Virtual Assistant Services Provider

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VIRTUAL ASSISTANT SERVICES
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Answering Service Or Virtual Assistants, Which Is
Best For You?
Businesses have to deal with people- be it
meeting them in person or talking to them, a
business is in constant communication with its
consumers. However, it is not possible for a
single person running the business to maintain
contact and schedules dealing with a large number
of consumers. This is where answering services
firms or virtual assistant firms like Virtual
Buddys find their necessity- in maintaining
schedules, appointments, and other components
dealing with consumer relations. They vary in
some aspects, and a firm must carefully choose
which of the two is more suited to their
requirements. In order to do so, it is necessary
to understand both modes.
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What is an Answering Service?
Answering service is a firm that has its own
agents, deployed to help in the functioning of
client firms. The deployed agents belong to a
centralized team. The answering services receive
messages and transfer the calls. The agents are
capable of providing predetermined replies to
FAQs. They may also respond with basic
information about the firm. They put calls to
different categories based on the guidelines
provided to them by the firm and set the
expectations of the consumers. When an important
matter comes up, an answering service agent can
forward them for hasty solutions and later check
if the same was received by you. Booking slots
for appointments is a function performed by
certain answering services. However, generally,
agents do not function using the calendars, if it
is not within a specified service. Most answering
services however can function in the field of
consumer relationships and may keep the calendar
updated with appointments. Moderate to large
firms in the field can also offer round-the-clock
answering services
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What is a virtual assistant?

• A virtual assistant refers to an individual or a
  group of individuals or agents who are dedicated
  to supporting a firm, such as Virtual Buddys.
  Their primary function is transferring the calls
  and receiving messages. Virtual
  Assistant Services are more linked or have a
  higher degree of integration with the firm they
  function for. They extend their support to tasks
  related to projects or help in the
  administration, which are functions not related
  to answering calls over the phone. Virtual
  assistants may assist in arranging for travels or
  provide detailed services to a firm's consumers.
• They may update the CRM of a firm with the latest
  schedules and the like. Emails may be used by
  them on behalf of the firm to strengthen client
  relationships. These may be particularly observed
  in the medical industry.
• With time, they gather more information. They
  stay updated about the changes in the particular
  industry. Their individual information determines
  the quality of service.

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The meaning of
call centres

• Even the call centres are a group of agents which
  are centralized. Call centers can handle an
  exorbitant number of calls for the firms which
  they support, with email services or placement of
  orders, and helping out with help desks. Either
  both incoming and outgoing calls or only incoming
  calls are tended to by the call centers.
• The agents function as a receptionist of the
  firm. The call centre's use their software to
  tend to the needs of medium or small firms, while
  for major firms, the CRM of the firm is used. The
  agents are not experts in the industry of the
  firm they serve. Telemarketing and other such
  services are offered by specific call centers.
  The agents have preset responses to different
  categories of questions.

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How to determine the best option?

• There are three questions that may be referred to
  while a firm decides between using an answering
  service firm or using a virtual assistant
  like Virtual Buddys.
• The first question is if the firm requires the
  assistance within a certain predetermined CRM or
  particular software. An answering service would
  be the better option if the response is
  affirmative. If negative and the firm expects
  fewer than a hundred calls per day, a virtual
  assistant suits the firm if the figure is more
  than a hundred, a call center should do the job.
• The second question is whether a courteous
  professional could adhere to the protocols of the
  firm to provide assistance. If the answer is
  affirmative, an answering service may be the
  right fit else, it is better to go with virtual
  assistants.
• The last question is if the assistance required
  is limited to attending calls to relieve the core
  company staff? If so, then a call center or an
  answering service is the right fit if
  administrative help is required, a virtual
  assistant may be better.
• While the services offered and quality vary from
  firm to firm, the definitions and descriptions
  covered are generic, and a business could be
  guided by the descriptions and the determining
  questions into hiring the best match

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CONTACT US

• Virtual Buddys
• Add.- 880 CY BECKER DRIVE NW EDMONTON ALBERTA
  T5Y 3P3 (Canada)
• Phone  [phone]
• Email id- info_at_virtualbuddys.com
• Web- https//www.virtualbuddys.com/

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