CPR for the COMMUNCICATION CHALLENGE

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CPRfor the COMMUNCICATIONCHALLENGE
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CPR for the Communication Challenge

• How we communicate
• Verbal
• Written
• Listening
• Silence
• Body language
• Electronic

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CPR for the Communication Challenge

• Are you a Communications Leader or a Bust?
• Should you care?
• Where do you want your career to go?

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CPR for the Communication Challenge

• Communications
• Impacts the first and last impressions you
  present
• Enhances or diminishes your business image
• Announces who you are to colleagues and friends
• Reflects that you either embrace or avoid
  cultural and generational sensitivities.

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CPR for the Communication Challenge

• Are You Burger Girl

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CPR for the Communication Challenge

• Signs that you are Burger girl or guy
• Loud, obnoxious
• Lots of personal calls at work
• Everyone knows your business
• Everyone knows your lack of work ethic
• Not dressed for success
• Service, Ill show you service
• I am speakin anglishh
• I right anglishh good too

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CPR for the Communication Challenge

• Just because youre the boss

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CPR for the Communication Challenge

• Did you see signs of poor communication?
• Silence
• Staring
• Body language
• Failure to accept responsibility
• Focus on perceived injustice
• Sending an e-mail while angry

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CPR for the Communication Challenge

• The Power of E-Mail (or stupidity of)
• If your email is emotionally charged, walk away
  from the computer and wait to reply.
• Do NOT TYPE IN ALL CAPS. That's yelling or
  reflects shouting.
• If you bold your type, know you are bolding your
  statement and it will be taken that way by the
  other side - X10!
• Address your contact with the appropriate level
  of formality and make sure you spelled their name
  correctly. Spell check.

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CPR for the Communication Challenge

• The Power of E-Mail (or stupidity of)
• Include a courteous greeting and closing. Helps
  to make your e-mail not seem demanding or terse.
• Read your email to ensure the tone is that which
  you desire.
• Are you using proper sentence structure? First
  word capitalized with appropriate punctuation?
• typing your emails in all small case gives the
  perception of lack of education or laziness.

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CPR for the Communication Challenge

• All of your communication speaks to who you are
• Someone I would like to hire.
• Someone I would like to mentor or coach.
• Someone I would like to promote.
• Someone I want on my team.

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CPR for the Communication Challenge

• There are seven essential elements to successful
  business communication
• Structure Opening, body, close
• Clarity Clear message
• Consistency Message does not change
• Medium Use the medium that allows greatest
  accuracy, comprehension, time cost
• Relevancy Message important to reader
• Primacy/Recency Power and memorability of
  opening and closing
• Psychological Rule of 72 Dont overload. 5-9

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CPR for the Communication Challenge

• Questions