(PMQA: Public Sector Management Quality Award)

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?????????????? ????????????????????? (PMQA
Public Sector Management Quality
Award) ???????????????????? ???????????
2
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????????????????? ( Fast Track) 2550
PMQA ????????????? (????????????????????????)
???????? 1 ???????1 PMQA ??????? ???????2
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• ???????7 ????????????/?????????????????

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??????? 1
PMQA (Public Sector Management Quality
Award) ??? ????
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Public Sector Management Quality Award (PMQA)
????????
???????/??????????
?????
??????? ?????? 4 ????
????????????????????????
???. ???????????????????????
1.?????????????????? ??????? 2.??????????????????
??????????? 3.????????????????????? 4.????????????
?????????? 5.?????????????????
?????????? 6.??????????????
????????????? 7.??????????????????? ??????
HR Scorecard Competency
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Strategy ID Scorecard
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Blueprint (?????????)
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e-Government/KM
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6
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??????????????? 2546
Good Governance
New Public Management
Strategic Management

• Strategy Formulation
• ????????????????????????????????????
• Strategy Map
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• ??????
• ????????????????

• Strategy Implementation
• Org. Structure (GO/PO/SOE/SDU/etc.)
• Process Redesign
• IT (e-gov)
• People (Competency)
• Culture
• KM
• ??????

• Strategic Control
• ??????????????????
• ?????? (PA)
• BSC
• Individual
• Scorecard

?????????????????????????????????????
Globalization
???
Making strategy works
Good strategy comes first
Public Sector Management Quality Award
(PMQA) ???????????????????????????????? ?? 2549
7
?????????????????????????????
Japan Canada USA Australia EU Singapore Japan
Thailand
1951 1984 1987 1988 1991 1994 1995
2001 2006

• Deming Prize
• Canada Award
• Australian Business Excellence Awards
• European Foundation Quality Management
• Singapore Quality Award
• Japan Quality Award
• Thailand Quality Award
• Public Sector Management Quality Award

Malcolm Baldrige National Quality Award
8
Deming Prize
???????????????????? ??????
???????????????????????? ?????????????????????????
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????????????????????????????? 20 ???????
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• ????????????????????????? (CWQM)
• ?????????????????????????????????????????
  ????????? (TQM) ???????? ?????????????????
  ????

9
???????????????

• ???????????????????????? ?????????????????????
• Just do it
• Here and Now

???????????????????? ???????????????????????
10
??????? 11 Core Values
1
5
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????????????????
9
??????????????? ??????????
2
6
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10
????????????????????? ?????????????????
3
7
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8
11
4
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11
??????? 11 Core Values
11
8
6
Systems Perspective ???????????
Agility ????????
Managing For Innovation ????????????
10
1
4
5
7
Customer Driven Excellence ??????????????
Focus on Results Creating Value ??????????? ????
???????
Focus on Future ?????????
Visionary Leadership ????????? ??????????
Org. Personal Learning ??????????????
2
3
9
Social Responsibility ????????? ?????
Valuing Employees Partners ???????????? ???????
?????????
Management By Fact ?????????? ???????????
Strategic Leadership
Execution Excellence
Organizational Learning
Lead the organization
Manage the organization
Improve the organization
12
Path to Performance Excellence
P
1
2
3
Strategic Leadership
Lead the organization
1 / 2 / 5 / 11
A
C
4
7
D
Organizational Learning
3 / 4 / 6 / 10
Improve the organization
Execution Excellence
Manage the organization
7 / 8 / 9
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??????????? 7 Category
1
5
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2
6
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??????????????????
3
7
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4
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MBNQA Model
Malcolm Baldrige National Quality Award (MBNQA)
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TQA/PMQA Model
P. ????????????????????
??????????? ???????????? ?????????????
5. ??????????? ?????????????
2. ????????? ?????????????? ??????????
1. ????? ??????
7. ??????? ????????????
6. ????????? ?????????
3. ??????????????? ?????????????????? ????????????
????????
4. ?????? ???????????? ???????????????????
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??????? 2
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Organization
Square wheels
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Change Management
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Fusion Management
Quality 0f Management
7S MBNQA TQA PMQA TQM
Management Frameworks
5S BM BSC KM SS TPM 7QC SPC
ISO HA HACCP HPH PHSS
Quality Systems Standards
Management Improvement Tools
Management 0f Quality
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??????????????????????????
???????????? PEST
1 ???????????????????????
??????????? PMQA
2 ????????????????????????
3 ??????????????????
4 ???????????????????????
5 ????????????????????
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Strategic Planning Model
??????
1
Organization Objective
2
??????????
KPIs
??????? 3
??????? 4
??????? 1
??????? 2
3
Strategic Goals
????????
???????
5
4
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BSC Balanced Scorecard
Strategy Map
Targets The level of performance or rate of
improvement needed
Initiatives Key action programs required to
achieve targets
Measures How success or failure (performance)
against objectives is monitored
Objectives What the strategy is trying to
achieve
Strategic Theme Operating Efficiency
Profits and RONA
Financial
Fewer planes
Grow Revenues
Attract Retain More Customers
Customer
On-time Service
Lowest prices
Targets
Initiatives
Measures
Internal
Fast ground turnaround

