructure
• Ensure all users have latest patches updates
• Implement one-click system recovery
• Enforce consistency standardization
• Enable IT to respond rapidly to constant change
• Push updates to all users, incl. mobile/remote
  users
• Build a scalable management infrastructure
• Deliver open practical solutions that maximize
  ROI
• Leverage existing IT investments in packaging,
  imaging, frameworks, SQL databases, directory
  services,
• Implement in days or weeks versus months

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Admin Layer
Microsoft Management Console (MMC) Administrative
Console
Command Line Interface
3rd Party customer consoles
Web-based Administrative Console
Web Self-Service
Custom Programs
Management Server Layer
Application Programs Interface (API)
JDBC/ODBC interface
Business Logic with embedded SQL Database
Symantec ON iCommand Server
Agent Communication Interfaces
Managed Computer
Pre-OS Agent
Management Agent for Windows, Linux, Unix, Mac or
Pocket PC
PXE Boot Agent
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Core Building Blocks
Package Developers Studio
MMC Console
Web Admin Console
Web Self-Service
Java ADK
ON Command Discovery
CLI
MSI Package Wizard
Web Svcs
Config DB
Package Depot
ON Configuration Server
ON Command Remote
Replicator
Managed Computer
ON Pre-OS Agent
Windows Java PPC Agents