Education%20That%20is%20Multicultural

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Education That is Multicultural

• Module 3
• Cultural Sensitivity
• Communication
• Casey Keyser

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Todays Objective

• To recognize bias and stereotyping
• To learn how to speak up against bias and
  stereotyping without blame or guilt

From Ouch! That Stereotype Hurts Communicating
Respectfully in a Diverse World by Leslie C.
Aguilar
3
Todays Ground Rules

• Keep an open mind
• Participate in the activities
• Listen and respect other points of view
• Honor starting and stopping times
• Silence all electronic devices

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What is Bias?
It is
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Bias is
A predisposition to see things or people in a
certain way. You can be biased toward some
people and predisposed to see them in a positive
light. Likewise, you can be predisposed to see
others in a negative light, based on their
appearance, group, etc.
From Ouch! That Stereotype Hurts Communicating
Respectfully in a Diverse World by Leslie C.
Aguilar
6
Stereotyping and You
Write a response to each of these questions

• Think of a time when you heard a racial/ethnic
  slur/joke or a prejudicial comment. How did you
  react? If you could replay the incident, would
  you respond differently? If so, how?

From Ouch! That Stereotype Hurts Communicating
Respectfully in a Diverse World by Leslie C.
Aguilar
7
Stereotyping and You
Your Experience?
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Techniques for Taking Action Without Blame or
Guilt

• Assume Good Intent / Explain Impact
• Rephrase
• Repeat and question/ Ask a question

From Ouch! That Stereotype Hurts Communicating
Respectfully in a Diverse World by Leslie C.
Aguilar
9
Techniques for Taking Action Without Blame or
Guilt

• Interrupt and redirect
• Make it Individual or Broaden to Universal Human
  Behaviors
• Say Ouch!

From Ouch! That Stereotype Hurts Communicating
Respectfully in a Diverse World by Leslie C.
Aguilar
10
Techniques for Taking Action Without Blame or
Guilt

• Assume Good Intent / Explain Impact

When you assume the best, there is no need to
blame or insult the person who just said
something biased or demeaning. There are
effective ways to speak up. For example, Im
sure you meant that to be funny. That stereotype
is no joke. Unfortunately, some people actually
believe that.
From Ouch! That Stereotype Hurts Communicating
Respectfully in a Diverse World by Leslie C.
Aguilar
11
Techniques for Taking Action Without Blame or
Guilt

• Rephrase

With this subtle technique, you do not directly
point out the language that was demeaning.
Rather, you restate it in a more inclusive way
when the opportunity arises. This is helpful
when you do not want to interrupt the flow of
conversation, yet you want to leave more
inclusive language in peoples minds. For
example, someone comments, Both Christians and
Non-Christians attended the ceremony. Rephrase
People of many faiths attended the ceremony.
From Ouch! That Stereotype Hurts Communicating
Respectfully in a Diverse World by Leslie C.
Aguilar
12
Techniques for Taking Action Without Blame or
Guilt

• Repeat and question/ Ask a question

Repeat Sometimes people dont realize what
theyve said. Repeating a question gives them a
chance to rethink their comment. For example, It
sounds like you are saying Is that what you
really mean?
From Ouch! That Stereotype Hurts Communicating
Respectfully in a Diverse World by Leslie C.
Aguilar
13
Techniques for Taking Action Without Blame or
Guilt

• Repeat and question/ Ask a question

Ask a question This is an easy, low risk, highly
effective tool that everyone can use. You can
change the outcome of a situation through the use
of a non-blaming question. For example, What
do you mean? What are you saying? What
is it that leads you to say that?
From Ouch! That Stereotype Hurts Communicating
Respectfully in a Diverse World by Leslie C.
Aguilar
14
Techniques for Taking Action Without Blame or
Guilt

• Interrupt and redirect

This technique changes the direction of the
conversation abruptly, without necessarily
soliciting further discussion. Imagine someone
makes a slur or begins a joke that you suspect
will be derogatory. Your response might be,
Lets not go there. or Lets not
assume that all
From Ouch! That Stereotype Hurts Communicating
Respectfully in a Diverse World by Leslie C.
Aguilar
15
Techniques for Taking Action Without Blame or
Guilt

• Reveal the Contradiction

This technique may reveal that while a certain
behavior or characteristic may be true of an
individual, it is not true of everyone in a
group. Stereotypical statement Supervisors
dont care about us. Seek Contradictions Dont
you know any supervisors who do
care? Stereotypical statement Immigrants dont
even try to speak English. Seek Contradictions
Actually, Ive met dozens who have learned
English or are trying to learn it. Its not an
easy task.
From Ouch! That Stereotype Hurts Communicating
Respectfully in a Diverse World by Leslie C.
Aguilar
16
Techniques for Taking Action Without Blame or
Guilt

• Just Say Ouch!

Ouch! Says Your words had a negative impact
on me. Ouch is a word that says a lot with
little effort.
From Ouch! That Stereotype Hurts Communicating
Respectfully in a Diverse World by Leslie C.
Aguilar
17
Communicating Respect and Inclusion
While we may never be completely free of all
bias, we can work toward communicating in
bias-free ways that are most likely to respect
and include the listener.
From Ouch! That Stereotype Hurts Communicating
Respectfully in a Diverse World by Leslie C.
Aguilar
18
        We all grow up in different
environments, with different influences and
experiences that shape our opinions and views of
life.  In spite of our differing views and
opinions, it's important to realize that what
constitutes a "good" human being cannot
necessarily be judged by the external things one
sees about them. 
John Alston, To Relate Well to Others, Practice
Understanding Feb 8, 2006
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Communication provides the legs for bias,
carrying it from person to person, from
generation to generation. Eventually, however,
communication will be the way to end
discrimination. John N. Bailey, Past President,
International Association of Business
Communicators Without Bias
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To effectively communicate, we must realize that
we are all different in the way we perceive the
world and use this understanding as a guide to
our communication with others. Anthony
Robins
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What are the implications in an educational
setting?
For Group Discussion. . .
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Afrikaans (Africa) - Dankie Arabic - Sukran
Burma(Myanmar)  - Jae Zu Din Pa De (Thank you)
Cantonese - M'goy (sp? -- thank you for the
service) Cantonese - Do jey (sp? -- thank you
for the gift) Cherokee (Eastern) - Skee (Thank
you) Chinese (Mandarin) - Xie_Xie (shieh shieh)
Danish - tak (tahg) German - Danke (dahn'-kuh)
Greek - Efharisto (ef-har-ris-tou') Greek -
Efkaristo poly Hawaiian - Mahalo Hebrew - Toda
(toh-dah') Hindi - Shukriyaa , Dhanyavaad
Italian - Grazie (grahts'-yeh) Japanese -
Arigato (ah-ree-gah'-toh) Japanese - Domo
arrigato Korean - Kamsa hamaida (kam'-sah
hum-nee-dah' ) Polish - Dziekuje
(dsyehn-koo-yeh) Spanish - Gracias (grah'-syas)
Swahili - Ahsante (ah-sahn'-teh) Vietnamese -
Kam ouen Xhosa (Africa) - Nkosi Yiddish - A
dank - Yasher Koach (KOY-ACH) Yoruba - Modupe
Zulu - Ngiyabonga

• Thank you
• for your participation, openness, and honesty.

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Final Thought

• All human beings are programmed by cultural
  software that determines our behavior and
  attitudes.
• Once we recognize what our programming teaches
  us, we have the capacity to control our choices.
• Awareness Knowledge Choices