SVS03

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OnStars Public Safety Outreach
2008
Special Edition To instruct PSAPs in New Jersey
on how OnStar will provide their service to the
statewide 9-1-1 network
SVS03
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OnStar and the Public Safety Community

• OnStar services began in 1996
• Real-world validation
• More than 80,000 Automatic Crash Responses and
  35,000 Stolen Vehicle Location requests to date
• OnStar has developed quickly, primary focus
  includes
• Enhanced OnStar safety and security services
• Improved Public Safety interfaces and operational
  effectiveness
• Multiple language and TTY capabilities

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A Month in the Life of OnStar
Automatic Crash Response 2,300 / Month
Emergency Services 11,000 / Month
Good Samaritan 6,000 / Month
Stolen Vehicle Location Assistance 700 / Month
Remote Unlock 65,000/Month
Roadside Assistance 33,000 / Month
OnStar Vehicle Diagnostics
gt2.7 Million Emails sent (Jan 08)
Remote Diagnostics (on demand) 71,000 / Month
Turn-by-Turn Routes Delivered 560,000 / Month
OnStar Hands-Free Calling gt 30 Million
Minutes/Month
One Very Hardworking Button 88 Million Cumulative
Service Interactions
Monthly average (Dec 07 - Feb 08)
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OnStar Today

• More than 5 million Subscribers
• 88 million subscriber interactions to date
• Standard equipment on most GM Cars, Trucks and
  SUVs
• OnStar services are available in the U.S. and
  Canada

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OnStar How It Works
Features
GPS Satellites

• GPS positioning
• Vehicle integrated hardware and sensors
• Three Button Assembly
• Vehicle Communication Integration Module
• External GPS and Cellular Antenna
• In-Vehicle Sound System
• Microphone
• Cellular wireless connectivity
• Voice and data connectivity
• Live Advisors 24x7,
  365 d/yr

National Cellular Network
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OnStar How It Works
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OnStar How It Works
PSAP

• Call Center routes through VoIP service provider
  to N.J. 9-1-1 network to deliver call to correct
  PSAP

New Jersey 9-1-1 Network
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Automatic Crash Response OnStar Emergency Services
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OnStar Emergency Services

• Personal In-Vehicle Emergencies
• Medical Problems of All Types
• Routes to Hospitals and Other Service Points

• Good Samaritan Calls
• Vehicle crashes
• Road hazards
• Criminal activity

• AMBER AlertInformation
• Linked with National Center for Missing and
  Exploited Children
• More than 5 Million Subscribers with eyes on the
  Road

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OnStar Automatic Crash Response

• ACR Sensors provide critical crash data that can
  be passed along to help you better understand
  the crash
• Location
• Air bag deployment
• Direction of impact force
• Delta V
• Multiple severe impacts
• Rollover (phasing-in)

• TIP
• Be sure to ask the OnStar Advisor if crash
  details are available!

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Automatic Crash Response OnStar Emergency Services
How the call will appear on the New Jersey 9-1-1
Network ALI Screens
VOIP VPC CALL 866-866-5006
082434 09-26-07 ONSTAR TELEMATICS CALL
CENTER 0000000 ELIZABETH
NJ 040.663633 074.20611 UNC
VOIP ESRD 732-211-3282 ESN
0115 ELIZABETH POLICE ELIZABETH POLICE 908
558-2083 ELIZABETH FIRE 908
558-2083 ELIZABETH AMBLSVC 908 558-2083
LEC TRDO
Phone number for the OnStar Call Center Call
routed based on location received by OnStar from
vehicle Latitude and Longitude provided by the
vehicle passed on to the 9-1-1 Network
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Automatic Crash Response OnStar Emergency Services
Mapping the latitude and longitude provided
should display the location
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Automatic Crash Response OnStar Emergency Services

• Dedicated Teams handle Automatic Crash Response,
  Emergency and Stolen Vehicle Location Services
• Emergency Teams receive fifteen weeks of training
• General OnStar Training
  (6 Weeks)
• Emergency Training includes APCO Training
  (5 Weeks)
• Stolen Vehicle Location Assistance
  (4 Weeks)

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OnStar Crisis Assist
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OnStar Crisis Assist Overview
Provides a central point of contact, assistance
and information for subscribers during severe
weather, natural disasters or other crisis
events. In the event of a hurricane, tornado,
earthquake or other crisis events OnStar Crisis
Assist can connect to Emergency Services plus
provide

• Provide Hospital Directions/Availability
• Fuel Availability information
• Special Needs Assistance
• Utility Up-Time Information
• Crisis Situational Information.

