Why The Hanover

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Why The Hanover

• Selective distribution
• Focused on agent economics
• Local, experienced frontline team
• Innovative solutions
• Broad appetite
• National carrier with a local focus
• Value-added tools and services
• Financial stability

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Why The Hanover for Middle Market

• People Our Middle Market team
• Local experts with high degree of underwriting
  authority
• Service focused with quick decision making
• Acts as broker of capabilities for Hanovers
  products
• Products Tailored specifically for our industry
  solutions
• Full product range offering comprehensive
  protection
• Wide array of unique coverages to differentiate
  your sales and service
• Services Delivering value beyond the coverage
  forms
• Risk Management to help customers mitigate
  exposures
• Claims professionals with deep technical
  expertise across all lines and industries
• Online tools and resources to complement your
  local underwriting team

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The Hanovers Industry Solutions Approach
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• Product and Service Differentiators
• Per Project Aggregate
• Blanket Additional Insured
• Contractors Limited Pollution Liability
  Endorsement
• Equipment Theft Protection/GPS via Risk Solutions
  Partnership with LoJack
• Risk Solutions Jobsite Programs include Risk
  Transfer Best Practices, Safety Programs and
  Protecting Equipment/Securing Equipment in Yard
  or at Jobsite

Target Appetite Appetite is established locally
targeting select commercial and service
contractors

• Additional Coverages to Consider
• Contract Surety
• Commercial Surety
• License Permit Bonds
• Street/Highway Permit Bonds
• Employment Practices Liability
• Private Company Management Liability
• Inland Marine (Contractors, Equipment Coverage,
  Builders Risk)
• Hanover Specialty Insurance Brokers (Pollution
  Professional)

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• Product and Service Differentiators
• Proprietary Brewers Vintners Spoilage and
  Contamination Coverage
• Property in Transit Coverage
• Beer Leakage Endorsement
• Aggregate Limits per Location on General
  Liability Broadening Endorsement
• Product Withdrawal Coverage
• Liquor Liability Coverage (state-specific)
• Equipment Breakdown Coverage
• Risk Solutions Consultation Services for
  Creating a Safety Culture, Alcohol Awareness and
  TIPS Training Program Recommendations, Proper
  Storage of Ingredients, Confined Spaces, Quality
  Control Plans, Working from Heights and Material
  Handling and Disaster Preparedness and Business
  Continuity Planning

• Target Appetite
• Craft Brewers that brew, package, and deliver
  their goods to a variety of markets, including
• Contract Breweries
• Micro Breweries
• Regional Breweries
• Regional Craft Breweries
• Selected Brew Pubs

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• Product and Service Differentiators
• Cultural Institutions Property Broadening
  Endorsement
• Historical Building Valuation Clause
• Fine Arts Coverage
• Sexual Abuse and Molestation Coverage
• Emergency Event Management Coverage
• Customized Risk Solutions Training and online
  e-learning including Employee Screening,
  Professional Boundaries and Abuse Molestation
• Risk Solutions Consultation Services for Fire
  Prevention in Display Buildings and Art
  Restoration Areas, Food Safety in Cafeterias,
  Slip and Fall Prevention, Security Assessments
  (relating to transportation, packing and
  unpacking)

• Target Appetite
• Wide variety of Cultural Institutions whose total
  insured value, including collections, is less
  than 50 million, such as
• Botanical Gardens Arboreta
• Historical Including Sites, Buildings and
  Societies
• Libraries Including Public, Private, Law,
  Corporate, Research and others
• Museums Including History, Art, Children's,
  Science Technology, Transportation and others

• Additional Coverages to Consider
• Contract Surety
• Inland Marine (Collections Coverage/Transit
  Coverage)
• Management Liability (Private Company and
  Nonprofit)
• Miscellaneous Professional Liability (Curators
  EO)
• Ocean Cargo (Worldwide Transit)

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• Product and Service Differentiators
• Educational Institutions Property Broadening
  Endorsement
• Data Breach Coverage
• Emergency Event Management Coverage
• General Liability Coverage Endorsements,
  including
• Broadcast and Publication Liability
• Professional Services Liability for School
  Nurses, Psychologists, Therapists, Counselors and
  Athletic Trainers
• Pollution Liability for Classroom Pollution
  Events
• Defense Cost Reimbursement for Innocent Employees
  who are Charged with Criminal Offenses
• Sexual Misconduct or Sexual Molestation Liability
  Coverage Endorsement
• School and Educators Legal Liability (EO)
• Law Enforcement Professional Liability Coverage
• Customized Risk Solutions Training and online
  e-learning including Employee Screening, Abuse
  Molestation and Bullying Prevention  

