Abacus Electronic Miscellaneous Document (EMD)

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Abacus Electronic Miscellaneous Document (EMD)
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IATA Mandate

• IATA Board has set the mandate to eliminate all
  Virtual Miscellaneous Charge Orders (vMCO and
  Virtual Multi-Purpose Documents (vMPD) BY 31 Dec
  2013

Why do we need to learn about EMD?

• EMD will replace all such miscellaneous
  documents and facilitate ancillary and service
  fulfillment in all distribution channels

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Definition of Terms
Ancillary Services also known as optional
services, provide airlines with a new
source of revenue
Air Extras this is the Abacus brand name for
ancillary services
EMD Electronic Miscellaneous Document
An EMD is an electronic record issued for
refundable value or the collection of
miscellaneous charges which are either related to
a specific flight (e.g. pre-paid
baggage, in-flight service), or stand
alone (e.g. deposits, fees).
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Types of EMD

• EMD-S Standalone Electronic Miscellaneous
  Document, not associated to a ticket
•  
• E.g.
• Penalties and refundable balances (ticket
  amendment fees)
• Group deposits
• Stopover fees, name change fees
• Always check with airline for more details

EMD-A Electronic Miscellaneous Document
associated to a ticket. Each coupon of the EMD-A
is associated to a flight coupon, therefore an
electronic ticket is required whenever this is
issued. E.g. pre-paid baggage, in-flight services
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Features Benefits
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Benefits from EMD (EMD)

• Industry mandate

• Flexibility

• Cost reduction

• Competitive parity

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Miscellaneous Functions
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Air Extra Fulfillment Associate Profile

• WAEP table

• Determine if the carrier supports EMD
• Control the EMD options

Format WAEPlt2 letter carrier codegt
Entry WAEPEY
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Enhancement Overview -

• Validating Carrier Table

• Denotes and control if the BSP supports EMD

Format W/BSPlt2 letter country codegt
Entry W/BSPSG

• New D indicator

• Denotes and control if the carrier supports EMD

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EMD-S MASK
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EMD-S MASK

• Create manual AE item

Step 1 Retrieve the PNR
PNR does not need to be ticketed and active
segment is not required
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Follow airline guideline when filling-up the mask
EMD-S MASK
Step 2 Fill-up the EMD-S mask
Entry AEEMD
Another option is if you have a name and
itinerary field
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END PNR
Step 3 End the PNR
AE is stored
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Display EMD mask options
Entry Description
AEEMD To display EMD mask
AEEMDN1.1 To display EMD mask with name select
AEEMDT2 To display EMD mask to be associated with ticket number from T
AEEMDN2.1T3 To display EMD mask with name select and associated with ticket number
AEEMD To redisplay EMD mask
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• Mask 1

Optional if with PNR
Auto populated
Response upon ENTER
Put Y if tax exempt Put X on NEXT if you need
more tax boxes Put X on QUIT to disregard the
transaction Press ENTER key when done
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• Mask 2

End PNR
Only 15 tax boxes can be used 4 on mask 1 11 on
mask 2
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RFIC

• Reason for Issuance Code (RFIC)
• An EMD is based on the notion of Reason For
  Issuance, which qualifies the group of services
  it belongs to. All services contained in one EMD
  document always belong to the same Reason For
  Issuance.
• A single character code, varying by document type
  which defines the Reason For Issuance.

Verify with airline on applicable RFIC
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RFISC

• Reason for Issuance Sub-code (RFISC)
• Defined by either IATA or airlines on own usage.
• Each Sub Code is uniquely distinguished based on
  identifiers assigned to each service. These
  identifiers are known as the services
  Attributes.

Verify with airline on applicable RFISC
EMD status - OPEN
EMD status - USED
Airline need to verify if payment is credited to
their account before updating EMD status to USED
and therefore utilized already
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RFIC / RFISC
CX supports the following Reason for Issuance
Code (RFIC) and Reason for Issuance Sub-code
(RFISC)
Associate with ticket
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RFIC / RFISC
SQ/MI supports the following Reason for Issuance
Code (RFIC) and Reason for Issuance Sub-code
(RFISC)
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Display Air Extra item

