Investigating job roles

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Investigating job roles
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What are job roles?

• Different levels of job roles are shown on an
  organisation chart.
• Job roles are set out in a document called a job
  description.

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What is an organisation chart?

• All the functional areas at a glance
• All the different job titles
• How many people work in each area
• The different levels of job
• Who is in charge and who reports to whom

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Example organisation chart
Ajax Car Hire Organisation Chart
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What is a job description?
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Levels of job
Manager
Support staff
Supervisor
Operative
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Differences between job roles

• Responsibilities
• Tasks or activities
• Job security
• Decisions to make and problems to solve
• Skills, qualifications and personal qualities of
  the job holder
• Related pay and benefits

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Manager level

• Responsible for staff/work of whole area
• Key tasks to manage staff/monitor work/planfor
  future
• Job security variable
• Decisions/problems solve key problems crucial
  to organisational success
• Skills/qualifications depends upon area of work
• Personal qualities leadership, ambition,
  commitment, drive
• Pay and benefits variable

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Supervisor level

• Responsible for own staff/work in own
  area/keeping manager informed
• Key tasks monitoring quality/output of work,
  supervising staff
• Job security variable
• Decisions/problems related to own area
• Skills/qualifications depend upon area of work
• Personal qualities attention to detail, ability
  to motivate staff, reliability
• Pay and benefits variable

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Operative level

• Responsible for meeting specified
  targets/deadlines, producing high quality work
• Key tasks doing own job professionally
• Job security depends upon demand for firms
  products/service/specific skills
• Decisions/problems relating to own job only
• Skills/qualifications variable
• Personal qualities reliability, attention to
  detail
• Pay and benefits variable

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Support staff

• Responsible for supporting work of managers and
  others
• Key tasks doing own job professionally, meeting
  targets, producing high quality work
• Job security variable
• Decisions/problems depends on level of job
• Skills/qualifications variable
• Personal qualities reliability, attention to
  detail( supervisory skills if higher level)
• Pay and benefits variable

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Other differences . . .

• Different types of organisations
• Different types of industries

• Success of business
• Skill levels required
• Scale of business (local, national,
  international)
• Size of business

Job roles also vary between
Depending upon
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Obtain information about job roles

• By
• Reading advertisements
• Reading job descriptions
• Talking to job holders

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D1- Analyse the relationship between job roles,
functions and organisational structure.

• Use the sample organisational chart and explain
  the link between job roles and functions. Explain
  what different job roles and functions exist in
  the business.
• Explain the link between job roles and the
  organisational structure, what job roles exist
  because of the structure.
• Which job is there most of because of the
  structure?