Ipsos Mori NHS

1
Ipsos Mori NHS

• The GP Patient Survey

2
Southwood Surgery
The Department of health is running the GP
patient survey again this year to assess
patients experiences of their local NHS
services. Around 5.7 million patients in England
are invited to give their views each year. The
GP patient survey is part of the Government
commitment to make the NHS more responsive to
patients needs.
3
Southwood Surgery
Below is an example of some of the questions
within the questionnaire we have added some
points to help you complete it more easily.
Ipsos MORI NHS NHS
THE GP PATIENT SURVEY Reference
EXAMPLE Online password EXAMPLE A.
APPOINTMENTS AT YOUR GP SURGERY OR HEALTH
CENTRE Q1 When did you.. Q2 If you havent seen
a doctor. Q3 How do you normally book Q4 Which
of these would you prefer B. GETTING THROUGH ON
THE PHONE Q5 In the past 6 months how easy have
you found the following. C. SEEING A DOCTOR Q6
In the past 6 months Q7 Think about the last Q8
If you couldnt be seen Q9 In the past 6 months
have Q10 Last time you tried.
4
Southwood Surgery
Ipsos MORI NHS NHS
THE GP PATIENT SURVEY Reference
EXAMPLE Online password EXAMPLE A.
APPOINTMENTS AT YOUR GP SURGERY OR HEALTH
CENTRE Q1 When did you.. Q2 If you havent seen
a doctor. Q3 How do you normally book Q4 Which
of these would you prefer B. GETTING THROUGH ON
THE PHONE Q5 In the past 6 months how easy have
you found the following. C. SEEING A DOCTOR Q6
In the past 6 months Q7 Think about the last Q8
If you couldnt be seen Q9 In the past 6 months
have Q10 Last time you tried.

• Did you know that you can book appointments
• In person reception is open from 0830 to 1830
  Monday to Friday
• By phone on
• 01252 371715
• We now have an extra receptionist to assist with
  the morning rush.
• On-line via EMIS Access. Speak to reception who
  can print your personal log-in details while you
  wait.

5
Southwood Surgery
Ipsos MORI NHS NHS
THE GP PATIENT SURVEY Reference
EXAMPLE Online password EXAMPLE A.
APPOINTMENTS AT YOUR GP SURGERY OR HEALTH
CENTRE Q1 When did you.. Q2 If you havent seen
a doctor. Q3 How do you normally book Q4 Which
of these would you prefer B. GETTING THROUGH ON
THE PHONE Q5 In the past 6 months how easy have
you found the following. C. SEEING A DOCTOR Q6
In the past 6 months Q7 Think about the last Q8
If you couldnt be seen Q9 In the past 6 months
have Q10 Last time you tried.
We have a third receptionist every morning which
enables both telephone lines and reception desk
to be covered at all times during the busy
morning. We have telephone appointments
available to book with the GPs every morning as
well as a Duty GP message book for same day
urgent messages We have a nurses message book
which has a 48hr turn around time for any
non-urgent messages For test results we
recommend that you call between 1-3pm as these
are our less busy times
6
Southwood Surgery
Ipsos MORI NHS NHS
THE GP PATIENT SURVEY Reference
EXAMPLE Online password EXAMPLE A.
APPOINTMENTS AT YOUR GP SURGERY OR HEALTH
CENTRE Q1 When did you.. Q2 If you havent seen
a doctor. Q3 How do you normally book Q4 Which
of these would you prefer B. GETTING THROUGH ON
THE PHONE Q5 In the past 6 months how easy have
you found the following. C. SEEING A DOCTOR Q6
In the past 6 months Q7 Think about the last Q8
If you couldnt be seen Q9 In the past 6 months
have Q10 Last time you tried.
All GP appointments on Mondays and days before
and after a bank holiday are only bookable on the
day to ensure that we can deal with the number
of patients who need to see a GP. There is a
Duty GP available every day who deals with all
emergency calls. Each GP has a set number of
appointments daily, if these are taken then the
duty GP deals with all other urgent appointments.

