Steve Bosserdet David Holden Chris ProkopankoPushpa Shanmugam

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Steve Bosserdet David
HoldenChris Prokopanko Pushpa Shanmugam
First Class Solutions, Inc.
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Important Facts Potential Problems

• Frank OBrien - President
• Willingness to upgrade the computers
• Knows something is wrong, but not really sure
  what is going on
• Papo OBrien Executive Vice-President
• Thinking big
• Dont know too much about what he does for FSS
• Fritz Felscher Vice-President
• Idea Guy
• Does not know the details of the current IS
  system

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Important Facts Potential Problems Cont.

• Barbara Lux Head of Operations
• Created the cutting slips
• Manages employees schedules
• Knowledge of some of the current processes
• Hank Thaker Distribution Manager
• Knows the workings of the distribution plant
• Larry Schmadko Director of Store Management
• Knows the store location side of FSS

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Important Facts Potential Problems Cont.

• Doug Zimmermann Data Processing
• Willingness to work with FCS
• Knows a lot of the current processes from the
  technology side of things
• Seem private and protective of his code and
  documentation
• Seems to have more work than he can handle
• May not want to work with us for job security
  reasons
• Alice Vyskocil Accounting
• Knows the accounting system
• Knows that problems exist in the accounting system

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Important Facts Potential Problems Cont.

• Ted Orlando Catering Manager
• According to Fritz he has new ideas
• Knows the catering system and what goes on there
• Pam Bradford Personnel Director
• Knows the employees that work at the store
  locations
• May know information about employee schedules and
  scheduling

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Memo
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First Class Solutions, Inc.