Value in your IT Investment

1
Value in your IT Investment

• Measuring the Return on your IT investment

2
Technology vs. Solutions

• Technology alone is an expense
• Technology delivered in the context of a
  solutions drives VALUE
• Solutions solve needs and their impact
• VALUE is the financial, political, social gain
  derived from technology solutions
• You Determine VALUE
• Goal Drive VALUE in your ECM Solutions
• Value Benefit / Cost

3
Technology Enables Value

• Joined-up Government eliminates impediments of
  data document sharing built into perceived
  technical or legal requirements
• Transparency Creates and optimizes public value
  by allowing decision makers to see results of
  their operations
• Results Real Solutions
• The Now Possible new capabilities
• The Improved enable your processes
• The Its Right auto-compliance

4
Technology Enables Value
Comprehensive, Integrated, Modular Solutions
Out-of-the-Box Configurability
Ease of Integration
Open, Secure Scalable Architecture
Rapid Deployment
Low Cost of Ownership
5
Why Measure Value?

• My CIO told me too
• Its the right thing to do Tax Payers Money
• Transparency all the counties are doing it
• Justifies my purchase of xyz software
• Measuring VALUE allows you to monitor performance
  across your IT portfolio of projects but more
  importantly, prioritize projects, consistent and
  unified reporting, and redirect as needed!

6
Cost Simple or not?

• Value Benefit / Cost
• What do you include in costs?
• Internal, pre-purchase discovery learning?
• RFP other procurement costs?
• Initial implementation?
• Initial implementation plus add-on projects?
• Where do you go to get it
• Is it for one project or all projects
• GOAL Consistent appropriate

7
Benefits harder2determine

• Promise of potential benefits exaggerated and
  oversold by project proponents
• 50 haircut by Fiscal Analysts
• Elected Officials (career bureaucrats) prefer to
  avoid threats rather than manage risks
• Fiscal Analysts maintain status quo of baseline
  spending, staffing, processes, legacy programs
  (they manage) and dismiss soft dollar benefits of
  cost/penalty avoidance, service improvements,
  constituent benefit, etc
• GOAL Consistent Appropriate

8
Value Does What You Let It?

• Technology transforms public institutions so
  they might be responsive, responsible and
  relevant in the future
• Measuring the VALUE of that technology allows
  public institutions to adapt to the political and
  economic conditions of the times so that they
  might deliver programs and services that are
  relevant to their constituents today.
• Measure, Report, Adjust

9
Measuring What Matters

• Costs It costs x to install support ABC
• Savings I saved xx by installing a new .net
  CMS platform compared to my old DOS
• Payback Period I was able to achieve a
  breakeven point of just under xx months after the
  initial deployment
• ROI I was able to achieve a xx.x ROI

10
Measuring What Matters

• Effectiveness I was able to save xxx per
  employee by scanning Social Services cases and
  integrating back to their CMS while reducing the
  application to voucher by 10 days
• Efficiency I was able to save x,xxx by
  implementing mobile technology and GPS software
  for field workers that optimized employee routes
  work in field

11
Measuring What Matters

• Earnings I was able to earn xx,xxx per month
  by installing an ECM workflow to proactively
  manage my performance based contract in Housing
  according to HUD
• Constituent Service By creating a web based 311
  application that initiates a service request
  resulting in work orders being fulfilled in 24
  hours compared to 72 hours in the manual system
  with an email Thank You!

12
Measuring What Matters

• Cost Avoidance I was able to avoid . . .
• Hiring xx additional staff as the workload
  increased OR
• XXX,XXX sq. ft. of office space saved due to
  reduced document storage needs OR
• xx,xxx in development costs avoided due to
  out-of-the box integration capabilities of my
  solution OR
• x,xxx per employee in overtime hours worked each
  tax period

13
Measuring What Matters

• Return on Vote I was able to purchase and
  implement an ECM solution with a local Phoenix
  Partner that was completed on time, to
  specifications resulting in a 33 increase in
  case worker efficiency and effectiveness while
  immediately improving our compliance to federal
  program guidelines by 50 while simultaneously
  reducing the application to service time of our
  constituents by 10 days. My staff should be
  commended.

14
Determining Value A Process

• Gather - how many projects?
• Determine Goal SLA for internal, external
• Draw Line know where you are today
• Determine Costs difficult but necessary
• Prioritize options, risks, value
• Choose consider magnitude of value
• Oversee manage the projects
• Track Value a few meaningful SLA
• Report Value dashboards, at-a-glance
• Redirect Value/Reprioritize use data to adjust
• Promote!!!