• Evacuation Routes
• Connection to Loved Ones
• Real-time Hotel Availability/Reservations
• Links to Centralized Shelter, Food/Water and
  Medical Supply Information

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OnStar Crisis Assist Overview
Crisis Affected State California Subscribers
Impacted 437,739
Crisis Assist Recent technologies have been
developed to provide Real-time crisis information
to advisors during crisis events Any OnStar
vehicle that contacts OnStar from a crisis
specific geographic area will be routed to
specially trained crisis advisors for help Crisis
Assist services are available regardless of
subscription package
OnStar Crisis Advisor
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How OnStar Can Help Public Safety

• Communication to more than 5.0 million
  subscribers
• Evacuation routes
• Targeted Crisis Messaging can be provided to
  OnStar subscriber base to increase preparedness
• Provide situational updates to/from subscribers
  and communicate with Public Safety agencies
• Geographic mapping of OnStar points of service
  show increases in call volume
• Helps Public Safety Emergency Operations Centers
  (EOC) understand overall impact in affected areas

• Crisis information

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OnStar Stolen Vehicle Services
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OnStar Stolen Vehicle Location Assistance
OnStar has worked with Law Enforcement in efforts
to locate some 35,000 stolen vehicles
Personal Privacy is extremely important to
OnStar. A stolen vehicle must have a Stolen
Vehicle Report
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OnStar Stolen Vehicle Location Assistance

• OnStar provides stolen vehicle location only to
  Law Enforcement
• OnStar has no service to provide an owner with
  vehicle location
• If an owner calls OnStar first, we will connect
  with Law Enforcement
• Stolen Vehicle Report will be made
• OnStar will simultaneously work to locate the
  vehicle. This was an important process change

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New For 2009
OnStar Stolen Vehicle Slowdown
NHTSA Traffic Statistics data MY 2006
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OnStar Stolen Vehicle Slowdown

• Designed to help reduce high speed pursuit of
  stolen vehicles
• Subscribers are the control point
• Subscribers are able to opt-out of the service
• Vehicle must be reported stolen by the subscriber
  and a police report created
• OnStar will only provide location to Law
  Enforcement and will not activate Stolen Vehicle
  Slowdown until Law Enforcement requests

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OnStar Stolen Vehicle Slowdown Process

• 1. Subscriber contacts OnStar
• 2. Reports stolen vehicle, OnStar asks
• Have you reported the theft to Law Enforcement?
• If yes, OnStar gets information and contacts Law
  Enforcement
• If no, OnStar uses database to contact
  appropriate Law Enforcement

• 1. Subscriber contacts Law Enforcement
• 2. Reports vehicle stolen, Law Enforcement ask
• Does your vehicle have OnStar or any other
  device?
• If OnStar, call 1-888-4-OnStar
• If other, respond accordingly

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OnStar Stolen Vehicle Slowdown Process
3. OnStar immediately begins searching for
vehicle and advises whether Stolen Vehicle
Slowdown is available
4. Law Enforcement verifies the vehicle will be
treated as stolen 5. OnStar locates the vehicle
and provides location to Law Enforcement. 6. LE
advises when visual contact is made, confirms
correct vehicle through OnStar flashing the
hazard lights, confirms conditions are safe, and
then requests Vehicle Slowdown 7. OnStar deploys
Stolen Vehicle Slowdown
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OnStar Stolen Vehicle Slowdown Process

• Powertrain Controller slows the vehicle
• Once triggered, accelerator pedal inputs are
  ignored

• Vehicle will coast to idle speed
• Vehicle functions like power steering and brakes
  remain intact but, OnStar buttons and internal
  flashers are disabled

8. After event conclusion, vehicle must be reset
for normal operation
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OnStar Stolen Vehicle Slowdown
Videos that provide detail about Stolen Vehicle
Slowdown and the other OnStar services can be
viewed at
http//www.onstar.com
For more information please write
to emergencyservices_at_onstar.com
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Thank you for your interest in OnStar
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The End
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Please Note
OnStar services require vehicle electrical system
(including battery), wireless service and GPS
satellite signals to be available and operating
for features to function properly.  OnStar acts
as a link to existing emergency service
providers.  Subscription Service Agreement
required.  Call 1-888-4ONSTAR (1-888-466-7827) or
visit onstar.com for OnStar's Terms and
Conditions, Privacy Policy and details and system
limitations.