• Target Appetite
• Wide range of Educational Institutions,
  including
• Charter Schools
• Colleges and Universities (Small, Private, and
  Public)
• Private K-12 Schools
• Schools associated with Religious Institutions
• Specialty Schools (e.g., Private Instruction in
  Music or Art)
• Vocational/Trade Schools

• Additional Coverages to Consider
• Builders Risk
• Commercial Surety
• Fidelity Crime

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• Product and Service Differentiators
• Equipment Breakdown Coverage
• Product Withdrawal Expense Coverage
• Spoilage and Contamination Coverage
• Seasonal Increase Business Personal Property
  Coverage
• Business Income Extra Expense from Dependent
  Properties
• E-Commerce Coverage
• Data Breach Coverage
• Risk Solutions Consultation Services for
  Disaster Preparedness and Business Continuity
  Planning, Proper Storage of Food Products and
  Ingredients, Exposure to Seasonal Fluctuations,
  Quality Control Plans (including batch testing,
  record keeping and recallability), Vehicle Safety
  and Workers Compensation Safety (including
  hygiene and ergonomics)

• Target Appetite
• Broad range of food manufacturers, including
• Bakeries
• Candy Manufacturers
• Canned, Frozen and Dried Foods
• Cereal Manufacturers
• Coffee and Tea Processing
• Cookie, Chip and Cracker
  Manufacturers

• Dairy Products
• Flavorings and Syrups
• Sauce and Dressing Manufacturers
• Seasoning and Spice Manufacturers

• Additional Coverages to Consider
• Commercial Surety (Supply Bonds)
• Employment Practices Liability
• Fidelity Crime
• Marine (Transit)
• Private Company Management Liability

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• Product and Service Differentiators
• Hospitality Property Broadening Endorsement
• Reservation Systems (Non Affiliated) Worldwide
  Coverage
• Customer Reimbursement Coverage
• Guests Property Coverage
• Hospitality Services Errors Omissions Coverage
• Liquor Liability Coverage (state-specific)
• Broadened Supplemental Payments Coverage
• Risk Solutions Consultation Services for Alcohol
  Awareness and TIPS Training Program
  Recommendations, Back-up Plans/Records, Disaster
  Preparedness and Business Continuity Planning,
  Security and Safe Keeping Procedures of Guests
  Property, Food Safety Procedures and Passenger
  Transport

• Target Appetite
• Midscale to luxury type franchise-owned hotels
  and boutique hotels that cater to the business
  traveler. Target risk characteristics include
• Non-Seasonal
• Non-Resort
• Operated by Experienced
  Management
• High Occupancy Rates

• Limited Common Amenities (e.g., pools , fitness
  centers or conference centers)
• Can Contain Restaurants with Bar and/or Lounge

• Additional Coverages to Consider
• Employment Practices Liability
• Fidelity Crime
• Private Company Management Liability

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• Target Appetite
• Non-profit (501c3) and for-profit organizations
  that provide professional (non-medical) services
  for a disadvantaged population, including
• Addiction Services
• Outpatient Counseling, Supporting/Independent
  Living Services and Facilities, Nonprofit
  Residential Treatment facilities including
  Incidental Detox
• Aging Services
• Adult Day Care, Non-Medical In Home Assistance
  (Companion Care), Meals on Wheels, Senior Centers
• Community Services
• Community Action Agencies, Ethnic-Based Groups
  and Centers, Food Banks, Homeless Shelters,
  Thrift Stores and Goodwill Industries, Temporary
  Housing for Families with Medical Needs and more
• Developmental Disabilities
• Day Programs, Workshops and Vocational Services,
  Group Homes, Intermediate Care Facilities,
  Respite Services, Supported Housing
• Mental Health
• Outpatient Counseling, Residential Facilities,
  Supported/Transitional Living Treatment
  Facilities
• Youth Services
• Boys/Girls Club, Foster Care, Head Start
  Programs, Youth Groups/Services, Mentoring
  Programs and more

• Additional Coverages to Consider
• Commercial Surety
• Fidelity Crime
• Nonprofit Management Liability