• Air Extra Status - HD

Entry AE
Airlines system will return with HD Status
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Display Air Extra secondary display
Entry AES
Check airline guideline if Refundable
EMD TYPE DESCRIPTION FULFILLMENT TYPE
1 Requires fulfillment via EMD-S (SStand Alone) EMD-S
3 Requires fulfillment via EMD-S referencing an ETKT EMD-S
Travel Dates Service Date shown in the EMD-S
mask  
Date of purchase is Tulsa time (NOT local time)
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Combined Primary and Secondary AE display
Entry AEAES
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Air Extra Status Codes
Status Codes Status Codes
HN Holding Need (applicable for EMD-A booking)
HK Holding confirmed no EMD required
HD Holding confirmed EMD required
HI Holding confirmed EMD issued (EMD can only be issued if the ticket is issued)
Upon EMD Void or Refund HD
Upon EMD Issuance HI
Upon AE Booking HN
A/L Response HK / HD
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Steps in Selling and Fulfilling Air Extras (
EMD - A )

• Create a PNR

• Price Anciliary item WPAE or WPAE

• Sell Anciliary item AE1A1

• Issue ETKT WTAAYFCASHKP9

• Issue AE WEMDAE1DPEFCASH

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FINNAIR (AY) Booking Process

• Create a PNR

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FINNAIR (AY) Booking Process

• Price the PNR - WP

A trailer message will be displayed if AE item is
applicable for the itinerary
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FINNAIR (AY) Booking Process

• Display Air Extras Fees WPAE

Service number

• Currently, AY is only selling pre-paid baggage
  ancillary service

• Non-refundable

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Pricing Request Response
WPAE-BGWPAE-BG/ML/IE Subsequent request immediately following a standard WP. New Air Extras display for the specified service(s) in the input entry followed by a trailer message if additional fees for other service types are available.
WPNCAEWPNCSAE Air Extras for Bargain Finder entry. Fare calculation details followed by a trailer message if optional services exist. See Display Only Fees below
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FINNAIR (AY) Booking Process

• Display all applicable fares and types of Air
  Extras offered,
• for a single passenger type - WPAE

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FINNAIR (AY) Booking Process

• Sell an Air Extra

Format AE ltnumber_of_servicesgt Altservice selectgtNltname itemgt
Entry AE1A1N1,2
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Display Ticketing Info
Entry AETKT
Multiple Coupon
This entry is applicable only if there are
multiple coupons involved as in the case of
connecting flights.
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Other Sell Options
Description Format Entry
Sell one AE for a specific service number, with name select AEltnumber of servicesgtAltservice numbergt ltitem numbergt AE1A1N1.1
Sell one AE for a specific service number, with multiple name select AEltnumber of servicesgtAltservice numbergt ltname item numbergt,ltname item number AE1A1N1.1,2.1
Sell two AE for a specific service number for all names in PNR AEltnumber of servicesgtAltservice numbergt AE2A1 (Note - No name select means 2 items for each name)
Sell two AE for multiple service numbers with name select AEltnumber of servicesgtAltservice numbergt ltname item numbergt AE2A1,4N1.1

• Note
• Entry can contain up to 20 individual service
  numbers and/or ranges
• Example
• 1,4-6
• 1,3,5,7
• 1-2,8-10

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FINNAIR (AY) Booking Process

• Enter SSR message - PDBG

Format 3PDBGA-ltNAME ITEMgt or 3PDBGltseg numbergt-ltNAME ITEMgt
Entry 3PDBGA-1 or 3PDBG1-1
End the PNR
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FINNAIR (AY) Booking Process

• Air Extra Status - HD

Airlines system will return with HD Status
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Air Extra Status Codes
Status Codes Status Codes
HN Holding Need
HK Holding confirmed no EMD required
HD Holding confirmed EMD required
HI Holding confirmed EMD issued (EMD can only be issued if the ticket is issued)
Upon EMD Void or Refund HD
Upon EMD Issuance HI
Upon AE Booking HN
A/L Response HK / HD
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Air Extras Booking Cancelling
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Cancel Ancillary Item
Canceling itinerary will not cancel AE
Format AEXltancillary item numbergt
Entry AEX1
AE cannot be modified, must be cancelled
Other Cancel options Other Cancel options
Entry Description
AEX1,3 Cancel ancillary item 1 and 3
AEXALL Cancel all ancillary items in PNR
AEXALLS2 Cancel all ancillary items associated with segment 2
System allows AE cancelation even after EMD
issuance. EMD status remains.
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EMD-S Fulfillment
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EMD ISSUANCE

