KPIs & Sustained Business Growth growthink Session # 4 3 core topics to discuss to help you achieve your financial metric goals: What KPIs Are Why You Need KPIs ... – PowerPoint PPT presentation
1 KPIs Sustained Business Growth growthink Session 4 2 3 core topics to discuss to help you achieve your financial metric goals
What KPIs Are
Why You Need KPIs
Building Your Financial Dashboard
3 What KPIs Are
KPIs Key Performance Indicators
The metrics that judge your business performance based on the success you would like to achieve
4 Sample KPIs
Sales/Revenues
of customer leads
Customer conversion rates
of new customers
of subscribers
of PR mentions
of website visitors
of products manufactured
Cost of Goods Sold
Marketing costs
Inventory levels
Accounts receivable
Net income
Cash
Employee turnover
New employee hires
Payroll
Product defects
Customer satisfaction
Key financial/operating ratios
5 5 Reasons You Need KPIs
Allow you to set goals and judge your performance against them
Example today is 15th of month
How are sales vs. this months projections
How are sales vs. first half of last month
6 5 Reasons You Need KPIs
Allow you to manage and improve performance on key underlying issues
Example getting PR/media mentions. Underlying issues/factors include
Media Contacts Emailed
Media Contacts Phoned
Productive Media Conversations
7 5 Reasons You Need KPIs
Alert you to problems before its too late
When monitored on a periodic basis (e.g., weekly or monthly)
You know exactly whats going on in your business
8 5 Reasons You Need KPIs
Makes managing your business easier since performance numerically measured throughout your business
Example, business should be good if
Sales team made 500 outbound calls already
of customer complaints is low
widgets manufactured is 4,000
9 5 Reasons You Need KPIs
Serve as a great management tool
Employees know precisely how they are being judged and can better control their (and the companys) success
10 Building Your Financial Dashboard
Your Financial Dashboard is a listing of all of your KPIs and their results
11 Building Your Financial Dashboard
Which KPIs should you include in your dashboard. Samples
Sales/Revenues
of customer leads
Customer conversion rates
of new customers
of subscribers
of PR mentions
of website visitors
of products manufactured
Cost of Goods Sold
Marketing costs
Inventory levels
Accounts receivable
Net income
Cash
Employee turnover
New employee hires
Payroll
Product defects
Customer satisfaction
Key financial/operating ratios
12 Building Your Financial Dashboard
Which KPIs should you include in your dashboard ask this question
Imagine there are 5 direct competitors in your business, and that you were given a blank check and the ability to buy any of these companies. And, as a result, each of these companies opened up their books to you and/or answered any questions you asked them. What key metrics would you look at for each company in determining which to buy/which would offer the greatest value?
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