• Product and Service Differentiators
• Human Services Property Broadening Endorsement
• Professional Liability
• Abuse and Molestation Coverage
• Emergency Event Management Coverage
• Aggregate Limits per Location on General
  Liability Broadening Endorsement
• Property Damage Legal Liability Coverage
• Business Auto Coverage
• Donated Stock Endorsement
• Customized Risk Solutions Training and online
  e-learning including Employee Screening,
  Professional Boundaries, Abuse Molestation,
  Workplace Harassment, Discrimination and Respect
  Training
• Risk Solutions Consultation Services for Theft
  Prevention and Disaster Preparedness and Business
  Continuity Planning

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• Target Appetite
• Wide range of media services and content
  providers (but excludes large entertainment risks
  and all cable/satellite services provides)
  including
• Advertising Agencies Regional and local
  agencies that plan, create and manage ad
  campaigns
• Broadcasters Radio, TV, and Cable Program
  Networks (with or without towers, antennas and
  satellite dishes)
• Multimedia and Motion Picture Companies Small
  and regional production and distribution

• Additional Coverages to Consider
• Employment Practices Liability
• Inland Marine
• Broadcasters Communication Towers, Antennas,
  Satellite Dishes and Other Equipment
• Builders Risk, Installation Floaters and
  Equipment Floaters
• Miscellaneous Professional Liability (Media
  Liability Coverage for Personal Advertising
  Injury, Intellectual Property, Website Exposures,
  and more)
• Private Company Management Liability

• Product and Service Differentiators
• Communication Property Extension Endorsement
• Coverage for Damage to Broadcasting Towers
• Equipment Breakdown Coverage
• Employee Theft including ERISA Compliance
  Coverage
• Special Event Coverage
• Liquor Liability (state-specific)
• Risk Solutions Consultation Services for Alcohol
  Awareness and TIPS Training Program
  Recommendations, Disaster Preparedness and
  Business Continuity Planning, Theft Prevention
  and Risk Transfer Techniques

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• Product and Service Differentiators
• Manufacturing Property Broadening Endorsement
• Extended Business Interruption
• Dependent Properties
• Deferred Payments
• Molds, Dies, Patterns and Plates Coverage
• Product Adulteration and Contamination Coverage
• Prototypes Coverage
• Consequential Loss to Stock Coverage
• Manufacturers Errors Omissions
• E-Commerce Coverage
• Global General Liability Endorsement
• International Human Resources with Assistance
  Endorsement
• Equipment Breakdown Coverage
• Risk Solutions Consultation Services for
  Disaster Preparedness and Business Continuity
  Planning, Risk Transfer Techniques and Safety
  Procedure Improvements

• Target Appetite
• Machine shops, stampers, tool and die shops,
  sheet metal workers and other accounts that make
  products primarily from metal, including
• Finished products that are not electrified
• Hand tools, containers, furniture, plumbing
  products and building metal
• Low- to moderate-hazard machinery
• Office vending and laundry machinery, low
  horsepower pumps and compressors, dies, tools and
  fixtures, and machine tool accessories
• Non-critical parts, components and assemblies

• Ocean Cargo
• Private Company Management Liability

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• Product and Service Differentiators
• Manufacturing Property Broadening Endorsement
• Extended Business Interruption
• Dependent Properties
• Deferred Payments
• Molds, Dies, Patterns and Plates Coverage
• Product Adulteration and Contamination Coverage
• Prototypes Coverage
• Consequential Loss to Stock Coverage
• Manufacturers Errors Omissions
• E-Commerce Coverage
• Global General Liability Endorsement
• International Human Resources with Assistance
  Endorsement
• Equipment Breakdown Coverage
• Risk Solutions Consultation Services for
  Disaster Preparedness and Business Continuity
  Planning, Risk Transfer Techniques and Safety
  Procedure Improvements

• Target Appetite
• Manufacturers of plastic part components and
  finished products from unexpanded plastic using
  common processes such as
• Extrusion
• Forming
• Lamination
• Molding

• Additional Coverages to Consider
• Commercial Surety (Supply Bonds)
• Employment Practices Liability
• Inland Marine
• Hanover Specialty Industrial
• Hanover Specialty Industrial Property (HSIP)
• Hanover Specialty Insurance Brokers (HSIB)
• Ocean Cargo
• Private Company Management Liability

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• Target Appetite
• Printers that perform printing services for
  commercial and private customers primarily using
  the following processes
• Digital printing, including inkjet
  
  and laser
• Flexography
• Gravure (or intaglio) and relief
  
  printing
• Paper product manufacturers that make packaging,
  sanitary, and stationary paper products from
  purchased paper roll or paperboard stock using
  die-cutting and creasing or storing presses, and
  cutting, slitting, grinding, pressing, gluing,
  wrapping, re-winding, printing and packaging
  machinery

