Organizational Success and

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Organizational Success and HR Management
Effectiveness
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I. The Psychological Contract A.
Traditional Psychological Contract B.
Transforming the Psychological Contract
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• II. Individuals and Jobs
• A. Consequences of Job Design
• Can influence job performance
• Can affect job satisfaction
• Can influence a workers physical and mental
  health
• B. Alternative Work Schedules and
  Arrangements
• 1. Flextime
• 2. Compressed Workweeks
• 3. Working at home and Telecommuting
• C. Jobs and Teams
• 1. Special-Purpose Teams and Quality Circles
• 2. Production Cells
• 3. Self-Directed Work Teams
• 4. HR Activities and Teams
• Match teams with the organizational culture
• Train individuals to be on teams
• Make compensation team-based

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III. Job Satisfaction and Organizational
Commitment
A. Job Satisfaction

• B. Organizational Commitment
• Affective commitment
• Continuance commitment
• Normative commitment

• C. Absenteeism
• 1. Measurement of Absenteeism
• 2. Control of Absenteeism
• Disciplinary approach
• Positive reinforcement
• Combination approach

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IV. Organizational Productivity, Quality and
Service A. Productivity 1. Global
Competitiveness and Productivity 2.
Organizations and Productivity 3. Individual
Productivity B. Quality C. Total Quality
Management (TQM)

• D. Service
• 1. Dimensions of Service
• Reliability
• Responsiveness
• Assurance
• Empathy
• Tangibles
• 2. HRs Role in Service