Cypad Quality Management in Local Authority Servicedelivery - PowerPoint PPT Presentation
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Cypad Quality Management in Local Authority Servicedelivery
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... enable local authority catering and building services ... Typical activities catered for. HACCP. Market Surveys. Premises maintenance. Production records ... – PowerPoint PPT presentation
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Title: Cypad Quality Management in Local Authority Servicedelivery
1
Cypad Quality Management inLocal Authority
Service-delivery
- Cypad offers a system which is
- simple to learn
- simple to implement
- simple to use
- simple to evolve
- to enable local authority catering and building
services partnerships to manage and improve
quality and safety whilst reducing cost
2
School Meals Monitoring
- Dozens or hundreds of sites
- Very many aspects comprising servicee.g. safety
through to training - Challenge to be able reliably toguarantee
quality of service - Paper records tend to be unwieldy
- Objective of Cypad gain insight into
operations
3
The Importance of Monitoring
- Childrens safety
- Appeal of meals to children
- healthy eating
- meal uptake
- consistent across Authority
- Stakeholder assurances
- Controlling costs, boosting efficiency and
quality - Records in case of lessons-learnt
- Methodical management andimprovement of service
delivery
4
The Monitoring Challenge
- Many spread-about sites
- Multiple facets of service
- Gaining insight
- How excel? How determine quality?How discern
trends? How highlight what needs attention? - Ensuring corrective actions addressed promptly
- Reporting to stakeholders helpfully
- Minimising time and distraction for catering
professionals
5
Cypads System
- Low-cost, simple to use and maintenance-free
- Monitoring officers gather observations using
hand-held computer - including observations not possible with paper
- Results immediately available for managers on
desktop PCs - Results available to allpartners, anywhere,
together. - Informative, professional reportscreated for
stakeholders
6
Typical activities catered for
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Visit Report
8
Handheld - Inspections
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Facilitating partnership
10
Cypad the bigger picture
- Quality control in the kitchen
- Reporting of weekly operational data
- meal uptake, profitability, stock etc.
- Daily / weekly HACCP / safety checks
- Staff attendance, sickness, training records
- Immediate management view of the operation
- Share information with schools, suppliers,
environmental health and other partners
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What is achieved
- Demonstrate quality of service
- Demonstrate quality of procedures
- Uncover trends
- Highlight what needs attention
- Meet legislative and HS demands
- Produce meaningful reports for stakeholders
- Methodical and Efficient Managementof Service
Delivery
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