Quality AssuranceQuality Control Plan Evaluation

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Quality Assurance/Quality Control Plan Evaluation
February 16, 2005
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A time of change

• A/E Oversight Guidelines.
• This defining of roles and responsibilities
  paints a clearer picture of the responsibilities
  and relationships within CFL and consultants.
• With these guidelines in place it is now time to
  review the other components of the processes that
  contribute to the delivery of projects.

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Why Do You Plan for Quality?

• If you dont know where youre going, any road
  will take you there
• Louis Carroll

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Responsibility for Quality

• Recognition of A/E industry capabilities
• Acceptance that quality is the A/Es
  responsibility
• Both parties
• CFLHDs roles is QA

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Follow Through on Quality

• The best written quality plan is no better than
  the worst, if it is not followed through.
• Take the time to provide the appropriate level of
  quality control.
• Reduced levels of QC may be justified, but they
  must be communicated and agreed to.

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Reasons for Evaluation

• CFLHD accepted the existing QA/QC plans on the
  merits of each firm.
• Now that the existing QA/QC plans have been in
  practice for a while, CFLHD will be evaluating
  them to develop a basis for providing QA/QC
  program improvement recommendations modification
  of scopes of work to address deficiencies and to
  identify weakness areas for monitoring.

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How Evaluation was Developed

• Key elements of a comprehensive highway QA/QC
  plan were identified
• The evaluation criteria was selected by
  researching quality practices of State DOTs and
  consultants.

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Goals of Evaluation

• Provide CFLHD with a clear understanding of the
  QA/QC processes and procedures that are in place
  to control the quality of the work.
• Identify improvement opportunities.
• And

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Goals of Evaluation

• Verify that the mechanisms that control quality
  are in place so the product meets the
  expectations of the team.
• Client Agencies
• CFLHD and
• A/E

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Evaluation Criteria

• The current organizational QA/QC plans will be
  evaluated, using 25 evaluation criteria, for the
  inclusion of the elements necessary to promote
  the thorough review and checking of all
  documents.
• Implementation of QA/QC is not intended to lead
  to unnecessarily complex and expensive systems
  but only to formalize and record the good
  management practices that have usually been
  practiced in the past.

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Involvement of Project Management in QA/QC

• Project managers have to be active participants
  in the quality of deliverables.
• Verification that scope and design are in
  agreement.

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Development of a Project Quality Plan

• Scope of each review.
• Allocation of resources and areas of
  responsibility.
• Analysis of risks and design decisions.
• First step in assuring that best practices and
  sound engineering judgment is used.
• Quality assurance of subconsultants.
• Reference quality procedures to be used.
• Modification of PQP.

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Subconsultant Quality Assurance and Quality
Control

• Subconsultants have acceptable QA/QC plans.
• QA activity to ensure that work is balanced
  between project constraints, good engineering
  judgment, and it reflects the appropriate level
  of risk.
• Subconsultant are tasked to provide activities
  for back checking the technical recommendations
  against the project deliverables to assure that
  the technical recommendations reflect the
  evolution of the project.

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Quality Assurance Certificate of Compliance

• A certificate of compliance is to be submitted
  for ALL deliverables.

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Use of Checklists and QA/QC Control Documents

• Use documents at the appropriate stages of
  development.
• Submit the completed checklists with each of the
  deliverables.

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Sealing and Signing of Documents

• Engineering drawing
• Cross-Sections
• Specifications
• Engineering reports and formal technical
  memorandums
• Construction staking reports
• All other technical recommendations or
  deliverables

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Final Closeout and Evaluation

• Document problems encountered
• Areas for improvement
• Mistakes and lessons learned
• Outstanding features
• Corrective action plan

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Next Step in the Process

• An audit report for each of the current QA/QC
  plans will be developed.
• The reports will be distributed.
• Meeting to discuss the results will be scheduled,
  as necessary, to address findings.

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Questions