Jos Creese

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Information Sharing The Key to Joined-up
Government public service improvement
SOCITM Spring Conference, 28 April
2005 Stoneleigh Park Coventry
Jos Creese Head of IT Services Hampshire County
Council
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Do we do Enough?
We talk a great deal about

• Information management
• Joined-up government

Join up
but not enough about the links between them
and how they link to performance
Information
Performance
Efficiency
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Information Management

• Strategy
• Architecture
• Policy
• XML schemas..etc etc
• but only means to an end

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Why Information Sharing Matters
E.G.

• Decision making at right level
• Action and authority in the right place
• Efficiency, not duplication
• Service quality better/faster services
• Boundary problems and public protection

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Where is the pressure to change coming from?
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Information Linkages and Sharing Challenges
TECHNICAL ISSUES
The Public
BRANDING ISSUES
Wider Public Services
Neighbouring Councils
Other related services
Service Information Owner
SECURITY ISSUES
CONTENT ISSUES
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How much is going on?

• Within and across organisations (especially
  2-tier) and Directly with the public (self
  service)..

Obstacles
Between networks.. security protocol
restrictions Between systems.. data systems
integration hard Between teams.. on a need to
know basis DPA Between organisations.. my
brand/service/performance Between service
public.. a little information is dangerous
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Insularity vs. Partnership (or Targets vs. Themes)
Performance measures considered in the interests
of wider public service improvement
Services justify Performance as individual public
organisations
How do we set a better balance?
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Real or Perceived (Displacement) Obstacles

• Trust of the public
• Flexibility vs. Security
• Disparate and inflexible technology
• Lack of agreed strategy
• Policy not written and agreed
• Performance Systems prejudiced against sharing
• National, regional or local focus
• Disparate or inflexible technology
• Information architecture not completed
• Business case too hard/no obvious ROI
• Vested interest, power, jobs etc

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Real or Perceived (Displacement) Obstacles

• Trust of the public
• Flexibility vs. Security
• Disparate and inflexible technology
• Lack of agreed strategy
• Policy not written and agreed
• Performance Systems prejudiced against sharing
• National, regional or local focus
• Disparate or inflexible technology
• Information architecture not completed
• Business case too hard/no obvious ROI
• Vested interest, power, jobs etc

the real obstacles
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Overcoming the obstacles?

• Develop Practical examples
• Agree from the top, but if not, entry anywhere!
• SPARC ..

• Simple
• Practical
• And Relatively Cheap

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Example Hampshire and Isle of Wight Public
Services Network (HPSN)

• Single Network
• Single Security
• Single Extranet
• Joint Ownership
• Voice and data connections to 1000 sites
• Telephone call transfer between organisations
• Range of Public Sector Organisations
• Public services extranet
• Shared Secure Environment

HPSN
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Example Hampshire Shared Secure Environment
Overview
HIOW NHS Trusts and HIOW SHA
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Example Hampshire Shared Secure Environment
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Example Hampshire GIS (HantsMap)

• Range of information sharing (system, maps and
  data sets)..
• Highway Network shared with private sector
• Rights of Way Network shared
• Location and extent of environmental
  designations
• Shared Small Area Population Forecasts
• Monitoring Planning Policies shared with
  registered parties
• GIS for schools (curriculum resource)
• Location of features and services
• Providing other public bodies with access to HCC
  GIS Data

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Example Hampshire Extranet

• Allows all public sector partners to share
  private information and applications to improve
  the join-up of public service deliveryin place
  or planned
• Jointly hosted applications
• Sharing of documents for joint project teams
• Public services people directory
• Sharing of information of interest to different
  organisations
• Support for professional groups
• Shared e-Learning and resources
• Shared public complaints and questions (FAQ)
• Shared information for business continuity.

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Example Hampshire and Isle of Wight Joint
Catalogue of Services
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Transformation and Working Practices

• At least 5 themes are emerging which will force
  change
• Efficiency (beyond Gershon)
• Public safety (civil and individual)
• Responsive service demanded by the public
• CRM and contact centres
• Flexible working

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I have a Dream .
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I have a Dream .

• Of a Culture of openness (with controls and
  security) where Information widely shared, not
  on a need to know basis.
• That Information quality and provenance clear.
• That Information management tools universally
  available and useable by everyone.
• That branding will be less important than
  content.
• Design from the perspective of the user not the
  provider.
• That value of information assets is exploited
  to improve services.

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Any Questions ??