BBCBC Staff Orientation

1
BBCBC Staff Orientation

• 2009

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Agenda

• Big Bend Community Based Care Organizational
  Orientation
• History of BBCBC
• BBCBC Mission Vision
• Roles of BBCBC Team
• BBCBC Organizational Chart
• Organizational Overview
• Role Relationship of BBCBC-Community
• Cultural/Socioeconomic Characteristics of Client
  Population
• Programs and Services
• BBCBC Community Involvement
• BBCBC Annual Report
• BBCBC Teams Responsibilities
• Handbook Review
• Performance Quality Improvement

3

• COMPONENTS OF ORIENTATION

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Components of Orientation

• Within 5 days of employment
• Complete HR paperwork
• Complete background screening
• Within 10 days of employment
• Security Awareness Training
• HIPPA Training

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Additional Components of Orientation

• Within 3 months of employment
• BBCBC Organizational Orientation
• Additional Training on the following topics
• Mandatory reporting indicators of abuse and
  neglect
• Laws disclosure of confidential info for law
  enforcement purposes
• BBCBC confidentiality policies
• Legal rights of service recipients
• Documentation Maintenance and security of case
  records

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BBCBC Ongoing Training

• All BBCBC Staff and Child Protection
  Professionals are required to complete a minimum
  of 15 hours of continuing education annually.

7

• BBCBC ORGANIZATIONAL OVERVIEW

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Organizational Overview

• History of BBCBC
• BBCBC Mission Vision
• Roles of BBCBC Team
• BBCBC Organizational Chart
• Role Relationship of BBCBC-Community
• Cultural/Socioeconomic Characteristics of Client
  Population
• Programs and Services
• BBCBC Community Involvement
• BBCBC Annual Report
• BBCBC Teams Responsibilities

9
History of BBCBC

• BBCBC was founded in 2002 in order to meet the
  need for a community response to the initiative
  by Floridas Legislature and DCF. BBCBC is the
  direct result of a unified effort between the
  Camelot Community Care, Children's Home Society
  of Florida, and DISC. A start-up contract between
  DCF and Big Bend Community Based Care was signed
  on April 23, 2003. Big Bend Community Based Care
  became fully operational as the lead agency
  providing foster care and related services in the
  8 counties in District 2B in July 2004. DCF
  Administration approached Big Bend Community
  Based Cares Board of Directors with the proposal
  that it expand its services and lead agency
  status to include the 6 counties in District 2A.
  The proposal was for an interim basis under a
  one-year emergency contract to become effective
  March 1, 2005. Subsequently this contract was
  extended for 5 years beginning July 1, 2007 and
  expanding Big Bend Community Based Cares service
  area to 14 Florida panhandle counties. In 2007,
  DCFs District service area structure was changed
  to mirror the States 20 judicial circuits. Our
  service area changed slightly due to this change
  and now includes the twelve counties included in
  Florida Judicial Circuits 2 and 14, Madison and
  Taylor counties having shifted to Circuit 3.
  Through these changes, we, along with our DCF
  partners, are committed to consumer and community
  involvement in improving the lives of our
  children and families.

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Big Bend Community Based Care

• Mission
• To provide the highest quality child welfare
  prevention and intervention services to children
  and their families in their home communities.

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Big Bend Community Based Care

• Vision
• To create local ownership of the child
  protection system in each of our 12 communities.
  By doing so, we believe that the quality of life
  for the children and families we serve will
  dramatically improve and the incidences of child
  maltreatment will dramatically decrease.

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Big Bend Community Based Care

• Core Value
• The belief that all children have the right to
  grow up safe, healthy and fulfilled in families
  that love and nurture them. We will rely on the
  following values to guide us in our work.

