Lecture10 Understanding and Building Work Teams

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Lecture10 Understanding and Building Work Teams

• MGT1000 Organisational Behaviour and Management
• Bernadette Lynch

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Session Overview

• Course evaluation
• 1 hour x 25 item - Multiple choice exam on
  modules 1, 3 4
• Mini - Lecture on Teams

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Exam Instructions

• You will have 1 hour to complete this exam
• This means you will have exactly the same time
  per item to complete this exam as you will have
  in the real exam.
• Be careful when you change answers as people have
  a tendency - statistically speaking - to change
  correct answers to incorrect answers

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Exam Strategy

• Start at the first question
• Read each question circling the answers you know.
  Just skip over the questions you do not know the
  answer to.
• Return to the start of the exam. Just read the
  questions you did NOT answer the first time
  through. Circle the answers of the remaining
  questions you know. Again, just skip over the
  ones you do not know.
• Do one more circuit of the exam. If there are
  any left unanswered make a forced choice.

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CMA Answer Sheet

• Complete the CMA (Computer Marked Assessment)
  Answer sheet following the instructions you have
  been given

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Exam Instructions

• In a moment you will be asked to leave the room
• When you return sit at a desk that has a copy of
  the exam on it.
• Do not turn the exam over or start looking at it
  till I give you the sign
• Do not talk to anyone
• Treat this as a real exam to practice your exam
  strategy and to help you manage your nerves
  better
• All students must stay for the first 30 minutes.

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Exam Instructions

• After that you can leave Just leave your exam
  on you desk and walk out
• Come back when the hour is up and return to your
  exam seat
• We will mark the exams and discuss how you
  managed the exam

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Exam Answers
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Exam De brief

• Did you use the suggested strategy?
• Did you find it worked?
• Who changed correct answers to incorrect answers?
• Who changed incorrect answers to correct answers?
• How did you use your time if you finished the
  exam before the 30 minute limit?

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Review of Modules 1, 3 4These were tested on
the mock exam.

• MGT1000 Organisational behaviour and management

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What things impact individuals?
What things impact groups?
What things impact systems?

• Absenteeism
• Job satisfaction
• Turnover
• Productivity
• Org Citizenship

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Module 1. Introduction to organisational
behaviour

• Absenteeism
• Job satisfaction
• Turnover
• Productivity
• Organisational citizenship

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Module 4. Personality and emotions at work
Module 3.Values, attitudes and job satisfaction
Module 5. Perception and individual
decision-making
Module 6. Motivation concepts and
applications

• Absenteeism
• Job satisfaction
• Turnover
• Productivity
• Org citizenship

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Mini-lecture on teams

• Understanding and Building Work Teams
• MGT1000 Organisational Behaviour and Management

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Module 10. Teams
Module 11. Communication
Module 9. Groups

• Absenteeism
• Job satisfaction
• Turnover
• Productivity
• Organisational citizenship

Module 12. Power, politics and conflict
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Learning Objectives

• After this session, you should be able to
• Contrast teams with groups.
• Identify four types of teams.
• Specify the characteristics of effective teams.
• Explain how organisations can create team
  players.
• Describe the advantages and disadvantages of
  diversity for work teams.
• Explain how management can keep teams from
  becoming stagnant and rigid.

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Teams Versus Groups Whats the Difference
Work Group A group that interacts primarily to
share information and to make decisions to help
each group member perform within his or her area
of responsibility (Robbins, Millett
Waters-Marsh 2004, p. 280)
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Teams Versus Groups Whats the Difference
Work Team A group whose individual efforts
result in a performance that is greater than the
sum of the individual inputs (Robbins, Millett
Waters-Marsh 2004, p. 280)
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Types of Teams
Problem solving teams Groups of 5 to 12
employees from the same department who meet for a
few hours each week to discuss ways of improving
quality, efficiency and the work environment
(Robbins, Millett Waters-Marsh 2004, p. 281)
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Types of Teams
Self-managed work teams Groups of 10 15 people
who take on responsibilities of their former
supervisors (Robbins, Millett Waters-Marsh
2004, p. 282)
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Types of Teams (contd)
Cross functional team Employees from about the
same hierarchical level, but from different work
areas, who come together to accomplish a task
(Robbins, Millett Waters-Marsh 2004, p. 283)
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Types of Teams (contd)
Virtual teams Teams that use computer technology
to tie together physically dispersed members in
order to achieve a common goal (Robbins, Millett
Waters-Marsh 2004, p. 283) Alfresco Design
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Turning Individuals Into Team Players

• The Challenges
• Overcoming individual resistance to team
  membership.
• Countering the influence of individualistic
  cultures.
• Introducing teams in an organisation that has
  historically valued individual achievement.

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Turning Individuals Into Team Players

• Shaping Team Players
• Selection of employees who can fulfill their team
  roles.
• Training employees to become team players.
• Reworking the reward system to encourage
  cooperative efforts while continuing to recognise
  individual contributions.

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Team and Workforce DiversityDisadvantages of
Diversity

• Ambiguity
• Complexity
• Confusion
• Miscommunication
• Difficulty in reaching single agreement
• Difficulty in agreeing on specific actions

9-5
FIGURE
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Team and Workforce DiversityAdvantages of
Diversity

• Multiple perspectives
• Greater openness to new ideas
• Multiple interpretations
• Increased creativity
• Increased flexibility
• Increased problem-solving skills

9-5
FIGURE
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Reinvigorating Mature Teams

• Problems of Mature Teams
• Becoming stagnant and complacent as cohesiveness
  increases.
• Developing groupthink.
• Inability to confront more difficult issues.

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Reinvigorating Mature Teams

• Reinvigorating Teams
• Prepare members to deal with problems of
  maturity.
• Offer refresher training.
• Offer advanced training.
• Encourage teams to treat their development as a
  constant learning experience.

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Learning Objectives

• After this session, you should be able to
• Contrast teams with groups.
• Identify four types of teams.
• Specify the characteristics of effective teams.
• Explain how organisations can create team
  players.
• Describe the advantages and disadvantages of
  diversity for work teams.
• Explain how management can keep teams from
  becoming stagnant and rigid.