AIM

1
AIM
SASC Substance Abuse Services Center
We can adjust
our sails.

• Increase admission rates in the SASC Gambling
  Treatment Program by 25

2
CHANGE - 1

• Improved our response to gambling crisis call
  clients by initiating follow-up calls within 24
  hours and scheduling follow-up appointments.
• 62 of the crisis call clients agreed to
  follow-up contact initiated by the counselor
  compared to 39 previously.
• 28 of the crisis call clients kept a follow-up
  appointment as compared to 24 previously.

RESULTS (study)
3
CHANGE - 2

• Decreased the of sessions needed to complete an
  assessment by decreasing the required paperwork
  from 8 pages to 4 pages via a waiver from the
  Iowa Department of Public Health.
• 67 of the assessments occurred in 1 session as
  compared to 33 previously.
• 93 of the client assessments resulted in a
  treatment admission compared to 73 previously.

RESULTS
4
Total Gambling Program Admissions
5
IMPACT

• Even veteran counselors can improve their skills
  with new techniques and ongoing coaching.
• In a fee-for-service contract, billable client
  contact is key to program sustainability.
• Admission rates at the end of the 3rd quarter
  FY2010 are 18 clients ahead of FY2009 total year
  a 25 increase.
• At 137.50/assessment 2,475 and an estimated
  82 have at least 4 treatment sessions at
  105/session 6,200. Total new revenue-to-date
  8,675 with 3 months remaining in FY2010.

We can adjust our sails.