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• We will
• Respect the caregivers of children
• Be innovative and dedicated to excellence
• Be ethically, socially and culturally responsible
• Promote family and personal responsibility
• Partner with community and faith-based
  organizations to foster open and collaborative
  relationships
• Earn the trust and respect of our partners,
  customers and the public by providing exceptional
  customer service while practicing sound fiscal
  stewardship
• Employ an analytic and systemic approach to
  planning and performance management
• Facilitate a work environment that encourages
  professional development and growth

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Big Bend CBCs Keys to Success

• Community Engagement
• Managing Revenue
• Quality Services
• Professional Development

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Understanding the Roles
The chain of command keeps the structure working
The Board is responsible for everything in the
organization
The CEO helps the Board do its job
The Staff helps the CEO
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BBCBC Organizational Chart

• The current BBCBC Organizational Chart is
  available on the agency shared drive in the
  Operations folder.

17
Agency Mission
Long-Term Strategic Plan A documented,
coordinated and disciplined process designed to
produce a desired outcome 3-5 Years
Short Term Strategic Plan One Year
Quality Management Plan One Year

• Professional Development
• Partner Pre- In-Service Training Plan
• Professional Development Plans for BBCBC
  Staff

• Managing Revenue
• Cost Allocation Plan

• Community Engagement
• Community Development Plan
• Foster Parent Recruitment Plan

• Quality Services
• System of Care Plan Direct Services
• BBCBC OPs Administrative Services

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Role Relationship of BBCBC in the Community

• DCF
• BBCBC
• Provider Agencies
• Network Providers
• Community Partnerships
• Community Volunteers

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• OUR SERVICE POPULATION

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Area We Serve

• Circuit 2
• Franklin, Gadsden, Jefferson, Leon, Liberty,
  Wakulla
• Circuit 14
• Bay, Calhoun, Gulf, Holmes, Jackson, Washington

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Cultural/Socioeconomic Characteristics of
Service Population

• According to Floridas Office of Economic and
  Demographic Research (EDR), there are an
  estimated 147,861 children under the age of 18 in
  Big Bend Community Based Cares service area as
  of 2009.
• Children come to the attention of Floridas child
  welfare system in three principle ways
• 1) they are abandoned
• 2) parents voluntarily seek services or
  relinquish custody to access services that would
  otherwise be unavailable to the child
  (particularly mental health care)
• 3) children are found to be abused, neglected or
  at risk of maltreatment. In the vast majority of
  cases, children enter the child welfare system
  following a protective service investigation

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Cultural/Socioeconomic Characteristics of
Service Population

• Poverty rates in Circuit 2 vary by county, with a
  low rate of 17.7 in Franklin County to a high of
  19.9 in both Gadsden and Liberty Counties.
• Poverty rates in Circuit 14 also vary by county,
  with a low rate of 13 in Bay County to a high of
  20 in Calhoun County.

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Cultural/Socioeconomic Characteristics of
Service Population

• 2007 EDR data indicates that 54 of the children
  in the 2nd Judicial Circuit are white 43 are
  black and 3 are other races. Five percent
  (5.2) are Hispanic. For the children living
  within the 14th Judicial Circuit, 80 are white
  17 are black and 3 are of other races. Less
  than 1 of Circuit 14 children are Hispanic.

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• HOW WE SERVE
• OUR COMMUNITY

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Child Abuse Prevention

• By providing child abuse prevention services we
  can help families avoid the situations that lead
  to abuse and neglect. Big Bend Community Based
  Care works hard to keep a child at home with
  their parents whenever possible and considers
  foster care as temporary and a placement of last
  resort. Services include
• Family counseling
• In-home supervision
• Voluntary protective services
• Parent training

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Case Management Services

• Big Bend Community Based Care partners with local
  agencies to provide case management services to
  the children and families in the child welfare
  system. Case managers assist children and
  families in managing difficult life events,
  monitor living situations, and recommend abuse
  prevention services such as counseling, parent
  training, and supervision.

