ICE Innovation, Collaboration and Execution

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ICE Innovation, Collaboration and Execution

• CNA / Nurse Leadership Conference
• November 1, 2016

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Todays Agenda

• INNOVATION expanding possibilities
• COLLABORATION combined capabilities
• EXECUTION getting things done

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ICE at Work!

• The main ingredient for stardom is the
• rest of the team.
• UCLA Coach John Wooden
• The Foundation

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INNOVATION in the Workplace

• Evolving Technology
• Changing Workforce
• Customer Expectations

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INNOVATION - Evolving Technology

• Evolving Technology
• 1988 - 2016
• Impact on Communication
• Maximizing Usage

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INNOVATION Changing Workforce

• Changing Workforce
• Generational Overlap
• Management Evolution
• Opportunity Areas

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INNOVATION Customer Expectations

• Customer Expectations
• Speed
• Consistency
• ZERO Tolerance

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COLLABORATION in the Workplace

• Proactive Collaborative Management
• Effective Communication Tools
• Coaching and Conflict

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COLLABORATION - Defined
Collaborative Management Various techniques
to promote unity and teamwork among managers to
work together and achieve a goal.
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COLLABORATION - Core Principals

• Innovation, Creativity and Open-Mindedness
  REQUIRED!
• Shared Leadership
• Dedication to the Goal or Mission
• Clarity of Roles Within the Organization
• LISTENING!!!!!
• Flattening of Hierarchy
• Flexible and Responsive Strategies and Decision
  Making

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Stages of Collaboration

• Preparation as a Group
• Review as an Individual
• IDEA / CONCEPT Creation
• Selection
• Reset / Evaluate / Decide

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Background For Team or GroupThink

• The Keys for an Effective and Creative Team
• Innovation Emerges Over Time
• Concentrated Effort to Listening
• Team Members Build on their Teams Ideas
• Questions Emerge
• Innovation Emerges From the Bottom Up
• Group Flow A Group Performing at the Top of
  Its Ability
• Dont Use Groups for Additive Tasks
• Maximize Group Time and Effort
• Know The Group Dynamic social anxiety vs.
  outgoing

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COLLABORATION - Communication Methods

• Spoken Communication Most Effective When
• Exchanging information
• Problem Solving
• Seeking Questions or Clarification
• Responding to Input
• Written Communication Most Effective When
• Communicating Specific Details
• Distributing information in volume
• There is the need for recorded information /
  details

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COLLABORATION - Communication Styles

• Directive Communication
• Tells a fact or instruction
• One way not soliciting response nor feedback
• Clear and concise
• The best choice for disciplinary warnings
• Consultative Communication
• Collaborative dialogue
• We vs. I
• Encourages participation and questions
• Engages others to listen, provide ideas, show
  initiative

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COLLABORATION - Coaching Employees

• Supervisors Role
• Total Business Benefit
• Coaching Processes

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Conflicts and Ethics

• Managers Role
• Effective Definition and Communication
• REPEAT!!

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Managements Role
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Conflict Resolution Tools

• When Conflict Arises.
• Talk privately with each employee involved
• Explain the impact of this conflict on the
  workplace
• Listen to their side of the story
• Keep the dialogue professional and not personal
• Ask questions for clarity and avoid taking sides
• Ask the employees involved to propose a solution
• Try to gain agreement that helps both sides
• Put it in writing when necessary / add a
  timetable
• Impose a solution or use a third-party for a
  solution
• when necessary

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EXECUTION in the Workplace

• Information Gathering
• Planning and Delivering
• Measure / Modify / Repeat

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EXECUTION Information Gathering

• Continuous Communication
• Vetting the Info
• Avoiding Paralysis by Analysis

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EXECUTION Planning and Delivering

• Process Mapping
• With the End in Mind
• Quantifiable Deliverables

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EXECUTION Measure / Modify / Repeat

• Measuring Results vs. Expectations
• Modifying Processes for Continuous Improvement
• Repeat.

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The Perfect World

• Will You Know It When You Get There?
• Heightened Employee Creativity
• Increased Productivity
• Greater Sense of Accountability
• Enhanced Efficiency in the Operation
• Higher Employee Morale
• Positive Impact on Vendor Relations
• Happier Customers

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Final Message BE PRESENT!!!

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Questions?
Contact Daren Fristoe by email at jobs_at_CareerPlace
ment.Healthcare or by phone [phone]
www.CareerPlacement.Healthcare