7
Southwood Surgery
Ipsos MORI NHS NHS
THE GP PATIENT SURVEY Reference
EXAMPLE Online password EXAMPLE A.
APPOINTMENTS AT YOUR GP SURGERY OR HEALTH
CENTRE Q1 When did you.. Q2 If you havent seen
a doctor. Q3 How do you normally book Q4 Which
of these would you prefer B. GETTING THROUGH ON
THE PHONE Q5 In the past 6 months how easy have
you found the following. C. SEEING A DOCTOR Q6
In the past 6 months Q7 Think about the last Q8
If you couldnt be seen Q9 In the past 6 months
have Q10 Last time you tried.
We endeavour to ensure there are adequate
appointments daily but at times of sickness or
increased demand we ask that all patients are
aware that it is not always easy to find Locum
GPs at short notice. We have a Working Persons
Clinic on Wednesday we have appointments up to
750pm with the GP and Nurse We have some
0830am appointments available with GP, nurse and
healthcare assistant.
8
Southwood Surgery

• Did you know that you can book appointments
• In person reception is open from 0830 to 1830
  Monday to Friday
• By phone on
• 01252 371715
• We now have an extra receptionist to assist with
  the morning rush.
• On-line via EMIS Access. Speak to reception who
  can print your personal log-in details while you
  wait.