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Foster Care Placement Services

• Big Bend Community Based Care directly oversees
  the placement of children in foster and adoptive
  homes that can provide standard or specialized
  care depending on the childs needs. Placement
  responses are
• Guided by our commitment to place children in
  homes that provide stable and supportive
  environments.
• Our partner agencies recruit foster parents
  through a screening and training process.
• Together our goal is to recruit and retain foster
  parents of the highest quality who can provide
  stability and support to all of our children.

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Independent Living Services

• Designed to help youth in foster care become
  better prepared to live on their own.
• Types of services available to youth ages 13 to
  23 years old include
• Pre-Independent Living Services
• Life Skills Services
• Subsidized Independent Living
• Aftercare Support Services
• The Road to Independence Program, and
• Transitional Support Services.
• The specific goal of our Independent Living
  Services program is to help youth who are likely
  to remain in foster care, as well as youth
  formerly in foster care, make the transition to
  self-sufficiency.

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Adoption Services

• Every effort is made to help a child remain with
  his or her family. However, in some cases,
  parental rights must be legally terminated and
  the child becomes available for adoption. As with
  foster placement, Big Bend Community Based Care
  and its partner agencies are commitment to
  finding stable and supportive homes for children
  available for adoption. Our program is designed
  to provide numerous support services to our
  adoptive families including on-going training and
  continual staff support.

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Programs and Services
A current list of community providers within the
BBCBC Network is available on the BBCBC website
or by contacting the BBCBC Contracts Department.
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Community Involvement

• Champion the vision and mission of the
  organization
• Every staff member is expected to participate
• Board members are powerful advocates because
  they believe in the cause!
• Legislative Issues
• Community Relations
• Funding Issues

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Annual Report

• The annual report is distributed after the close
  of the fiscal year at the annual meeting in
  October

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BBCBC Teams Responsibilities

• Leadership Team
• Fiscal Team
• Placement Team
• Intake Team
• IT Team
• Client Services Team
• Performance Quality Improvement

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BBCBC uses this model for all of its functions
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How Are We Doing
Community Surveys Interviews Children,
Partners, Staff, Courts, PIs, GALs, Community
Managing Revenue Reports Child data Services
data Budget data Quality Services
Processes Reviews Case Records FSFN Internal
Reviews of our compliance with OPs Professional
Development Surveys Reviews Employee surveys
and plans Pre- and Post-Tests Services/internal
review results
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Big Bends New Policies Procedures

• Shared Drive
• BBCBC Plans
• Strategic Plan
• Quality Management Plan
• System of Care Plan
• Lots more!
• Operating Policies Procedures 2009
• Intake, Placement, Behavioral Health, Services,
  Special Pops, Legal, Providers/Licensing, PQI,
  Data/Records, Network, HR, Training/ Supervision,
  Finance, Buildings/Facilities, Client Rights

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• BBCBC HANDBOOK

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BBCBC Handbook

• Equal Opportunity
• Americans with Disabilities Act
• Sexual Harassment
• Political Activity
• Drug Free Workplace
• Media Communications
• Personnel File
• Dress Code
• Open Door Policy
• Client Confidentiality
• Technology

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Equal Opportunity Employment
BBCBC does not discriminate in employment
opportunities or practices on the basis of race,
color, religion, sex, national origin, age,
disability, marital status, or any other category
protected by law.
40
Americans with Disabilities Act

• BBCBC complies with the Americans with
• Disabilities Act (ADA), and does not
• Discriminate in hiring or employment on
• the basis of disability.

41
Sexual Harassment

• BBCBC does not tolerate sexual harassment in the
• workplace. Therefore, the following behaviors are
  
• grounds for disciplinary action, up to and
  including
• termination
• unwelcome sexual advances
• requests for sexual acts or favors
• insulting or degrading sexual remarks or conduct
  directed against another staff member
• threats, demands or suggestions that a staff
  member's work is contingent upon toleration of,
  or acquiescence to sexual advances
• any other unwelcome statements or actions based
  on sex, that are severe
• or pervasive enough to unreasonably interfere
  with a staff member's
• work performance, or create an intimidating,
  hostile or offensive work environment