• Basic requirements

• Carrier must be set as ACTIVE participant in WAEP

• Designate printers

• Issue electronic ticket if required by airline
  (Optional)

• AE status must be HD

• AE items must be purchased by Date/Time (TUL)

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Issuing EMD
Step 1 Issue ETKT

• Alert Message AE items exist

This step is mandatory for EMD-A and EMD-S where
eticket is required
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Issuing EMD
Step 2 Display AE items from retrieved PNR
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Issuing EMD
Step 2 Issue EMD
Format WEMDAEltservice numbergtDPEFltform of paymentgt
Entry WEMDAE1FCASHACXDPE

• FOP must be present in the WEMD entry or in PNR
  5 field
• Two FOPs will not be allowed for EMD issuance
• The FZltcredit card approval codegt is allowed
• DPE Is recommended

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Other EMD Fulfillment Options
Entry Description
WEMDAE3 Single AE
WEMDAE1-4 Range of AE items
WEMDAE1/3/5 Multiple individual AE items
WEMDAE1-3/5 Range and individual items
WEMDAE1/3-5/7 Range and multiple individual AE items
If a selected AE item does not exist, system
will return the following error CHECK AE ITEM
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Display Air Extra item
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Post Issuance
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Accounting Line
Ticketing Field
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EMD-S Record Display (Stat USED)
Format WEMDltitem numbergt WEMDTltEMD numbergt
Entry WEMD3 WEMDT1601810830262

• USED Consumed at Issuance is indicated as Y

• Referenced ETKT number is updated in EMD display
  and in ticket database

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EMD-S Record Display(Stat OPEN)
Consumed at Issuance - N
Airline need to verify if payment is credited to
their account before updating EMD status to USED
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Display AE History
SJC Segment/Journey/Coupon indicator
  P portion (can apply to multiple segments
  S segment (applies to single segment)  
Entry HAE
Vendor MASK (mask was used)
APPIND Fee application per travel
  1 Per one way
  2 Per round trip
  3 Per item
  4 Per travel
  5 Per ticket
RFIC - IATA reason for issuance code RFIC - IATA reason for issuance code
D Financial Impact (As per airline guideline)
RFISC RFI Sub Code
  997 Deposits/Down Payment 98F Ticket Penalty Fee
  98J Misellaneous Charges 996 Refundable Balance
EMD Type
3 Requires fulfillment via EMD-S referencing an ETKT
UAX Update Air Extra XAX Cancel Air Extra
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EMD Audit Trail
Entry DQBEMD
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• EMD Audit Trail Display Options

Description Format Entry
Basic Display Displays for the current date or the most recent reports date DQBEMD DQBEMD
Specify Date - Displays all BSP EMDs issued on June 10 DQBEMD/DltDDMMMgt DQBEMD/D10JUN
Specify date range - Displays all BSP EMDs issued between June 1 and June 30 DQBEMD/DltDDMMMgt-ltDDMMMgt DQBEMD/D01JUN-30JUN
Specify carrier - Displays for todays date (or most recent date) all BSP EMDs validated on CX. DQBEMD/AltCarrier Codegt DQBEMD/ACX
Specify date and carrier - Displays all BSP EMDs validated on SQ issued on July 2. DQBEMD/DltDDMMMgt/AltCarrier Codegt DQBEMD/D02JUL/ASDQBEMD/ASQ/D2JUL
Specify date range and carrier - Displays all BSP EMDs validated on MI issued between July 15 and August 10 DQBEMD/DltDDMMMgt-ltDDMMMgtgt/AltCarrier Codegt DQBEMD/D15JUL-10AUG/AMIDQBEMD/AMI/D15JUL-10AUG
DQB of Eticket is separate from EMD
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Void EMD-S
Format WVltEMD item numbergt
Entry WV2 (enter twice)
Only Same day voiding is allowed
System voids for EMD is the same as today for
ticket system voids
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Void EMD-S
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EMD Plain Paper Documents

• EMD Agent Coupon

Regeneration of Agent Coupon is currently not
supported
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EMD PIR
Regeneration is from DWLIST Entry DP9/3/Item
number
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VirtuallyThere - EMD

• Embedded email

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VirtuallyThere - EMD

• VT website

Click here
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VirtuallyThere - EMD

• VT website

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Question?
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Thank You
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