Human Performance Center (HPC)

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Human Performance Center (HPC)

• U.S. Department of Energy
• Office of Corporate Safety Programs (HS-31)

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What is Human Performance Improvement?

• HPI is not another safety program.
• Focused on reducing human errors and the
  consequences of error.
• thereby improving productivity, quality, and
  safety.
• The commercial nuclear industry says
• Safety initiatives protect the people from the
  plant, HPI protects the plant from the people.

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What is Human Performance?

• Human Performance is a combination of behavior
  and results.
• The Principles of HPI are
• Humans are fallible
• Error is predictable
• Organization influences behavior
• Behaviors are reinforced
• Events are avoidable
• Regardless of how conscientious and careful
  people are, they still err, sometimes at
  inopportune moments!

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Human Performance A Systems Approach
Events
The Worker
Task Factors the job
Local Conditions at the worksite
Organizational Factors the system as a whole
Culture artifacts, espoused values, basic
assumptions
All systems with people suffer human-related
disturbances.
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What is the Human Performance Center?

• Departmental Center operated by HSS
• Small Federal staff with some contractor support
• Official start-up in second quarter FY06 (been
  functioning for 2 years)
• Influence versus requirements driven
• Coordinates with the NTC to provide training
• Develops consistent guidance and tools for the
  Department
• Provides implementation assistance to the Field
  and Program Offices
• Assists in the analysis and evaluation of events
  and incidents
• Serves as a liaison with other organizations
• EFCOG, INPO, Other Government Agencies Private
  Industry

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HPC Resources

• Facilitation, Coaching Training
• Publications
• Website

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Current HPC Courses
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Courses Under Development
January 2008
July 2008
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HPC Publications (Draft)

• Draft
• Human Performance Handbook
• HUMAN PERFORMANCE IMPROVEMENT CONCEPTS AND
  PRINCIPLES
• November 2007

• Draft
• Human Performance Tools
• For Individuals, Work Teams, and Management
• Good Practice Guide for Anticipating, Preventing,
  and Catching Human Errors and Identifying Latent
  Organizational Weaknesses
• HUMAN PERFORMANCE IMPROVEMENT METHODS AND
  TECHNIQUES
• November 2007

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www.hss.energy.gov/csa/csp/hpc/
HPC Website September 2007
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HPI Implementation

• Office of Health, Safety and Security
• Office of Nuclear Energy, Science and Technology
• Brookhaven Natl Lab
• ETTP
• Lawrence Livermore Natl Lab
• SRS WGI

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FY08 HPC Activities

• Coordinate with NTC to publish and implement the
  Training Schedule (approximately 20 classes)
• Develop two new courses (requested by the field)
• Causal Analysis
• Observation and Coaching
• Develop DOE-Specific HPI Standards, a Tool Box
  and Lessons Learned
• Coordinate with the Accident Investigation
  training and process to include HPI Principles
• Work with DOE organizations/sites to assist with
  HPI implementation
• Establish a process and methodology to serve as a
  clearinghouse for HPI initiatives and resources
  in the Department
• Continue to work closely with EFCOG and other
  agencies/organizations

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Questions?