CITY OF SAN FERNANDO

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CITY OF SAN FERNANDO
PERFORMANCE GOVERNANCE SYSTEM
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3.5 years
SEPTEMBER 24, 2009
AUGUST 30, 2007
AUGUST 30, 2006
FEBRUARY 28, 2006
GOVERNANCE PATHWAY
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great discoveries along the way...
BSC is NOT just a metric system
... it is about strategy execution
GOVERNANCE PATHWAY
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wrong perceptions on the BSC...
BSC is a highly technical tool
source of additional work burden
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PGS Audit Results
Driving results through transparency and
performance management
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(No Transcript)
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How did we do it?
We do it with
TRANSPARENCY
to share the responsibility of governance with
those in the community
LEDAC
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The Multi-Sectoral Governance Council
MSGC
an effective governance model for
public-private partnership that deviates from
partisan politics
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The Multi-Sectoral Governance Council
The Council meets bi-monthly, every last Thursday
to report on strategic initiatives in their
scorecards.
MSGC Initiatives Creation of the SMED
Council Business Sector Summit Milk Bank
Program Women Crisis Center Barangay Historical
Research Project Kapampangan Culture Corner Urban
Greening Project Transport Feedback System, among
others.
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Legislative-Executive Development Advisory
Council
The LEDAC enables a healthy dialogue and
principled cooperation between the executive
branch and the legislative council.
vis-a-vis
Executive priorities
legislative requirements
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Legislative-Executive Development Advisory
Council
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Legislative-Executive Development Advisory
Council
2009 LEDAC Theme
Synchronizing Executive-Legislative Strategies
toward the Institutionalization of the
Performance Governance System.
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The Fernandino's Charter
Anti-Red Tape Act (RA 9485) SEC. 6. Citizen's
Charter. - All government agencies ..xxx ..shall
set up their respective service standards to be
known as the Citizen's Charter xxx.
"Model Implementer of the Citizen's Charter"
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ISO Alignment Program
4th Strategic Objective Streamline Internal
Processes
ISO 90012000 Certification

• Issuance of Business Permits
• Most Business-Friendly City
• Most Competitive Mid-sized City
• Hall of Fame Award for Best Practitioner of
  Streamlined Procedures
• Presidential Citation for Business Enabling
  Environment
• Real Property Tax Assessment
• Civil Registration Processes

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Use of mainstream and alternative media
TV and Radio Programs
Public Affairs and Media Production Unit (PAMPU)
Newsletters and Magazines
Audio-Video Presentations
www.cityofsanfernando.gov.ph
Annual State of the City Address
Annual Multi-Sectoral Assembly
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Performance Management
The STRATEGY must be made CLEAR to all.
Cascade down to the level of the individual
employee and smallest organization in the MSGC.
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Performance Management
busyness ? effectiveness
focus on achieving results
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How do we do it?
CLUSTERING
MSGC SECTORAL COMMITTEES
LGU PERFORMANCE AREAS
GOVERNANCE
HEALTH
EDUCATION,CULTURE PRESERVATION SPORTS
ADMINISTRATION
TRADE, INDUSTRY AND ECONOMIC DEVELOPMENT
SOCIAL SERVICES
ECONOMIC DEVELOPMENT
TRANSPORTATION, COMMUNICATION INFRASTRUCTURE
ENVIRONMENTAL MANAGEMENT
PUBLIC SAFETY AND ORDER
ENVIRONMENT
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UNIFIED STRATEGY
Clusters have common beneficiaries
Resources go a long way
Impact is far-reaching
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INTERFACING
LGU MSGC INTERFACING
Opinions are elicited
Accomplishments are validated
Duplication of initiatives is avoided
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CSFP OSM
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CSFP OSM
Updating of the City and MSGC BSCs
BSC Review
Alignment of 22 department BSCs with the renewed
BSC strategies
BSC cascading to frontline providers
Establishment of various mechanisms for data
validation
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OSM Functions
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One cannot manage what one cannot measure.
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The OSM must ensure that the whole organization
is aligned to the strategy
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The OSM must ensure that the strategy is
understood by all.
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PERFORMANCE RESULTS
On Business Registration
from 2 Weeks to 2 Hours
99 Customer Satisfaction
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PERFORMANCE RESULTS
On Local Income
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PERFORMANCE RESULTS
Basic Services
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PERFORMANCE RESULTS
Sagip-Ilog Project
6,034 RESETTLED FAMILIES
P600M JBIC/JICA Grant P100M LGU Counterpart
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Make a case for change.
Institutionalized PGS has no room for patronage
politics.
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Dakal pung Salamat!
MAGSILBI TAMU!