CHAPTER 9: MANAGING AND LEADING CHANGE

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CHAPTER 9MANAGING AND LEADING CHANGE
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DEFINITION OF CONTROLLING
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PURPOSE OF CONTROLLING
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THE CONTROL PROCESS
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MANAGING ORGANIZATIONAL CONFLICT
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CHAPTER 10MANAGING AND LEADING CHANGE
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LEVELS OF ORGANIZATIONAL CHANGE
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NEED FOR ORGANIZATIONAL CHANGE

• EXTERNAL FORCES
• Global competition
• Technological change
• International economic integration
• Global threats
• Global recession
• Maturation of markets in developed countries

• INTERNAL FORCES
• Structure change
• Strategic change
• Culture change
• Learning organizations
• Quality programs
• Knowledge management
• New business process, technologies and products

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RESISTANCE TO CHANGE
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CHANGE PROCESS
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AREAS OF ORGANIZATIONAL CHANGE
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MANAGING CREATIVITY AND INNOVATION

• CREATIVITY
• Production of new and useful ideas concerning
  products, services, processes and procedures by
  individuals or small groups of persons working
  together
• Being independent and spontaneous and processing
  a problem solving attitude

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MANAGING CREATIVITY AND INNOVATION

• INNOVATION
• Introduction of a new idea into the marketplace
  in the form of new product or new market or an
  improvement in organization or process
• Ideas have little value unless they are converted
  into useful product and services

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COMPONENTS OF CREATIVITY INNOVATION
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ORGANIZATIONAL DEVELOPMENT
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OBJECTIVE OF OD