Ipsos MORI NHS NHS
THE GP PATIENT SURVEY Reference
EXAMPLE Online password EXAMPLE A.
APPOINTMENTS AT YOUR GP SURGERY OR HEALTH
CENTRE Q1 When did you.. Q2 If you havent seen
a doctor. Q3 How do you normally book Q4 Which
of these would you prefer B. GETTING THROUGH ON
THE PHONE Q5 In the past 6 months how easy have
you found the following. C. SEEING A DOCTOR Q6
In the past 6 months Q7 Think about the last Q8
If you couldnt be seen Q9 In the past 6 months
have Q10 Last time you tried.
We have a third receptionist every morning which
enables both telephone lines and reception desk
to be covered at all times during the busy
morning. We have telephone appointments
available to book with the GPs every morning as
well as a Duty GP message book for same day
urgent messages We have a nurses message book
which has a 48hr turn around time for any
non-urgent messages For test results we
recommend that you call between 1-3pm as these
are our less busy times
All GP appointments on Mondays and days before
and after a bank holiday are only bookable on the
day to ensure that we can meet deal with the
number of patients who need to see a GP. There
is a Duty GP available every day who deals with
all emergency calls. Each GP has a set number
of appointments daily, if these are taken then
the duty GP deals with all other urgent
appointments.
We endeavour to ensure there are adequate
appointments daily but at times of sickness or
increased demand we ask that all patients are
aware that it is not always easy to find Locum
GPs at short notice. We have a Working Persons
Clinic on Wednesday we have appointments up to
750pm with the GP and Nurse We have some
0830am appointments available with GP, nurse and
healthcare assistant.
You can book all routine appointments on-line
with your EMIS access log in.
9
D. ARRIVING FOR YOUR APPOINTMENT Q11 How easy
. Q12 How clean is your GP surgery. Q13 In the
reception area . Q14 How helpful. Q15 How long
after your appointment Q16 How do you E.
SEEING THE DOCTOR YOU PREFER Q17 Is there a
particular GP Q18 How often do you see the
GP F. OPENING HOURS Q19 How satisfied are you
with. Q20 As far as you know Q21 Would you
like your GP surgery . G. SEEING A GP AT THE
SURGERY Q23 Last time you saw a GP.. Q24 Did you
have confidence H. SEEING A PRACTICE NURSE AT
THE SURGERY Q25 How easy is it for you to get an
appointment. Q26 Last time you saw a practice
nurse I. YOUR OVERALL SATISFACTION J.
PLANNING YOUR CARE K. NHS DENTISTRY
10
Southwood Surgery
We are all on one level and are wheel chair
accessible. We have a wheel chair in the surgery
which is available to all patients using the
practice. All staff are fully trained in
matters concerning patient confidentiality. We
are aware that reception is an open area and if
you need to talk about any thing confidential
please let the receptionist know so you can move
away from the main area.
D. ARRIVING FOR YOUR APPOINTMENT Q11 How easy
. Q12 How clean is your GP surgery. Q13 In the
reception area . Q14 How helpful. Q15 How long
after your appointment Q16 How do you E.
SEEING THE DOCTOR YOU PREFER Q17 Is there a
particular GP Q18 How often do you see the
GP F. OPENING HOURS Q19 How satisfied are you
with. Q20 As far as you know Q21 Would you
like your GP surgery . G. SEEING A GP AT THE
SURGERY Q23 Last time you saw a GP.. Q24 Did you
have confidence H. SEEING A PRACTICE NURSE AT
THE SURGERY Q25 How easy is it for you to get an
appointment. Q26 Last time you saw a practice
nurse I. YOUR OVERALL SATISFACTION J.
PLANNING YOUR CARE K. NHS DENTISTRY
11
Southwood Surgery
At Southwood we have a pooled list. However if
you do have an ongoing illness it is in your own
interests to consult with the same GP. You can
pre-book advanced appointments will any GP at the
surgery either at reception or on-line with your
EMIS log in.
D. ARRIVING FOR YOUR APPOINTMENT Q11 How easy
. Q12 How clean is your GP surgery. Q13 In the
reception area . Q14 How helpful. Q15 How long
after your appointment Q16 How do you E.
SEEING THE DOCTOR YOU PREFER Q17 Is there a
particular GP Q18 How often do you see the
GP F. OPENING HOURS Q19 How satisfied are you
with. Q20 As far as you know Q21 Would you
like your GP surgery . G. SEEING A GP AT THE
SURGERY Q23 Last time you saw a GP.. Q24 Did you
have confidence H. SEEING A PRACTICE NURSE AT
THE SURGERY Q25 How easy is it for you to get an
appointment. Q26 Last time you saw a practice
nurse I. YOUR OVERALL SATISFACTION J.
PLANNING YOUR CARE K. NHS DENTISTRY
12
Southwood Surgery
D. ARRIVING FOR YOUR APPOINTMENT Q11 How easy
. Q12 How clean is your GP surgery. Q13 In the
reception area . Q14 How helpful. Q15 How long
after your appointment Q16 How do you E.
SEEING THE DOCTOR YOU PREFER Q17 Is there a
particular GP Q18 How often do you see the
GP F. OPENING HOURS Q19 How satisfied are you
with. Q20 As far as you know Q21 Would you
like your GP surgery . G. SEEING A GP AT THE
SURGERY Q23 Last time you saw a GP.. Q24 Did you
have confidence H. SEEING A PRACTICE NURSE AT
THE SURGERY Q25 How easy is it for you to get an
appointment. Q26 Last time you saw a practice
nurse I. YOUR OVERALL SATISFACTION J.
PLANNING YOUR CARE K. NHS DENTISTRY
The surgery is open from 830am 630pm Monday
to Friday. We have a pre-bookable late surgery
on a Wednesday evening with the last appointment
at 750pm, this is not suitable for emergency
appointments. We never close for lunch and you
are able to book appointments on-line 24 hours of
the day.
13
Southwood Surgery
D. ARRIVING FOR YOUR APPOINTMENT Q11 How easy
. Q12 How clean is your GP surgery. Q13 In the
reception area . Q14 How helpful. Q15 How long
after your appointment Q16 How do you E.
SEEING THE DOCTOR YOU PREFER Q17 Is there a
particular GP Q18 How often do you see the
GP F. OPENING HOURS Q19 How satisfied are you
with. Q20 As far as you know Q21 Would you
like your GP surgery . G. SEEING A GP AT THE
SURGERY Q23 Last time you saw a GP.. Q24 Did you
have confidence H. SEEING A PRACTICE NURSE AT
