Towards a Knowledge Economy

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Towards a Knowledge Economy

• Presenter Cassim Parak
• Chief Executive Officer
• e.com institute

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A South African Perspective Trends Performance

• Approximately 50m Population
• 22m Mobile Phones
• 7m Computers
• 4m Internet Users
• 35 ICT adoption by Small Businesses
• Business Country Demographics imbalance
• Apartheid legacy not completely eradicated
• No Financial Support

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A South African Perspective Trends Performance

• Telecommunication Costs
• IT Acquisition Costs
• Computer Literacy
• Regulating the Informal sector
• Failure of the Private Sector to embrace BEE
  Suppliers of ICT products
• Poor financial resources
• Compliancy
• Availability of Skills Brain Drain

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A South African Perspective Trends Performance
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Is this Knowledge Management?
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This is Knowledge Management
HTML
E-mail
WAP GPRS
PDA
SMS
Collaboration
Voice
Internet
Employees
Partners
Procurement
Agents
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The Knowledge Economy

• One of the hallmarks of the information age is
  that the new currency of business is information
  or knowledge collaboration. The way in which that
  knowledge is managed and used can ultimately
  determine the success or failure of any
  enterprise.

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The Connected Enterprise
Enterprise Solutions
Business Intelligence
Suppliers
Business to Business
Clients
The Business
Business to Consumer
Local Competitors
Employees
Landscape
Global Competitors
Decision Support
Business to Employee
Management
New Entrants
Knowledge Management
Performance Management
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Building Blocks for Knowledge-centricity

• Usability I am simple in my approach..
• Wizard - Help! I need Help Now!
• Intelligent Repository - Tracking it All, Knowing
  it All..
• Business Intelligence Single version of the
  truth..
• Management Information Systems My Decision
  is..
• Enterprise Performance Management Lets Grow.
• Content Management Where do I find..
• Document Management I did it previously
• Business Process Management How do I
• Workflow This is how I/We/Us Work..
• Collaboration This is the team..

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Generic Components for Business Management
CRM Customer Relationship Management MCS
Marketing Communication Systems SMS Sales
Management Systems ERP Enterprise Resource
Planning ERM Enterprise Resource Management EPM
Enterprise Project Management MPS
Manufacturing Planning Systems SCM Supply Chain
Management WMS - Workflow Management Systems MRO
Maintenance Repair Ordering PPS Production
Planning Systems EBPP Electronic Bill
Presentment Payment HRMS Human Resource
Management Systems AM Asset Management
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Critical Considerations

• COMMITMENT
• Security
• Infrastructure
• Enterprise Applications Integration
• People Learning
• Connectivity
• Collaboration
• Storage
• Disaster Protection

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Component Alignment CSF for eBusiness Management
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KM for the Business Enterprise
Structured
Unstructured
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Intelligence in the Knowledge Economy
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ICT 4 (S)ME Pushing Forward

• Establishing a robust ICT Industry Strategy for
  SME Development
• Promoting the business benefits of ICT to the SME
  sector
• Penetration strategies for ICT-use within the SME
  sector
• Removing the Connectivity constraints as a
  barrier to entry
• Promoting the use of locally developed
  technologies
• Alliances Diversity of Partnerships
• Ensuring an effective Government sponsored
  framework for Legislation, Regulation, Taxation
  subsidies
• Driving Computer Literacy through Education
  Training Programs (Sector Education Transfer
  Programs)
• Establishing a case for Donor grants and subsidies

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A Model ICT-SME ECO-SYSTEM
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Lou Gerstners Description of eBusiness
(ex-Chairman IBM)

• The Internet is ultimately about innovation and
  integration. Innovation is what your objective is
  -- in cost structures, selling, marketing, sales,
  supply chain. But you don't get the innovation
  unless you integrate Web technology into the
  processes by which you run your business. And
  that's been the rude awakening for a lot of
  companies. The true revolution coming from the
  Web is when the Web can get integrated with
  business processes.