Roles and Responsibilities

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• Roles and Responsibilities
• of the
• Continuous Improvement
• Champion

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Champion Overview

• For success, people need
• Direction
• Knowledge
• Resources
• Support

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Champion Overview

• For success, people need
• Direction (key result areas, goals, measures)
• Knowledge (skills, training, information, goals)
• Resources (tools, materials, facilities, money)
• Support (approval, coaching, feedback,
• encouragement)

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What is a Champion?

• A Champion is -
• The project sponsor who can provide the
  resources for success !

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What is a Champion?

• Specifically, A Champion is
• A person who
• Stakeholder
• Strategic leader
• Responsible for creation of strategic direction
• Responsible for cross-functional disciplines

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Acts of a Champion The What

• Set the Course
• Determine business objectives project
  selection(s)
• Allocate necessary resources to ensure success
• Relentless commitment to change
• Keep enthusiasm high
• Recognize and reward positive behavior
• Benchmark and shares Best Practices
• Challenges convention

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Acts of a Champion The How

• Ensure Success by
• Removing barriers
• Ensuring local ownership
• Questioning methodologies
• Approving or rejecting recommendations
• Approving completed projects
• Developing incentives
• Communicating regularly
• Constantly promoting Continuous Improvement

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Champions Drive for Results

• Utilize Different Influence Strategies
• 1) Assertive Persuasive
• Convincing others by strong, logical arguments,
  backed by data, reasons, and appeals to others
  needs and interests
• 2) Reward/ Punishment
• Carrot and Stick
• 3) Coalition Building
• Getting together a Support group that will work
  with you to achieve desired results

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Champions Drive for Results

• Utilize Different Influence Strategies
• 4) Personal Example
• Walking the Talk (Dont stumble)
• Modeling the behavior you want
• Expressing positive attitude and enthusiasm
• Visibly do some of the work yourself
• Going into battle at the head of the troops

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Champions Drive for Results

• Utilize Different Influence Strategies
• 5) Participation
• Sharing Information
• Communicating intent
• Explaining Why?
• Inviting others to Express their ideas

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Champions Drive for Results

• Utilize Different Influence Strategies
• 6) Common Vision
• Presenting issues in terms of higher
  Organizational Goals
• Youre part of the Team, and your role is
  essential
• You cant let the team down

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Champions Drive for Results

• Utilize Different Influence Strategies
• 7) Empowering Build People up by
• Recognizing and rewarding positive contribution
• Listening to Them
• Asking for their Help and Commitment
• 8) Acts of Impact Get Attention, Arouse
  Reactions
• Shock, Awe, Humor, Fear

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Champions Contributions

• Demonstrate commitment and support
• Be a visible and active sponsor, participate in
  key project activities review project status
  frequently.
• Ensure speedy reviews
• Provide needed resources
• Assign full-time, where possible
• Stay in Project Scope and Objectives
• Challenge existing assumptions and processes
• Set new standards
• Be open to innovative approaches

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Project Closure Techniques

• 1) Establishing Disciplined Oversight
• 30/ 60/ 90 Day Reviews
• Establish a regular work review routine
• Draw together progress reports and evaluations
  dont have to look good
• Get issues out, utilize Corrective Action Matrix
• Figure out ways to translate data analysis,
  ideas and recommendations into results

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Project Closure Techniques

• 2) Patterns of Communication
• Face-to-Face
• Symbolic (meeting, rally)
• Interactive Media
• (telephone, voice mail, fax, e-mail)
• Static personal media (letter, memo, report)
• Static impersonal media
• (bulletin, flyer, newsletter, video)

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Patterns of Communication
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Project Closure Techniques

• 3) Quick Toolkit Sections
• Team deliverables
• Questions to ask
• Actions to look for
• Pitfalls to avoid
• Problem Recovery Tips

Effective Reviews begin with Asking Questions
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Influence the Culture

• Mentors and Champions Working Together
• Give individuals/ teams ownership.
• Help each Team Leader grow by continuing to
  develop new skills.
• Take time to listen. Be approachable. Show
  genuine interest in their ideas and concerns.
• Involve belts in planning and decision-making.
• Solicit their suggests and encourage initiative.

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Influence the Culture

• Reward good performance on a consistent basis.
  Make belts aware of the ways they can gain
  influence in the organization.
• Recognize accomplishments in public.
• Thank the Team for a job well done, let them know
  how much you appreciate the contributions.
• Establish high standards.
• Encourage Teams to maintain those standards.

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Wrap - UP

• A Good Champion is