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P1259078426wqkXL
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Empathy Sense of humor. Trust of others Leadership. Sensitivity toward others' needs ... different political systems. pressure to conform. social alienation ... – PowerPoint PPT presentation
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Title: P1259078426wqkXL
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Lecture 15
Intercultural Competency and Effectiveness
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Overview
- IC competency and effectiveness is one of the
main goals of IC training. - IC competencies lead to IC effectiveness.
- The result of IC effectiveness is the ability to
function in a culture. - IC competency factors are skills and qualities
associated with successful outcomes in an IC
context.
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3 Common Central Outcomes related to
Effectiveness (Dodd, et al)
- Task Performance
- Doing well in your job.
- Successful adaptation to the culture
- Overcoming culture shock and becoming adjusted
ASAP. - Successful interpersonal relationships
- Getting along well with others.
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E-model of IC Effectiveness
Interpersonal Relationships
Intercultural Competence
Adaptability
Task
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Task Performance
- Technical and/or professional performance
- Resourcefulness
- Imagination/creativity
- Ability to innovate
- Goal oriented
- Organized
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Successful Adaptation to the Culture
- Flexibility
- Maturity
- Knowledge of host culture
- Language skills
- Nonjudgmental attitude
- Patience
- Respect for culture
- Open-mindedness
- Tolerance for ambiguity
- Appropriate social behavior
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Successful Interpersonal Relationships
- Friendship Emotional control
- Empathy Sense of humor
- Trust of others Leadership
- Sensitivity toward others needs
- Consideration toward others
- Positive relations with strangers
- Ability to get along with co-workers
- Family relations
- Lack of ethnocentrism/prejudice
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Dimensions of Intercultural Effectiveness Hammer,
Gudykunst, Wiseman
- Factor I Ability to deal with Psychological
Stress - frustration
- stress
- anxiety
- different political systems
- pressure to conform
- social alienation
- financial difficulties
- interpersonal conflict
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Dimensions of Intercultural Effectiveness (cont)
- Factor II Ability to Effectively Communicate
- ability to enter into meaningful dialogue
- ability to initiate interaction with a stranger
- ability to deal with communication
misunderstandings - ability to effectively deal with different
communication styles
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Dimensions of Intercultural Effectiveness (cont)
- Factor III Ability to Establish Interpersonal
Relationships - ability to develop satisfying interpersonal
relationships - ability to maintain satisfying interpersonal
relationships - ability to accurately understand the feelings of
other people - ability to effectively work with other people
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