42
Political Activity

•  
• BBCBC recognizes that employees have a right to
  take an active interest in and participate in
  political affairs. Employees who participate in
  political activity, however, need to be aware
  that such activity is subject to the following
  conditions
• Non-partisan nature of the organization. BBCBC
  will not infringe on the right of its employees
  to choose and support candidates or positions.
• Individual actions. Employees engaging in
  political activity are not allowed to give the
  impression that their political activity, or the
  position they hold, in any way represents the
  official views of BBCBC.
• All political activity by employees will be
  understood to be the actions of individuals only,
  on their own time, and away from BBCBC premises.

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Drug-Free Workplace

• Employees are prohibited from unlawfully
  manufacturing, distributing, dispensing,
  possessing or using controlled substances.
  Employees violating this policy may face
  disciplinary action, up to and including
  termination, for a first offense. Controlled
  substances can include, but are not limited to
• cannabis (marijuana, hashish)
• stimulants (cocaine, amphetamines, "speed," etc.)
• depressants (tranquilizers)
• narcotics (heroin, morphine, etc.)
• hallucinogens (LSD, PCP, "designer drugs," etc.)

44
Speaking To the Media

• Employees at BBCBC are not authorized to speak to
  the news media about BBCBC issues without first
  being cleared by the CEO. All inquiries from the
  media should be directed to the CEO or designee.
  
• Should representatives of the news media ask a
  staff member a question about the organization,
  that staff member should say, I have no
  authority to speak to the media on behalf of
  BBCBC, but I will refer you to the BBCBC CEO or
  designee."

45
Personnel Files

• All staff personnel files are the property of
  BBCBC and will be treated with strict
  confidentiality. Employees may review their
  personnel files, which are located in the Human
  Resources Specialist office. Staff reviewing
  their personnel files
• Must do so in the presence of the Human Resources
  Specialist.
• May request a copy of their personnel file or
  documents in the file. Such copies will be
  duplicated in the Human Resources Specialist
  office only, and only by the Human Resources
  Specialist or the staff member's immediate
  supervisor.

46
Dress Code

• BBCBC observes a business casual dress code
  during business hours. Business casual does not
  allow the following
• jeans with holes
• dyed jeans
• shorts
• tee shirts
• tank tops
• flip-flops
• sweats
• dirty clothes
•  

Employees of BBCBC are expected to show a
well-groomed, neat appearance. Radically
unconventional dress or personal grooming,
including, but not limited to, excessively long
hair on male employees, untrimmed male facial
hair, excessive makeup on female employees, short
skirts or tank tops are prohibited.
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Open Door Policy

• BBCBC recognizes that staff may feel
  uncomfortable bringing a question or concern to
  their immediate supervisor. For this reason, the
  CEO of BBCBC operates in an "open door" manner.
• Employees are encouraged to make brief visits to
  the CEO's office to discuss a workplace issue,
  give input, or make a work-related suggestion.
  However, it should be understood that this open
  door policy does not eliminate the need to follow
  the chain of command and the BBCBC grievance
  policy.

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Client Confidentiality

•  
• In the course of their jobs, employees at BBCBC
  may gain information of a confidential nature
  about the people the organization serves.
  Employees are directed not to discuss such
  information outside the organization. Violation
  of this policy may result in termination and
  possible legal action.

49
Technology

• BBCBC respects the right to privacy of
• its employees. However, privacy does
• not extend to employees' use of BBCBC-
• provided technology, including
• computers, voice mail, e-mail and the
• Internet.

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Training Documentation

• Thank you for completing this online training
  presentation.
• To document your participation please immediately
  send an email listing your name and position to
  the BBCBC training department at
  training_at_bigbendcbc.org
• Please let us know any training topics you would
  like to be provided with in a classroom training,
  online presentation or training resource
  materials.
• BBCBC Training Coordinator contact Carol Edwards
  850-694-0728

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THANK YOU!

• For giving your time and talents to BBCBC !