All In One Call Center Solution

1
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CTI Server IVR/ACD/DRS
CRM??????
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Agent
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LAN
4
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LODON DATA CENTER
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USB MINI????
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SMS??
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Quick DRS??????
PABX
PSTN
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Quick DRS
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14
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PSTN
Hub/Switch
E11
IP-Phone
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Hub/Switch
VoIP Server
E11
????? TeleContact Server
Hub/Switch
IP-Phone
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????IP??
15
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CTI??? ????,????,????
CENTREX ????
16
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CRM??????
DRS?????
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WEB???
Internet
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TELESynergy PCX CM ?????
20
Outbound????

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21
Components
IVR
CRM
PBX
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ACD
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22
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96296????
96296????
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96296????
TeleSynergy CTI??
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Agent
Agent
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LAN
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23
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IVR????
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24
CENTREX?????
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26
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VOIP??
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Internet
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VOIP?? IP???
27
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Internet
28
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29
Quick Marketing 2.0
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30
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31
????????,???????
PSTN
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E1??
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Quick CALL ??
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E1??
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32
4S?IVR??
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33
????????????,???????????? QuickCall???PBX?VM?? ???
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???? LAN?VPN??
????/?????
301
302
303
PBX
E1/PRI??
VM?? ???????
Agent
Agent
Call Center
CRM?? ?????
LAN
34
????????????,????????????? ???????????,??QuickCall
??????? QuickCall???PBX?VM??,?????????????DID?? Qu
ickCall???????????????
???? LAN?VPN??
????/?????
301
302
303
PBX
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VM?? ???????
Agent
Agent
Call Center
CRM?? ?????
LAN