Discovery Interviews Skills Building Day 4

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Discovery InterviewsSkills Building Day 4

• Transcript analysis, reporting, service
  improvement

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Introduction

• This study day was designed for project leads
  are undertaking the formal process of analysis,
  service improvement recommendations and reporting.

YOU ARE WELCOME TO USE OR ADAPT THESE SLIDES IF
YOU INTEND UNDERTAKING SKILLS BUILDING SESSSIONS
YOURSELF, IF YOU REQUIRE SPEAKER NOTES PLEASE
CONTACT ME. PLEASE ATTRIBUTE ANY TEACHING
MATERIAL USED TO ITS AUTHOR.
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Programme

• Theory and Practical Exercises
• Transcript analysis
• Report writing
• Getting people involved
• service improvement
• Report distribution

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Make sure you have protected time
have all the equipment you need
you are comfortable and can work without being
disturbed
Think about the best way for you to draw out the
information
Use your question spine to inform your themes and
strands
Dont be over ambitious!
Allow quiet time to read through the transcript
(if necessary re read it!)
Analysing the transcripts
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Practical Exercise 1

• Work in pairs
• Spend 5-10 minutes reading the transcript extract
• Concentrate on identifying the speakers positive
  and negative experiences
• Watch out for cues did the interview identify
  and pursue them or miss them ?
• Feedback to facilitator

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Report Writing
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Practical Exercise 2

• Work in pairs
• Reading the transcript extract again
• Concentrate on identifying themes
• Identify two themes where service improvement may
  be made
• Give a rationale for your choices
• Feedback to facilitator

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Follow a methodical process
Introduction (purpose, theories) How the work was
done What was found Themes (all identified
issues from project) Identify the top five themes
you want to use as the basis for potential
service improvements Set out any
recommendations Conclusion AT THIS STAGE YOU
NEED TO SEND OUT A PRELIMINARY REPORT FOR
CONSULTATION
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Getting people involved
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Practical Exercise 3

• Work as group
• Decide who you will get involved to make your
  service improvements
• Identify how you will support those people
• Discuss what you may need to do to ensure that
  service improvements are made
• Feedback to facilitator

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For service improvement to happen

• Dont try to change the world overnight
• Choose the easy to do work first and leave the
  harder to do stuff until you have clear plans and
  commitments to support it
• Dont reinvent the wheel
• Make the most of colleagues with
• a genuine interest and enthusiasm in helping
  to affect change
• a can be done outlook involve them and
  managers and staff who work in the areas where
  service improvements are indicated
• Make discussions about potential service
  improvements and how to develop them as broad as
  possible and be listen to peers and colleagues

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Dont forget to yell about it!
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• Now you have done all this hard work and made
  service improvements you need to tell people what
  you have achieved!

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Practical Exercise 4 - Brainstorm

• Who are you going to send your final report to?

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Distributing your report

• Executive Board
• Clinical Governance/Quality Board
• PPI/E Board
• R D Group
• Ethics Committee
• Directorate Clinical Lead Clinicians
• Senior Nurses Ward Managers
• Training and Development
• Post Graduate Library
• Patient Panel/Forum Lead

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Finally
Remember that change in the NHS takes time,
commitment and determination so, just keep
swimming!