Airports

1
Airports Gateways to the world
2
Airports Gateways to the World

• Learning objectives -
• Categorize airport design
• Describe the major functions of airport
  management
• Discuss aircraft seat comfort
• Describe airport security

3
Evolution of Airport

• Started off as simple level fields
• Converted into huge terminals, air and land
  traffic congestion
• Equipped with runways, navigation aids, and
  ground facilities needed for air travel

4
Evolution of Airport

• Passenger terminals - flight operations center
  with weather office and control tower, security
  procedures, food and beverage catering facilities

5
Evolution of the Airport

• Singapores perspective - Kallang Airport, Paya
  Lebar Airport follows by Changi International
  Airport.
• Changi Airport - T1, T2 and T3 (due completion
  in 2007), Budget Terminal, CIP (Commercially
  Important Person) Terminal

6
Evolution of the Airport

• Airport Operations big business
• Important economic contributors
• Many jobs opportunities

7
Changi International Airport

• Served by 78 airlines
• More than 3,800 weekly flights
• Over 170 cities in the world

8
Changi International Airport

• 30.35 million passengers passed through Changi
  Airport in 2004
• 23.1 growth over 2003 24.67 million
• 19 awards and accolades e.g. Best Airport in the
  World and Best Airport in the Asia Pacific

9
International Airports

• Chicagos OHare, Dallas-Fort Worth International
• Los Angeles International, Narita International
  Airport
• JFK International, Newark International Airport

10
Airport Design

• Linear Design
• Pier Design
• Satellite design
• Transporter design

11
Flight Operations and Control Tower

• Flight crews make their flight plans and
  meteorologists prepare weather forecasts
• Control Tower - nerve center of an airport
• Air traffic controllers keeping aircraft at a
  safe speed and distance

12
Flight rules

• Day and fair-weather conditions - Visual flight
  rules (VFR)
• Night and bad-weather conditions requiring
  instrument flight rules (IFR)

13
Airport Management

• In Singapores context, run by CAAS (Civil
  Aviation Authority of Singapore) under the
  Ministry of Transport. CAAS provides licensing
  and flight personnel
• Negotiates Air Services Agreement
• Safe, smooth and efficient airport operations

14
Airport Management

• Fixed-base operators (FBOs) companies that
  provide ground services and support to the
  aviation industry
• Singapores equivalent would be CIAS (Changi
  International Airport Services), Singapore
  Airport Terminal Services (SATS) and Swissport
  (Candover Investments and KLM Airlines)

15
Airport management

• CIAS Group is an integrated ground-handling
  service provider at the Singapore Changi Airport,
  provides a comprehensive range of services, for
  example, airfreight handling, inflight catering,
  passenger service, baggage handling and ramp
  handling at the airport

16
Airport Revenues

1. Landing fees
2. Parking
3. Concessions
4. Airport executive clubs

17
Airplanes

• Major Players are Boeing and Airbus
• Boeing planes include 777, 747, 737, 767
• Airbus 340 and the latest 380

18
Aircraft comfort

• Comfort considerations
• Portable electronic devices
• Smoking
• Seat information

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Passenger Air Travel Process

• Passenger Flow
• Check-in
• Boarding passes
• Ticket lift

20
Passenger Air Travel Process

• No-shows
• Voluntary denied boarding compensation

21
Baggage Handling

• Baggage check-in options
• Hand-carry b) check-in

22
Baggage Handling

• Excess baggage
• Lost baggage

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Special requests

• Window/aisle seat/centre row
• Halal food, vegetarian food, kids meals
• Assistance - wheelchair, obese persons, medical
  conditions

24
Flight attendants

• Preflight duties - expected weather conditions
  or potential passenger problems
• Inflight duties - distribute pillows, blankets
  and reading materials
• Postflight duties - lost and found items

25
Passenger Safety

• 911 World Trade Centre terrorism, the ways
  airports used to operate no longer valid
• More securities are made to avoid a repeat of the
  911

26
Passenger Safety

• Singapore - more armed military personnel with
  the police to display presence
• Tightening baggage and personal screening creates
  28,000 new jobs

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Summary

• It explains the evolving roles of an airport
• from small airfield to a very sophisticated
  navigational hub.
• Different government agencies that play their
  parts in ensuring the smooth running of the
  airports and its facilities.