The Balanced ScorecardandCollection Management

1
The Balanced ScorecardandCollection Management

• Jim Self
• University of Virginia Library
• www.lib.virginia.edu/bsc
• 27 June 2004

2
Managing the data

• The Balanced Scorecard is a layered and
  categorized instrument that
  
• Identifies the important statistics
• Ensures a proper balance
• Organizes multiple statistics into an
  intelligible framework
  

3
The scorecard measures are balanced into four
areas

• The user perspective
• The finance perspective
• The internal process perspective
• The future (learning and growth) perspective

4
Metrics

• Specific targets indicating full success, partial
  success, and failure
  
• At the end of the year we know if we have met our
  target for each metric
  
• The metric may be a complex measure encompassing
  several elements

5
The scorecard at Virginia

• Implemented in 2001
• Reports for FY2002 and FY2003
• Preparing metrics for FY2005
• A work in progress

6
Our Guiding Principles

• Collections and Services
• Providing access to great collections that are
  easy to find, easy to use, and that inspire
  learning and scholarship.
  
• Providing great service that meets our users
  needs and surpasses their expectations.

7
Metric VI Circulation of new
monographs

• Target1 60 of newly cataloged monographs should
  circulate within two years.
  
• Target2 50 of new monographs should circulate
  within two years.

8
Metric VII Turnaround time for user requests

• Target1 90 of user requests for new books
  should be filled within 7 days.
  
• Target2 80 of user requests for new books
  should be filled within 7 days.

9
Metric VIII Processing Time for Routine
Acquisitions

• Target1 90 of in-print books from North America
  should be processed within one month.
  
• Target2 80 of in-print books from North America
  should be processed within one month.

10
Metric XVI Unit Cost of Serial Use

• Target1 There should be no increase in unit cost
  each year.
  
• Target2 Less than 5 annual increase in unit
  cost.

11
Metric XVII Unit Cost of Online Databases

• Target1 There should be no increase in unit cost
  each year.
  
• Target2 Less than 5 annual increase in unit
  cost.
  

12
Metric XXIV Expenditures for Digital Materials

• Target1 U.Va. should be in the top 25 of ARL
  libraries in percentage of collections dollars
  expended on digital materials.
  
• Target2 U.Va. should be in the top third of ARL
  libraries.

13
Impact of the Scorecard

• Acquisition of materials that are likely to be
  used
  
• Prompt response to user requests
• Control of unit costs
• Acquisition of more digital materials