• 30 Minutes
• 90

• Cycle time optimization

• On Ground Time
• On-Time Departure

Learning
Ground crew alignment
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Strategy Map
BSC
PMQA
Vision
Mission / Values
Goals (4 years)
??????????
??????? / ????????
???? 7
???????????
??????????????
??????
??????? / ????????
???? 1-6
?????????????
????????? / ???????
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Strategy Map
Vision / Mission / Values
??????????????? 4 ??
7.1 ??????????? ??????????
?????????? 4 ????
Results
7.3 ??????????? ???????????
7.4 ??????????? ???????????
7.2 ??????????? ??????
1.2 ????????????? ????????
6.1 ????????? ???????????
3.2 ???????????? ?????????
4.2 ??????????? ???????????
6.2 ????????? ????????
System
5.2 ?????????????? ????????
5.3 ???????????? ???????????
5.1 ???????
????????
Driver
1.1 ???????????
2.1 ???????? ???????
4.1 ????????? ?????????
2. 2 ???????????? ?????????
3.1 ???????????????? ?????????????
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?????????????????????????????????????????????????
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??????????? ??????????
???????????????? 4 ?? (??????????????????????)
???????????
Capacity Building
??????
?????????????????? (I am Ready)
Vision Mission Strategic ???????????
???????????????? ????? 3-5 ?? (Competency)
???????????
???????????? ?????????????????????
Blueprint for Change
Redesign Process
Knowledge Management
e-government
MIS
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Strategic Management
?????????? ??????? ???????????

• ????????????
• ???????? ????? ????????
• ????????
• ????????????????????

???????????
HR Scorecard
Risk Management Individual Scorecard
2 ????????? ???????????
5 ??????????? ???????
??????? 1 ??????????
1 ????? ??????
??????? 2 ??????
7 ??????? ??????
??????? 3 ???????????
3 ??????????? ???????????? ????????????????
6 ????????? ?????????
??????? 4 ??????????????
IT KM
4 ?????? ????????? ???????? ???????????????????
PMQA
27
????????????????????

• Bangkok charter
• Strategic plan

• HRM
• HRD

????????? ???????
??????????? ???????

• Good governance

• Effectiveness
• Quality
• Efficiency
• Organization
• Development

????? ??????
??????? ??????
??????????? ???????????? ????????????????
????????? ?????????

• Stakeholder
• Customer
• Provider
• Funder

• OD

??? ????????? ???????? ????????????????

• M E
• Surveillance
• R D
• Knowledge

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Cause - Effect Diagram
Driver
System
Results
5.???????????????????????? 5.1.??????? 5.2.???????
??????????????????????? 5.3.??????????????????????
???? ???????
1.??????????? 1.1. ??????????? 1.2. ??????????
2.???????????????????? 2.1.??????????????? 2.2.???
??????????????????
7. ??????????????????? 7.1 ?????????????????????
7.2 ????????????????? 7.3 ????????????????????
?? 7.4 ?????????????????????????
3.???????????????????????? ???????????????????????
?????? 3.1.????????????????????????????? 3.2.?????
??????????????????? ????????????????????
6.?????????????????? 6.1.??????????????????????? 6
.2.?????????????????
4. ?????? ??????????????? ???????????????? 4.1.???
??????????????? ?????????????????????
4.2.???????????????????????????
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Cause - Effect Diagram
??????????? (PMQA 6 ????)
5. ??????
1. ??????
2. ??????
?????
3. ??????
6. ??????
4. ??????
????????????
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?????????????????
1. (category)
1.2 (item)
1.2 a (area to address)
1.1 (item)
1.1 a
1.2 a1 (subpart)
1.2 a2
1.2 a1 - 1(element)
1.2 b
1.1 b
1.2 a1 -2(element)
1.2 c
1.1 c
?????
31
?????????????????
??????????? (PMQA 6 ????)
3.
1. ???????
2.
????????
1. ???????????
3.
2.
????????????
32
??????? 3

• ?????????????????????
• ?????????????????????????
• ???????????????
• ?????????????????

33
TQM Concept
TQA/PMQA Framework
Criteria / Score (Assessment Tool)
Management Concept
Strategic Planning (SWOT/Map/Card)
Assessment Report (SW)
Improvement Plan (Tools Standards)
34
?????????????????????
???????????? ???/?????????????????????????????
Yes
??????????????????????????????????? (Best
Practice Sharing)
?????????????????? PMQA
No
??????????????????????????????????????????
????????????????????????? (Self-Assessment)
1
2
?????????????????
????????????????
3
4
???????????????????????????????? ?
????????????????????
(Management Tools and Projects)
35
Happy enjoy
?????????????? ?????????????????