• Additional Coverages to Consider
• Employment Practices Liability
• Inland Marine
• Hanover Specialty Insurance Brokers (Site and
  Product Pollution Coverage)
• Miscellaneous Professional Liability
• Private Company Management Liability

• Letterpress, screen printing
• Lithography
• Thermography

• Product and Service Differentiators
• Printers Errors Omissions Coverage
• Cost to Correct Coverage
• Direct Mailing Services Endorsement
• Equipment Breakdown Coverage
• Graphic Arts Coverage
• E-Commerce Coverage
• Data Breach Coverage
• Electronic Data Processing Equipment Coverage
• Business Income Extra Expense from Dependent
  Properties
• Global General Liability Endorsement
• Risk Solutions Consultation Services for Quality
  Control Procedures, Hold Harmless Agreements,
  Disaster Preparedness and Business Continuity
  Planning and Data Breach

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• Target Appetite
• Accounts that provide professional services,
  primarily operating from an office environment,
  including
• Accounting, Tax Preparation, Payroll and
  Bookkeeping Services
• Architects, Engineers and Surveyors (except
  construction management)
• Consultants
• Design Services
• Document Preparation Services
• Lawyers and Notaries (less than 100 attorneys)
• Research and Development Services (except biotech
  or clinical trials)
• Testing Laboratories (except clinical trials)
• Travel agencies (except adventure tours or tours
  in unsafe locations)

• Additional Coverages to Consider
• Lawyers Professional Liability
• Miscellaneous Professional Liability
• Private Company Management Liability
• Employment Practices Liability
• Inland Marine (high-value Electronic Data
  Processing and Valuable Papers and Records)

• Product and Service Differentiators
• E-Commerce Coverage
• Data Breach Coverage
• Electronic Data Processing Equipment Coverage
• Property Off Premises Coverage
• Valuable Papers and Records Coverage
• Global General Liability Endorsement
• Risk Solutions Consultation Services for
  Disaster Preparedness and Business Continuity
  Planning, Document Protection, Data Breach and
  Security Procedures

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• Product and Service Differentiators
• Real Estate Property Broadening Endorsement
• Data Breach Coverage
• Emergency Event Management Coverage
• Realty Tax Coverage
• Lease Cancellation Coverage
• Retail Anchor Store Income Coverage
• Extended Business Income
• Tenant Relocation Coverage
• Tenant Replacement Expense
• Green Coverage
• Income Coverage
• Contingent Real Property Coverage
• Risk Solutions Consultation Services for
  Disaster Preparedness and Business Continuity
  Planning, Risk Transfer Techniques, Electrical
  Preventive Maintenance and Slip, Trip and Fall
  Prevention

• Target Appetite
• Commercial Real Estate Owners and Managers with a
  majority of their income generated by rents and
  fees from the following real estate types
• Office
• Retail
• Light Industrial Properties including flex
  buildings and warehouses
• Class A condominiums including mixed use
  buildings that include retail, office and
  condominium exposures

• Additional Coverages to Consider
• Builders Risk
• Employment Practices Liability
• Fidelity Crime
• Management Liability (Directors Officers)
• Miscellaneous Professional Liability (Property
  Managers EO)

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• Product and Service Differentiators
• Religious Institutions Property Broadening
  Endorsement
• Data Breach Coverage
• Emergency Event Management Coverage
• Coverage for Fine Arts
• Counseling Professional Liability Coverage
• Religious Institutions Directors, Officers, and
  Trustees Liability Coverage
• Sexual Misconduct or Sexual Molestation Liability
  Coverage
• Risk Solutions Consultation Services for
  Security Action Planning, Theft Prevention,
  Disaster Preparedness and Business Continuity
  Planning, Employee Screening and Abuse and
  Molestation Training

• Target Appetite
• All types of houses of worship, including
• Chapels
• Churches
• Churches with Private Schools
• Religious Congregations with community-based
  activities, such as sponsored youth programs,
  child care and charitable work in the community
• Synagogues Temples

• Additional Coverages to Consider
• Commercial Surety
• Fidelity Crime
• Inland Marine
• Nonprofit Management Liability (Directors
  Officers)

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• Target Appetite
• A wide range of establishments that have been in
  business for a minimum of five years and with
  liquor sales less than 30 of overall sales,
  including
• Family Style
• Full Table Service
• White Linen
• And More

