Jean's Story

1
Jeans Story
We asked if Jean could be put in a more
comfortable bed or at least the rubber underlay
taken off. We were told that they would see if
another bed was available. Nothing was done. We
realised that Jean had not had a shower or a body
wash for the four and half days that she was in
hospital.
When we saw Jean in another ward she was very
upset. In her words she said they just came and
wheeled me off. I didnt know where I was going
and I seemed to be moving most of the night. I
wanted them to phone you but they said they
wouldnt until 9am
. We were told to wait in the waiting room.
It did not appear to be busy to us but we waited
for nearly an 2 hours before we were able to see
Jean.
We sat with her for an hour as we were told that
she had not seen a doctor and they were waiting
for one to come.
Our concerns were that Jean got poor nursing care
and it was very difficult for us to get
information.
Presented to Emergency 0415
Home 0345
Transferred to medical ward

Home
Transfer of care process 0800-1445
Admitted to Cardiac ward 1810
Ambulance
GP visit
. During the time that Jean was in Emergency she
complained about being uncomfortable on the
trolley and that she was cold
.
.
The ambos examined her and put a cannula in.
Within about 20 minute we were on our way to
hospital .
.
. Jean had to visit her GP for treatment of the
bed sore she developed in hospital.
. When we arrived it was chaotic. The ward was
not ready for her. Jean waited on the trolley for
about 40 minutes before she was placed on a bed.
. We waited for about 2 hours and I finally went
to the Nurses station and asked what was
happening about the Doctors instructions. I was
told that n nothing had been written up and they
could do anything until the Doctor had written up
the notes.
. We waited for about 2 hours and I finally went
to the Nurses station and asked what was
happening about the Doctors instructions. I was
told that nothing had been written up and they
couldnt do anything until the Doctor had written
up the notes.