MANAGING CAPABILITY

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MANAGING CAPABILITY

• Ron McLaren
• Operations Manager, The SFIA Foundation

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Agenda

• Introduction
• What is SFIA
• How it is used
• Users experiences
• How does it relate to EQF
• Summary

IN 20 MINUTES MUST GO QUICKLY BUT SPEAK SLOWLY
! Festina lente
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Who is Ron McLaren

• ICL/Fujitsu Services
• Set up and led a Technical Professional Community
• created professional framework
• for 13,000 technical staff in 25 countries
• 16 professional profiles
• not Job Descriptions what I do
• but Professional Profiles what I am
• Fundamental change across the company
• development and deployment of staff
• Invited to help define SFIA

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SFIA

• Created by the IT industry for the IT industry
• Contributors EDS, IBM , Microsoft , Oracle,
  Fujitsu, Aviva, and many others
• Built by professional managers with real
  experience of skills management, not by
  theoreticians
• Non-profit organisation (no Government funding)
• Council of 30 users and service providers

MAKING THE ORGANISATION WORK BETTER
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SFIA today (Version 4)

• Used by thousands of organisations
• in over 100 countries
• Accredited Partners Consultants
• big consultancies (PA, Deloitte,
  IBM)recruitment, salary survey services,
• hundreds of trained consultants
• Adopted by professional bodies, IFIP, ITIL/itSMF
• Imitated by ECF ?
• Updated every three years users participate
• Available in English, Japanese, Chinese, Spanish
• German and Italian scheduled for 2010

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What is SFIA
SFIA defines 7 levels
Levels that really work
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Context
example Analytical
example Business analysis
Experience
Qualifications
example UML
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The Capability Management Cycle
and some typical problems
We dont know our overall capability We are
compartmentalised, working differently People are
in silos
Know, plan, manage
Wrong people at interview
Acquire
Reward
How does our pay compare with other organisations?
We dont have the right skills I dont get
interesting work
Deploy
Develop
Do I get any training? How do we develop
people? Do they learn useful things?
Assess
EXIT
Our best people leaveWhy?
I dont agree with my managers assessment How do
you get promoted around here?
Organisations use SFIA to make these processes
work better
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• Operate in 100 countries
• 174 000 employees
• Turnover 40 billion
• Business model
• Business Partnering, Innovation, Services,
  Architecture planning

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RESULTS

• Skills development focussed on business need
• Standard Roles Profiles
• Aligned to Industry Best Practice (SFIA)
• External Accreditation
• New skills defined
• Business Partnering/Relationship Management
• Strategic Vendor Management
• Portfolio Management
• Key to aligning IT with the business

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UK Government IT Profession
Quote for this Conference from the Cabinet Office
...

• Central Govt spends 16 billion a year on IT
• Huge improvement if people used more effectively
• Decided to base IT Profession on SFIA , because
• Established, well known and open standard
• No cost to employers
• Supported by the SFIA Foundation which is not for
  profit
• Simplicity and broad scope meet Governments
  needs for a framework that could be used in any
  Government organisation, however large or small.
• Provides all public sector IT organisations
  with a common language to describe the skills
  and attributes required of IT professionals

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All Government Departments

• Departments develop a consistent approach to
  identifying skills and skills gaps
• Role profiling design of organisation and teams
• Recruitment, both internal and external job
  advertisements conform to and use SFIA levels and
  descriptors
• Performance management and identification
• Talent management and workforce planning
• Sharing of people, ideas and best practice within
  and between organisations right across the wider
  public sector
• Targetted training

Now widely used on Local Government London
Borough of Camden saving 2 million/year
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• 430 million e-mails every year
• 2000 every working minute
• 200 million phone calls each year
• 6 million people use the web site every month
• Peak 50,000 concurrent users
• 395,000 tax assessments in one day
• They collect money 435 billion
• 1300 IT Staff in gt20 locations 2000 contractors

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• Standard Roles defined and assessed with SFIA
• Staff assessed against roles (on-line system)

Results Better control of management must use
approved Role Profiles Training plans focussed
on business need Objective assessments more
objective, agreed Recruitment faster and
better Future skills needs accurately
identified SFIA Established as part of their
management system
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European Central Bank

• Competence framework based on SFIA
• 86 skills cover ECBs needs
• Use in appraisal, development, training plans
• Skills focus managers invest more time
• Business strategy is skills-aware
• skills impact of strategy is clear
• clear targets for skills
• Basis for talent management
• Training plans business need

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• Colt Telecom
• A leading European provider of business
  communications
• 13-country 25,000 km network
• metropolitan networks in 34 major European cities
• with direct fibre connections
• 420 permanent IT staff
• Wanted to improve development motivation
• career development
• clearer roles and responsibilities

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• Roles and development plans aligned with SFIA
• Performance reviews every 6 months
• High-potential development programme
• Managers trained to use SFIA
• Skills correctly aligned across countries
• Careers and expectations staff satisfaction
• Reduced resource costs
• Skills aligned to functional goals
• SFIA helped identify missing roles
• Provides basis for criteria-based interviewing

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Professional development The influence of SFIA
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SFIA EQF look similarbut measure different
things

• SFIA EQF Levels 1-3 similar

• EQF Level 8

demonstrate substantial authority, innovation,
autonomy, scholarly and professional integrity
and sustained commitment to the development of
new ideas or processes at the forefront of work
or study contexts including research
Highly educated has at least a Masters
degree, can make very complex decisions

• SFIA Level 7

Can be CIO (Chief Information Officer)
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SFIA and EQF
A tool for management
Experience
Qualifications
A tool for education Information for managers
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www.sfia.org.ukwww.sfia.cl
The right skilled peoplein the right place at
the right time
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Job Descriptions
Many people (91), many (but only 7 on this slide)
job descriptions
person specification what skills and knowledge
are needed
Confusion ! New Job descriptions every
month Costly bureaucracy to evaluate We still
dont know our capability
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Professional Profiles
91 people with related skills 7 job descriptions
Benefits manager (8)
Business consultant (12)
Systems acceptance (7)
Requirements analyst (13)
Business unit liaison (8)
Information advisor (22)
Information specialist (21)
Job description says This job needs a BA3 with
experience of ...
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Six categories
and 20 subcategories
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This is really the last slide
www.sfia.org.ukwww.sfia.cl