Title: A SEGMENTATION THAT
1A SEGMENTATION THATS INTERESTING AND
ACTIONABLEAN IMPOSSIBLE DREAM? NOT ANY MORE.
2Many people shy away from segmentation, because
it leaves them with a dilemma.
- Classical Cluster Analysis divides people into
groups that are meaningful and interesting BUT - Groups not associated with an outcome measure
(e.g.,purchase likelihood), or with identifying
data so that specific messages can be addressed
to them. - As such, classical clustering produces groups
that are interesting, but not useful.
3Many people shy away from segmentation, because
it leaves them with a dilemma.
- Targeting methods like CHAID produce groups that
are related to an objective, and easily
identifiableBUT - Since CHAID doesnt work very well with
attitudinal data, the groups it produces tend to
lack depth and complexity (or their complexity is
uninterpretable). - So CHAID-type approaches produces groups that are
useful, but not interesting.
4 The real problem is to find a segmentation that
is both useful and interesting. And now, there
is a tool to do just that its
called TargetVoicesm from Renaissance
Research Consulting.
5What is TargetVoicesm?
- A hybrid clustering method, combining aspects of
both CHAID and classical clustering - Like a CHAID, it divides a sample on combinations
of behavioral or demographic variables to
maximize on an outcome, - BUT,
- The outcome is the most homogeneous set of
clusters based on a set of attitudes, as in a
classic attitudinal segmentation.
6Because of its hybrid methodology, TargetVoicesm
can answer questions like
- Do all consumers of a given product have the same
needs and wants for it? Or do consumers of
different backgrounds want different things?
What are the product characteristics that
motivate each of them to buy? - Are different types of consumers attracted to
different product lines? How many different
lines is it worth bringing out to satisfy
everybody? What would those lines look like? - What demographics split the likely electorate
into groups that coalesce around specific sets of
issues? What are the issues that unite each of
them?
7Sample TargetVoicesm SegmentationAutomobile
Needs
8TargetVoicesm combines the best of both types of
segmentation
- Yields clusters that are granular and rich in
attitudinal detail - At the same time, the clusters can be easily
identified and addressed, because they are based
on combinations of demographic and behavioral
variables
9TargetVoicesm finds your targets, then gives them
a voice, producing segments that have depth and
actionability at the same time. To find out more
about TargetVoicesm, or to discuss a specific
application, call Paul M. Gurwitz, Ph.D.,
at 212-319-1833, or email us at
pgurwitz_at_renaiss.com