Attitudes, Emotions, and Work

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Attitudes, Emotions, and Work
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Learning Objectives

• Understand how emotions at work affect work
  behaviour
• Understand different forms of job satisfaction
• Describe the antecedents and consequences of job
  satisfaction

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Attitudes, Emotions, and Work

• Why are we interested in emotions at work?
• What is the relationship between emotions and
  attitudes?
• And behaviour?

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Job Satisfaction

• Experience of emotion at work
• History
• Early period of job satisfaction research
• Hawthorne Effect
• An evolution
• Value theory
• Opponent process theory

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Cont.

• See Fig. 10.1 p. 383 Determinants of Satisfaction
• Antecedents and consequences of job satisfaction
• Fig. 10.2 p. 385 Classification of Presumed
  Antecedents, Correlates, and Consequences of Job
  Satisfaction

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Satisfying Workplaces

• Challenging work
• Personal interest in work
• Reward structure
• Working conditions
• How I feel about myself self efficacy and
  esteem
• Work colleagues

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• Company and management culture
• Fringe benefits

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Happy Workers
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Job Satisfaction

• Measurement of job satisfaction
• Overall vs. facet satisfaction
• Satisfaction questionnaires
• Job Descriptive Index (JDI)
• Minnesota Satisfaction Questionnaire (MSQ)

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Satisfaction Measurement Circular Face Series
Face 1
Face 4
Face 6
Face 8
Face 10
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Moods, Emotions, Attitudes, and Behavior

• Is everybody happy?
• Does it matter if they are?
• Alternative forms of work satisfaction
• Resigned work satisfaction
• Constructive work dissatisfaction

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• Different forms of work satisfaction and
  dissatisfaction
• Fig. 10.4 p.392

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Continued

• Satisfaction vs. mood vs. emotion
• Mood generalised state
• Emotion feelings associated with specific events
• Affect circumplex

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Cont.

• Basic dimensions on which emotions differ
• Degree of activation
• Degree of pleasantness

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Satisfaction vs. Mood vs. Emotion (continued)

• Emotions specific to work
• Process emotions
• Prospective emotions
• Retrospective emotions
• Dispositions and affectivity
• Negative and positive affectivity

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Distinctions AmongEmotional Constructs
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Affect Circumplex
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Continued

• Genetics and job satisfaction
• Concept of core evaluations
• Concept of commitment
• Affective commitment
• Continuance commitment
• Normative commitment
• Individual difference variables and commitment

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Morrows Model of Commitment
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Randall CotesModel of Commitment
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cont

• Withdrawal behaviors
• Work withdrawal
• Job withdrawal
• Progression hypothesis

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Related Topics

• Job loss
• Telecommuting
• Work/family balance
• Work-related attitudes and emotions from the
  cross-cultural perspective
• Connection between motivation and emotion