Public administration in change more quality, better service

1
Public administration in changemore quality,
better service

• Intro Jean Eigeman
• Professional senior in public administration
• Local and regional government
• Manager VNG
• Member of the Senate

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Public administration in changemore quality,
better service

• Focus on developing power
• 1 approach?
• Complementary strategies
• Need for constant awareness on changing social
  dynamics
• Incentives

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Public administration in changemore quality,
better service

• Learning process
• Exchange of experience
• Feedback from civilians and companies
• Networking in the public sector

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Public administration in changemore quality,
better service

• More aspects on reform in the public sector
• 1. political reform
• 2. reform of management (general and operational)

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Public administration in changemore quality,
better service

• Reliability
• Institutional legitimacy
• Trust
• representative legitimacy
• Satisfaction
• good public services

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Public administration in changemore quality,
better service

• Downward spiral of trust
• Incidents ? more rules ? too much administrative
  density ? diminishing enforcement ?
• GROWING DISTRUST AND DISSATISFACTION

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Public administration in changemore quality,
better service

• CORE BUSINESS OF (LOCAL) GOVERNMENT ?
• ? EFFICIENCY
• ? EFFECTIVITY
• ? TRUST
• ? STRONG SOCIAL BASIS

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Public administration in changemore quality,
better service

• PRIMARY PROCESS/TASK FOR POLITICS
• REPRODUCTION OF LEGITIMACY
• KEEP UP THE SYSTEM
• PRIMARY PROCESS/TASK FOR THE ADMINISTRATION
• PROFESSIONAL ADVICE
• GOOD SERVICES
• AWARENESS OF SOCIAL ENVIRONMENT

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Public administration in changemore quality,
better service

• 3 TRACKS NOW IN THE NETHERLANDS
• Enforcement of (local) democracy
• Innovation in public administration
• Innovation in operational management
• RED LINES INTEGRITY AND TRANSPARANCY

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Public administration in changemore quality,
better service

• Innovation of political institutions 2002
• A more dual system
• Strengthening the local council
• Focus on legislative framework, control and
  representation

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Public administration in changemore quality,
better service

• Focus on political control
• ? Planning and control (respons)
• ? Research of the council
• ? Auditors chamber

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Public administration in changemore quality,
better service

• PROGRAM OF THE CENTRAL GOVERNMENT
• MODERNIZING PUBLIC ADMINISTRATION
• RESULT
• a better performance by the government with a
  reduced bureaucratic burden

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Public administration in changemore quality,
better service

• 4 AMBITIONS
• The government will improve its service provision
  to the citizens
• The government will regulate less and differently
• Central government will organize itself better
• Central government will reform its relations with
  provinces and municipal councils (the Code)

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Public administration in changemore quality,
better service

• Improving service provision
• 65 of the public service over internet in 2007
• One-off provision of data from citizens
• Binding agreements for electronic data exchange
• Authentication facility on line

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Public administration in changemore quality,
better service

• Less and differing regulation
• Reduction of administrative burden of 25
• Assess new regulation to avoid new administrative
  burden
• More attention to alternatives like self
  regulation
• Agreement with Europe to reduce administration

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Public administration in changemore quality,
better service

• Better organization of central government
• Downsizing advice system
• Limiting hiring of external contractors
• Stimulating shared services
• Restructuring national civil service

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Public administration in changemore quality,
better service

• Reforming relations with decentralized government
• A coalition with the organizations of
  municipalities and provinces
• To develop performance comparison of various
  government bodies
• Reduction of regulation
• Reduction of specific grants to decentralized
  government
• Cooperation on quality management systems

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Public administration in changemore quality,
better service

• Local government innovated
• Public service program
• Quality management
• Benchmarking
• Cooperation and shared services
• Improving planning and control

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Public administration in changemore quality,
better service

• Better service
• 1 system for a telephone number for all
  municipalities
• More transparent decision making
• 1 service point for all municipal services

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Public administration in changemore quality,
better service

• Quality management
• Benchmarking
• A national charter on municipal qulity
• Developing one general system (ISO, INK)
• A role for the VNG as a sector organization
• More transparency in public financial performance
• Visitation of citizens