How Public Opinion is used in the Commissioning Cycle

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How Public Opinion is used in the Commissioning
Cycle
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WORLD CLASS COMMISSIONING

• Performance Management of the Commissioning
  Function of PCTs World Class Commissioning
• (eleven competencies)
• World Class Commissioning Competency 3
• To proactively build continuous and meaningful
  engagement with the public and patients to shape
  services and improve health
• Rated at WCC level 2 (as all PCTs)
• We aim to improve to level 3

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DUTY TO INVOLVE

• Strengthened laws regarding NHS Act 2006 section
  242 - duty of NHS organisations to involve and
  consult with patients and the public in the
  planning and development of services.
• A new duty to report on consultation - in
  force from April 2009

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COMMUNICATIONS AND ENGAGEMENT

• Communication strategy to communicate clearly
  and simply - excellent communications.
• Engagement Strategy Engage, Involve, Improve

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HOW DO WE ENGAGE?

• Projects and programmes (strategic)
• - SMYL
• - Substance Misuse Service re- commissioning
• - Transforming Community Services
• - World Class Commissioning
• Operational-
• - PPI knowledge network
• - organisational reach
• - knowledge management
• - Patient and public experience group (PPEG)

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CITIZEN EMPOWERMENT

• Patient Advice and Liaison Service (PALS)
• Expert Patients Programme
• Information for You
• Neighbourhood Health Workers
• Healthy Lifestyle Teams
• Self Care

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PPI METRICS

• PPI data strategic commissioning group
• PPI metrics integrated governance committee
• PPI activity 6 monthly report
• Activities
• Systematically integrating and embedding
  engagement into the commissioning cycle
• Examples health trainers practice development
  framework hearsay communities against cancer
  Rossendale birthing centre group care closer to
  home Lidl event.

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EXTERNAL INSIGHT - DATA

• Patient survey
• GP survey
• Ipsos MORI
• Knowledge Management Group
• Reports from OSC (eg MPN)
• Social marketing (eg SMYL)

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WORLD CLASS COMMISSIONING (2)

• World Class Engagement
• Development of capacity and capability in social
  marketing, community engagement and customer
  insight.
• New ways to engage
• To transform service quality and stimulate choice
• Influencing health opinions and aspirations,
  public and patient engagement and improved
  satisfaction.

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WORLD CLASS COMMISSIONING (3)

• Start of a much wider programme to change the
  ways in which the NHS engages with people.
• Process of triangulation
• patient/public experience clinical
  knowledge and expertise needs assessment
  data/research evidence
• Key is data relevant to JSNA to triangulate data
  sets