• Product and Service Differentiators
• Seasonal Increase Business Personal Property
  Coverage
• Equipment Breakdown Coverage
• Employee Theft including ERISA Compliance
  Coverage
• Hospitality Services Errors Omissions Coverage
• Liquor Liability Coverage (state-specific)
• Outdoor Property Coverage (including signs)
• Spoilage and Contamination Coverage
• Emergency Event Management
• Risk Solutions Consultation Services for
  Inventory Controls, Exposure to Seasonal
  Fluctuations, Disaster Preparedness and Business
  Continuity Planning, Alcohol Awareness and TIPS
  Training Program Recommendations, Theft
  Prevention and Restaurant Slip and Fall Prevention

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• Additional Coverages to Consider
• Commercial Surety (Sales Tax Bonds)
• Employment Practices Liability
• Inland Marine (Jewelers Block, Furriers Block ,
  Musical Instruments)
• Fidelity Crime
• Private Company Management Liability

• Product and Service Differentiators
• Seasonal Increase Business Personal Property
  Coverage
• Brands and Labels
• E-Commerce
• Data Breach
• Property In-Transit
• Sewer Backup
• Outdoor Property Coverage (including signs)
• Product Recall Coverage
• Global General Liability Endorsement
• Business Income Extra Expense from Dependent
  Properties
• Risk Solutions Consultation Services for Storage
  and Sprinkler Adequacy, Theft Prevention,
  Disaster Preparedness and Business Continuity
  Planning, Exposure to Seasonal Fluctuations,
  Inventory Control Procedures, Slip and Fall
  Prevention, Parking Lot Maintenance

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• Target Appetite
• Businesses engaged in a variety of sports,
  health, and fitness activities, including
• Amateur Sports
• Amateur Organized Sports Teams and Leagues,
  Amateur Tournaments and Events, Athletic
  Conferences, Coaches and Officials, Sports
  Complexes
• Auxiliary Operations and Services
• Child Care, Massage Therapists, Spas, Saunas and
  Whirlpools, Swimming Pools, Tanning Salons
• Fitness and Recreation Sports Centers
• Aerobic Studios, Fitness Centers, Health Club
  Facilities, Tennis Clubs, Yoga and Pilates
  Studios
• Sports and Recreation Instruction
• Coaches Clinics, Dance Schools and Programs,
  Gymnastics Clubs, Sports Training Clinics, Youth
  Sports Camps Clinics

• Additional Coverages to Consider
• Commercial Surety
• Employment Practices Liability
• Fidelity Crime
• Inland Marine
• Private Company Management Liability (Directors
  Officers)

• Product and Service Differentiators
• Sports Fitness Property Broadening Endorsement
• Money and Securities Health Club Members Guests
  Coverage
• Personal Effects and Health Club Members and
  Guests Personal Property on Premises Coverage
• BI/EE Off Premises Events Cancellation Coverage
• Sexual Abuse Coverage
• Emergency Event Management Coverage
• General Liability Broadening Endorsement
• Data Breach Coverage
• Customized Risk Solutions Training and online
  e-learning including Employee Screening,
  Professional Boundaries and Abuse Molestation
• Risk Solutions Consultation Services for Disaster
  Preparedness and Business Continuity Planning

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• Product and Service Differentiators
• Selective distribution gives a competitive edge
  by providing access to distinct products
• Expert, local underwriting resources with
  national product claims and loss control
  services, all supported by regional technology
  experts
• Broad, flexible appetite with over 30 NAICs,
  offering proprietary classes and rates
• Innovative and comprehensive product suite with
  Business Owners Policy and Commercial Package
  Policy options to fit customers current and
  future needs including
• Industry-specific Broadening Endorsements BOP,
  Property, and General Liability
• Three coverage options for Errors Omissions
• Total Account solutions including BOP, Commercial
  Package, Errors Omissions, Auto, Workers
  Compensation, and Umbrella
• Specialized coverages including Data Breach,
  International Coverage, Product Recall and more
• Support and financial strength of a fast growing,
  A rated, leading insurance company
• Risk Solutions consultation services include
  quality control

• Target Appetite
• A wide range of Information Technology,
  Electronics Manufacturers and Telecommunications
  Services businesses, including
• Information Technology
• Programmers, packaged software developers,
  website designers, systems integrators, data
  processing services, IT staffing, IT consultants,
  and more
• Electronics Manufacturers
• Manufacturers of various types of electronic
  components, computer peripherals and
  communication equipment
• Telecommunication Services
• Service providers including billers and
  re-sellers, video conferencing, paging, and other
  communication services

