Chief Information Officers (CIO)

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Chief Information Officers (CIO)

• Ravi Raina

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• Training Course
• for
• Chief Information Officers (CIO)
• Government of Iraq
• Ravi Raina

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Objective of the course

• What we want to achieve?
• To enhance skills and know how of CIOs through
  basic training in leadership, strategic and
  operational management, ICT application in public
  sector, e-Governance, IT systems, project
  management, IT services and related subjects

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Structure and scope

• Foundation Modules
• Modules 1, 2, 3
• CIO concept, Structure, Role and Skills,
  Leadership and Management skills know how
• Practice Modules
• Modules 4, 5, 6,7, 8 and 9
• ICT systems, E-Governance, E-GIF, E-Services,
  Project Management and implementation, IT
  security and IT Services, IT Governance and
  Control etc.

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Approach and Methodology

• Discussions Concept and Techniques
• Exposition of International best practices
• Technical Standards and Frameworks
• Participatory and interactive
• International cases and examples
• Exposition of applicability in Iraq
• Study of background technical documents

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Module 1 CIO concept, structure and role
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Module Objective

• Develop understanding of the CIO concept,
  structure and role in the context of e-Government
  development in Iraq through exposition of the
  international best practices and know how.

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Structure and Scope

• What is CIO Concept
• What structure is required for optimal
  functioning of CIOs.
• Explore international developments and best
  practices for developing and implementing CIO
  concept and structure
• Discuss and explore development and
  implementation of CIO in Iraq- explore
  challenges and opportunities

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Overview CIO Concept

• Traditional Information Management practices and
  Organization
• Information Management Imperatives in emerging
  knowledge societies
• .
• CIOs as engines for E-Government development,
  implementation and management.

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What is CIO Structure

• Exploring background Organizational Concepts
• Functional Structure
• Multilevel Pyramidal Structure
• Command and Control
• Flexi-Organization
• Project Organization

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Traditional Organizational Structure
Chief Executive Officer (CEO)
Vice President Operations
Vice President Business, Development
Vice President Administration and Finance
Administration and Accounts Manager
Customer Manager 1
Operations Manager 1
Operations Manager 2
EDP Manager
Customer Manager 1
Market Research
Operations Manager 3
Market Research
Data Centre
Maintenance In-charge
Data Centre
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Development and Implementation of CIO concept
and Structure in Public Sector- Opportunities
Challenges
S.N Characteristics Private Sector Public Sector
1 Management Control Shareholders Voters
2 Organizational Culture Flexible, Dynamic and result based Authoritarian and procedure and rule based
3 Customer Consumer and end user Citizens
4 Motivation Profit and Service Rule based service delivery
5 Working Environment Competitive Monopoly
6 Risk Can take higher level of risk Risk-averse
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Role of a Chief Information Officer

• Meeting the Changing Technical Needs of the
  Organization (Architecture Manager),
• Building a Reputation as a Knowledgeable Business
  Executive (Proven Businessperson),
• Orchestrating the Successful Implementation of
  the IS Strategy (Operations Supervisor), and
• Maintaining the Proper IS Staff (Personnel
  Developer).
• Change Manager

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CIO Tasks And Skills
S No Role and Tasks Required Skills
1 Conceptualise, Plan, Execute, Monitoring control Management Skills
2 Human Resource Management and leadership Management and leadership skills
3 Coordinate, negotiate and collaborate Communication management skills
4 Strategies, Policies and systems development Strategic Management skills, ICT domain know how
5 Technical Leadership, ICT contracting and project management ICT Domain know how and skills, project management
6 E-Government and E-Services development IT service management, IT governance and public sector administration
7 E-Government Champion Change Management
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International Development and Adoption of CIO
Concept
S. No CIO Ranking Country
1 1 United States of America (1)
2 2 Singapore (3)
3 2 Canada ( 2)
4 4 Japan ( 4)
5 4 Korea ( 5)
6 4 Taiwan ( 7)
7 7 Australia (8)
8 7 Malaysia ( 14)
9 9 United Kingdom (9)
10 10 Thailand ( 17)
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CIO Support Structure- International Examples
S. No Country Organization- supporting and implementing CIO Remarks
1 USA Office of Management and Budget (OMB) Presidents Office CIO supported by legislation, CIO Council and CIO University exists
2 UK Cabinet Office Cabinet Office as the top civil service office provides support
3 Canada Treasury Board of Secretariat (TBS) Excellent technical support to the CIO through CIO Secretariat, Comprehensive Framework for the CIO.
4 Singapore Info-Communications Development Authority Sharp Focus on E-government by the CIO, Excellent citizen-centric services including very high capability for online transactions
5 Australia Department of Finance and Administration (DFA) Support by the CIO to Information Management Strategy Committee (IMSC), Marketing of E-government services 9.
6 Thailand Ministry of Science and Technology Development of National Digital Nervous System
7 Sri Lanka Information and Communication Technology Agency of Sri Lanka (ICTA). CIOs as Chief Innovation Officers, eventually becoming Chief Information Officers .
8 Hong Kong SAR Department of Commerce, Industry and Technology (DCIT) Sharp focus by the CIO on Business and Community .
9 Malta Office of the Prime Minister (OPM) Best Coordinating Role by the CIO
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Typical CIO Organizational Structure in Public
Sector
Minister
Secretary to the Ministry
Dy. Secretary
Dy. Secretary2
CIO
DB Manager
Change Manager
Systems Manager
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Typical Structure of CIO Council
CHAIRMAN OF CIO COUNCIL
Executive Committee of the CIO Council
SECRETARY OF CIO COUNCIL
CIO Ministry of Finance
CIO Ministry of Interior
CIO Ministry of Foreign Affairs
CIO Ministry of Defence
CIO Ministry of nomy
CIO Ministry of Economy
CIOs of other Ministries and Dept.
Members