Andrea Rahlf Assistant to the HeadClinical Administrator - PowerPoint PPT Presentation
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Andrea Rahlf Assistant to the HeadClinical Administrator
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Process improvements for patient access and clinic flow ... Clinical Process Improvements. Revenue Cycle Improvements. Inpatient Charge Capture ... – PowerPoint PPT presentation
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Title: Andrea Rahlf Assistant to the HeadClinical Administrator
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Andrea RahlfAssistant to the Head/Clinical
Administrator
- Who am I?
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A Teacher
- B.S. Iowa State University
- Elementary Education and Child Development
- Certified to teach K 8
- Teacher for 10 years
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A Clinician
- M.A. University of Iowa
- Family Development (Family Therapy focus)
- Certified Divorce Mediator
- Certified Alcohol Drug Counselor
- Clinician for 5 years - Community Mental Health
Centers and Hospital Inpatient Psych Units
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An Administrator
- Board Certified - American College of Medical
Practice Executives - Post graduate credits
- Marketing
- Information Systems Management
- Financial Management
- Administrator for 20 years
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Administrative Experience
- 5 years Community Mental Health Center
- Family Services Comm. Mental Health Center,
McHenry County, IL - 5 years Community Hospitals
- Sherman Hospital, Elgin, IL
- Highland Park Hospital, Highland Park, IL
- Scott Nolan Center/Maryville Academy, Des
Plaines, IL - 10 years - Academic Medicine
- Dept. of Psychiatry, Northwestern
- Dept. of Pediatrics, Childrens Memorial
Hospital/Northwestern - Dept. of Psychiatry, UIC
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What is my Role?
- Oversight of
- Credentialing
- Clinical Trials grants
- Revenue Generating contracts for clinical work
- Process improvements for patient access and
clinic flow - Process improvements for the revenue cycle
- Affiliation Agreements with training
institutions - Orientation process for new faculty and
trainees - Clinical bonus tracking
- Dept. Administrative Liaison to
- MSP
- Managed Care Dept.
- C.O.M. (malpractice, billing compliance, UHC
benchmarking) - DHS (capacity and service grants)
- Business Plan Development for new initiatives,
new faculty recruits, new programs
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What is important in the Clinical Practice?
- C.O.M. Strategic Response Clinical
- Focus on revenue enhancement
- Dashboard, Productivity benchmarks, Optimize
billing systems - Expense controls
- Improve operational efficiencies in clinics
- Pursue telemedicine strategy
- Develop integrated compliance program
- Offsite strategy to improve payer mix
- Aggressive primary care referral strategy
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What is important for Ambulatory Services?
- Patient Access Decrease Wait Time for new
appointment - Verification of referral authorizations
- Use Dashboard metrics to improve operations
- Patient Satisfaction at or gt95
- Financial Performance 100 charge reconciliation
- Performance to budget
- Improve documentation compliance
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What is important for the Dept. of Psychiatry?
- Clinical Process Improvements
- Revenue Cycle Improvements
- Inpatient Charge Capture
- Credentialing
- Examine viability of billing through WWT,
Hospital or outside vendor - Management Information for Program Directors
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Questions?
- Contact me anytime at
- arahlf_at_psych.uic.edu
- 355-1709 or 996-7383
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