Management and Leadership

1
Management and Leadership

• Entrepreneur or Manager

2
Management Terms

• Manager
  Directing
• Strategic Plans Tactical
  Plans
• Organizational Structure Climate
• Operational Plans Quality
  Control Program
• Situational Management Image
• Planning Team
  Building
• Organizing
  Communication
• Conceptual Skills Human
  Relations (HR)
• Controlling
  Nonverbal Communication
• Time Management Vertical
  Organization
• Horizontal Organization

3
Manager

• Person who has the responsibility to coordinate
  the people, the processes and resources of an
  operation.
• A leader is someone that others will follow.

4
Many entrepreneurs

• Do not make good managers, but often must learn
  to become good managers.

5
Planning is

• The act of setting goals, developing strategies,
  outlining tasks, and creating timelines to meet
  those goals

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Strategic Plans are

• long term. They map out goals for the business
  for 3-5 years and usually there is no specific
  target date. Strategic plans focus on
  generalities like best, biggest or most

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Tactical Plans are

• mid-range plans and focus on a year or less.
  These plans consist of specific objectives and
  target dates. Tactical plans show how to
  accomplish the Strategic Plans.

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Operational Plans are

• short-term and help achieve Tactical Plans in day
  to day business. These plans include policies,
  rules, regulations and budgets.

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Organizing is

• The grouping of resources in combinations that
  will help the business reach its goals

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Directing is

• The process of guiding and supervising employees.

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Controlling is

• The process of comparing your expected results
  (goals) with actual performance.

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Theory X

• Management assumes employees are inherently lazy
  and will avoid work because they dislike it. As a
  result of this, management believes that workers
  need to be closely supervised with comprehensive
  systems of controls.

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Theory Y

• Management assumes employees are ambitious,
  self-motivated and exercise self-control. It is
  believed that employees enjoy their mental and
  physical work duties.

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Good Managers

• Shift managerial, X and Y theories, depending on
  the task, individual and businesss needs.

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Shifting a management style to fit the climate

• In a set of circumstances is
• Situational Management

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Business Climate is

• A prevailing atmosphere or attitude. Management
  should promote a climate of growth for employees,
  as well as for the business promoting
  creativity, innovation, goal achievement and
  effective communication.

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Image is

• The mental picture and feelings people associate
  with a business.
• Employees want to be associated with a winner.
  Managers should create the employee image of a
  successful business.

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Human Relations (HR)

• Helps management interact with employees,
  vendors, suppliers and customers in the form of
  communication, as a department within an
  organization.

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Team Building

• Involves activities designed to encourage
  employees to work better together, creating a
  positive climate within an organization.

20
Communication is

• The process of exchanging information.

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Non-verbal Communication is

• Communication without spoken words. Examples
  include Facial expressions, gestures, posture,
  eye contact, personal space, clothing choices,
  actions and behaviors.

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Conceptual Skills

• Use of thinking, reasoning and logic to better
  visualize a businesss future.

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Time Management is

• The process of allocating time effectively.
  Managers may have many projects and activities in
  various stages of completion, making Time
  Management skills very important.

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7 Time Management Suggestions for managers

1. Set and prioritize your goals.
2. Delegate work to others whenever possible.
3. Plan to spend blocks of time on specific
   activities.
4. Schedule activities on a planning calendar.

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7 Time Management Suggestions (continued)

• 5. Schedule most important work during the time
  of day, when you are at your best. (Morning, Noon
  or Evening)
• Create group assignments for most effective time
  use and Multi-task.
• Handle or eliminate interruptions, so not to take
  up time.

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Organizational Structure is

• Is how departments interrelate and who is in
  charge of what?

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Organizational Chart

• Organizational Structure is usually determined by
  job description, then by an Organizational Chart.
• Organization are structured either Vertically or
  Horizontally

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Vertical Organizational structure

• Educational systems and governmental systems are
  built upon the concept that authority belongs to
  few and obedience to many.

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Horizontal Structure

• Horizontal structure, or flat organization is the
  level distribution of power and uses team
  interaction to accomplish goals. Advocates of
  horizontal organization maintain that vertical
  organization is based only on the management kept
  in place by competition for power, which should
  not be a strong foundation of a business.