THE SURGERY Q25 How easy is it for you to get an
appointment. Q26 Last time you saw a practice
nurse I. YOUR OVERALL SATISFACTION J.
PLANNING YOUR CARE K. NHS DENTISTRY
GPs sometimes run late. Please be aware that all
appointments are routinely 10 minutes but if you
feel that you need more time or have more than
one problem that you wish to speak to the GP
about please ask for a 20 minutes when booking
your appointment.
14
Southwood Surgery
D. ARRIVING FOR YOUR APPOINTMENT Q11 How easy
. Q12 How clean is your GP surgery. Q13 In the
reception area . Q14 How helpful. Q15 How long
after your appointment Q16 How do you E.
SEEING THE DOCTOR YOU PREFER Q17 Is there a
particular GP Q18 How often do you see the
GP F. OPENING HOURS Q19 How satisfied are you
with. Q20 As far as you know Q21 Would you
like your GP surgery . G. SEEING A GP AT THE
SURGERY Q23 Last time you saw a GP.. Q24 Did you
have confidence H. SEEING A PRACTICE NURSE AT
THE SURGERY Q25 How easy is it for you to get an
appointment. Q26 Last time you saw a practice
nurse I. YOUR OVERALL SATISFACTION J.
PLANNING YOUR CARE K. NHS DENTISTRY
Our nurses have pre-bookable appointments up to
three weeks in advance. They offer a wide range
of services including contraception advice,
smoking cessation, travel immunisations, asthma
and diabetic reviews. Our nurse prescriber Sue
has same day minor illness appointments available
as well as late night clinic appointments on a
Wednesday evening. We have a heath care
assistant who can take blood, perform ECGs and
check blood pressure. We also have a
phlebotomist who can take blood and check blood
pressure.
15
Southwood Surgery
D. ARRIVING FOR YOUR APPOINTMENT Q11 How easy
. Q12 How clean is your GP surgery. Q13 In the
reception area . Q14 How helpful. Q15 How long
after your appointment Q16 How do you E.
SEEING THE DOCTOR YOU PREFER Q17 Is there a
particular GP Q18 How often do you see the
GP F. OPENING HOURS Q19 How satisfied are you
with. Q20 As far as you know Q21 Would you
like your GP surgery . G. SEEING A GP AT THE
SURGERY Q23 Last time you saw a GP.. Q24 Did you
have confidence H. SEEING A PRACTICE NURSE AT
THE SURGERY Q25 How easy is it for you to get an
appointment. Q26 Last time you saw a practice
nurse I. YOUR OVERALL SATISFACTION J.
PLANNING YOUR CARE K. NHS DENTISTRY
Southwood Practice offers a language
interpretation service and Hampshire Deaf
Association signing service to all of our
patients that require these services. Please
speak to reception at the time of booking your
advanced appointment. We welcome any feedback
from our patients about the surgery and services
we provide. We have an active Patient
Participation Group who hold regular meetings to
discuss topics of mutual interest to the Practice
and make positive suggestions about the Practice.
Please see our website for further information
on how to join. We have a lot more information
about the surgery on www.southwoodpractice.co.uk
16
We are all on one level and are wheel chair
accessible. We have a wheel chair in the surgery
which is available to all patients using the
practice. All staff are fully trained in
matters concerning patient confidentiality. We
are aware that reception is an open area and if
you need to talk about any thing confidential
please let the receptionist know so you can move
away from the main area.
At Southwood we have a pooled list. However if
you do have an ongoing illness it is in your own
interests to consult with the same GP. You can
pre-book advanced appointments will any GP at the
surgery either at reception or on-line with your
EMIS log in.
D. ARRIVING FOR YOUR APPOINTMENT Q11 How easy
. Q12 How clean is your GP surgery. Q13 In the
reception area . Q14 How helpful. Q15 How long
after your appointment Q16 How do you E.
SEEING THE DOCTOR YOU PREFER Q17 Is there a
particular GP Q18 How often do you see the
GP F. OPENING HOURS Q19 How satisfied are you
with. Q20 As far as you know Q21 Would you
like your GP surgery . G. SEEING A GP AT THE
SURGERY Q23 Last time you saw a GP.. Q24 Did you
have confidence H. SEEING A PRACTICE NURSE AT
THE SURGERY Q25 How easy is it for you to get an
appointment. Q26 Last time you saw a practice
nurse I. YOUR OVERALL SATISFACTION J.
PLANNING YOUR CARE K. NHS DENTISTRY
GPs often run late. Please be aware that all
appointments are routinely 10 minutes but if you
feel that you need more time or have more than
one problem that you wish to speak to the GP
about please ask for a 20 minutes when booking
your appointment.
The surgery is open from 830am 630pm Monday
to Friday. We have a pre-bookable late surgery
on a Wednesday evening with the last appointment
at 750pm, this is not suitable for emergency
appointments. We never close for lunch and you
are able to book appointments on-line 24 hours of
the day.
Southwood Practice offers a language
interpretation service and Hampshire Deaf
Association signing service to all of our
patients that require these services. Please
speak to reception at the time of booking your
advanced appointment. We welcome any feedback
from our patients about the surgery and services
we provide. We have an active Patient
Participation Group who hold regular meetings to
discuss topics of mutual interest to the Practice
and make positive suggestions about the Practice.
Please see our website for further information
on how to join. We have a lot more information
about the surgery on www.southwoodpractice.co.uk
Our nurses have pre-bookable appointments up to
three weeks in advance. They offer a wide range
of services including contraception advice,
smoking cessation, travel immunisations, asthma
and diabetic reviews. Our nurse prescriber Sue
has same day minor illness appointments available
as well as late night clinic appointments on a
Wednesday evening. We have a heath care
assistant who can take blood, perform ECGs and
check blood pressure. We also have a
phlebotomist who can take blood and check blood
pressure.