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• Additional Coverages to Consider
• Commercial Surety (Supply Bonds)
• Employment Practices Liability
• Hanover Specialty Industrial
• Hanover Specialty Industrial Property (HSIP)
• Hanover Specialty Insurance Brokers (HSIB)
• Inland Marine (Transit Coverage and Warehousing)
• Ocean Cargo
• Private Company Management Liability (Directors
  Officers)

• Target Appetite
• Broad range of wholesalers and distributors, with
  more of our appetite in the durable goods area.
  Examples of target classes include
• Apparel and Piece Goods
• Electrical and Electronic Products
• Furniture and Home Furnishings
• Hardware, Plumbing and Heating Equipment
• Household Appliances
• Industrial and Service Paper
• Machinery (excluding construction, mining and
  agricultural)
• Medical, Dental and Hospital Equipment
• Metal Service Centers
• Office and Other Commercial Equipment
• Stationary

• Product and Service Differentiators
• Equipment Breakdown Coverage
• Seasonal Increase Business Personal Property
  Coverage
• Business Income Extra Expense from Dependent
  Properties
• E-Commerce Coverage
• Data Breach Coverage
• General Liability Broadening Endorsement
• Global General Liability Endorsement
• Auto Broadening and Broadened Towing and Labor
  Endorsements
• Risk Solutions Consultation Services for Storage
  and Sprinkler Adequacy, Quality Control, Theft
  Prevention, Packing and Shipping and Disaster
  Preparedness and Business Continuity Planning

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Broad Appetite. Local Approach.

• Industry
• Local industry message
• Industry
• Local industry message
• Industry
• Local industry message
• Industry
• Local industry message
• Industry
• Local industry message

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Value Beyond the Coverage Forms - Risk Management

• Hanover Risk Solutions
• Hanover Risk Solutions is committed to positively
  impacting your customers by providing ongoing
  professional, timely, and solution-focused risk
  management service.
• Here are just a few things that set us apart
• More than 60 consultants and support staff
• Extensive knowledge in over 130 industries
• Site surveys, loss analysis and expert hazard
  control evaluations and presentations
• Agency-hosted seminars and training programs to
  benefit customers
• Risk Solutions website provides on-demand access
  to safety checklists, white papers, training
  courses and discounts on safety services
• Visit the website - www.hanover.com/risksolutions

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Value Beyond the Coverage Forms -Hanover Claims

• The Hanover Claim Organization
• Hanover Claims has developed deep technical
  expertise across all lines and industries and
  consistently goes above and beyond for you and
  your customers.
• Heres why winning agents entrust their most
  valued customers with the Hanover Claim
  Organization
• 1,200 claim employees
• 16 field offices
• 24/7 claims reporting
• Special Account Claim Services and Affinity
  Program Claim Services
• Best-in-class industry partners like Enterprise
  Car Rental, Safelite-Solutions and Identity Theft
  911

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• Brings you the latest underwriting, product,
  business information, sales and marketing tools
• Tools and materials aligned by industry so you
  can
• Profile risks using appetite information
• Browse high-level product coverage information
• Download supplemental applications
• Pull key differentiators to sell our value
• Access up-to-date marketing materials
• Leverage Risk Management tools and resources
• Ease of access to information on all of our
  franchise capabilities, including Specialty Lines
• Links to support resources, such as
  BusinessBuilder and The Agency Place (TAP)

Visit the website - www.hanover.com/agentsolutions
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Value-Add Services BusinessBuilder

• Online tool gives you 24/7 access to our full
  library of agency sales tools and marketing
  materials
• Easy-to-find materials organized by industry,
  line of business, etc.
• Marketing pieces can be
• Customized with your logo, phone, web URL, etc.
• Printed from your personal printer
• Downloaded and saved to your desktop or emailed
  to customers
• BusinessBuilder helps you market in minutes and
  sell in seconds
• Win and retain more business by promoting your
  agency value
• Stand out from the competition, differentiate
  your agency and strengthen your brand

Access the tool - http//www.hanover.com/agents/b
usinessbuilder.html
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The Power of The Hanover
World Class Property and Casualty Company
Deep Partnerships withWinning Agents
World ClassProduct and UnderwritingCapability
Responsive Service Deliveryvia Cost
Effective OperatingModel
Strong Financial Position
World Class People
Strong Culture of Execution
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Insert Local Contact Information
114-1643 5/14